A CARPET DOCTOR
About us
locally owned and operated we proudly serve elpaso county,19 years and counting.two truck mounted steam cleaning specialists and an expert repair technician,we can help you add life to your carpets avoiding costly replacement expenses!
Business highlights
27 years of experience
Services we offer
carpet cleaning carpet stretching carpet repair upholstery cleaning flood relays
Accepted Payment Methods
- CreditCard
Reviews
4.950 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 2% | ||
| 0% | ||
| 0% | ||
| 2% |
Showing 1-25 of 50 reviews
Matt P.
Jan 2017
Great. He was able to take out all the wrinkles and tighten loose area in a tough area in our basement.
Robert B.
Nov 2015
unknown
Jeffrey C.
Aug 2015
unknown
Shauna W.
May 2015
Roger comes out to do the work for me as I request him specifically. He is very thorough and spends his time on each area. He pretreats everything and does the upholstery from top to bottom, front and back. He does not just mask the smells with deodorizers. I have pets so things tend to pick up that stronger smell especially from my male dogs. He has always been on time and stays till the job is done and sometimes that means 3 or more hours. I highly recommend them. They are not the cheapest but they are the best I have used in the Springs and will continue to use in the future. I am a frequent repeat customer.
Katherine M.
Apr 2015
unknown
Peggy B.
Mar 2015
unknown
Mike L.
Feb 2015
unknown
Cindy B.
Jan 2015
unknown
Steven W.
Jan 2015
The owner of the company kept in touch with me twice prior to the appointment time to confirm the schedule and allow for any adjustments. I thought that was very thorough and well appointed. They arrived actually a little early (which was also communicated) and re-stretched my carpet in a small entertainment room. Carpets and pad were in good shape and there was no urgency or pressure for added services. I did inquire about carpet and upholstery care. And Randy was very thorough and detailed about the carpet and upholstery requirements; and their techniques in helping the homeowner maintain their floors and furniture for maximum investment savings. He gave me several quotes on regular and annual maintenance which I thought was very reasonable. The job was performed to my complete satisfaction and I will use them in the future for regular scheduled cleanings and maintenance.
Kerry B.
Oct 2014
unknown
Douglas W.
Jul 2014
All appointments were scheduled in advance and kept on time.
1. The estimate was thorough and clear.
2. Scheduling was simple and straightforward.
3. The work was done when promised as promised.
4. They were careful to ask if we had any questions throughout the process and were willing to go the extra mile to be sure we were satisfied.
We are enjoying the results and recommend their services to others.
1. The estimate was thorough and clear.
2. Scheduling was simple and straightforward.
3. The work was done when promised as promised.
4. They were careful to ask if we had any questions throughout the process and were willing to go the extra mile to be sure we were satisfied.
We are enjoying the results and recommend their services to others.
Nancy R.
Jul 2014
They were prompt, extremely professional, and kind. They were very responsive. Their pricing depends on the number of rooms. I paid $287 and that included steam cleaning the carpets in eight rooms plus the stairs and stretching two areas of the carpet. It was very reasonable and they did an excellent job. I was very pleased with them.
Lauri M.
Jan 2014
He used a piece out of a closet to patch the carpet. It turned out great!
Anna B.
Jan 2014
MIRACLE WORKER!!! Randy came in and un-did carpet retacking which was so disastrous, I was afraid the carpet was ruined
I joined Angie's List to prevent another mis-call like the first retack attempt. Randy is the BEST. Thank you, Randy
I joined Angie's List to prevent another mis-call like the first retack attempt. Randy is the BEST. Thank you, Randy
Jane H.
Jan 2014
he did the job fine
Thomas A.
Dec 2013
These guys are the best!!!! they did a great job and came in under budget (first time that has ever happened to me).
Mark G.
Dec 2013
Did a good job stretching the carpet, very professional and takes pride in his work. He also tried to fix the creaking subfloor, but it was too far gone. Definitely recommend!
Ann R.
Dec 2013
A Carpet Doctor was amazing. There was snow on the ground from a recent snow but there was no tracking of snow in my home. The carpet cleaning was great. There were some really bad areas in the house, dog urine, paint stains and other stains. I don't see any trace of the stains that were on the carpet. I would definitely use A Carpet Doctor again. Great service and great price.
Mikel M.
Nov 2013
Excellent service. Showed up on time, called before they came, did an awesome job for less than I thought it would be. This is the company I will used for any future needs whether it be repair/restretch or cleaning.
Mark T.
Nov 2013
Excellent! They are the best. We have used them 8 times in the last ten years. They are professional, thorough, courteous, and affordable. Highly recommended.
Rebecca H.
Nov 2013
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Vivian F.
Nov 2013
Provider cam on arranged day, at arranged time and they were professional and did a good job with the repair and the cleaning. We were pleased with the work. Would use them again!
Douglas W.
Oct 2013
They were able to come over on a moments notice and do a final cleaning of our rugs in preparation for closing inspection. I had used them once before and both times they did an outstanding job.
Dona L.
Oct 2013
I called the Carpet Doctor, after seeing him recommended on Angie's List. I think I spoke to a guy named Randy. We set up an appointment for someone to come out and clean the carpet. The guy that came to clean was fine, it was just the work that was done was horrible. A lot of soap residue was left in the carpet, which matted the carpet down and quickly led to the carpet getting dirty.
Response from A CARPET DOCTOR
"hi [removed member name],the service date on this review should be corrected to august 31 2012 and the price is 110$.i am very sorry to hear about your dissatisfaction of our service to you.We offer a cleaning warranty to all of our clients that states we will re-clean any areas that you are not happy with, one time at no extra charge.we ask that our clients call within two weeks of the cleaning date.even though we cleaned your place over a year ago ,I would still extend this warranty to you .your satisfaction is very important to me and I would love to have the opportunity reclean any areas that you need .I will be calling you immediately to arrange another cleaning.thank you,randy-A Carpet Doctor."
Robert W.
Sep 2013
Smooth and easy. They were on time and professional. Carpets dried quickly and two years worth of dirt disappeared. I will use them again.
Licensing
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FAQ
A CARPET DOCTOR is currently rated 4.9 overall out of 5.
A CARPET DOCTOR accepts the following forms of payment: CreditCard
No, A CARPET DOCTOR does not offer free project estimates.
No, A CARPET DOCTOR does not offer eco-friendly accreditations.
No, A CARPET DOCTOR does not offer a senior discount.
No, A CARPET DOCTOR does not offer emergency services.
No, A CARPET DOCTOR does not offer warranties.