A & A Professional Cooling & Heating

Paid for a complete A/C unit condenser and coil. The unit would never work and my home was alway warm to hot. The company came to my home constantly to try and fix, now after three years of failing they now wanted me to pay $2200 for a new coil unit and this would be at lease the 2nd or 3rd time that it was replaced. I told them I was not going to pay them again. I found another company to find the issue and they found a leak and replaced the part and now my home feels like an home with a working unit. In the beginning after the unit was installed, I recommended them to my daughters for a repair, they sent the same tech that I dealt with most of the time, he said she needed this expensive replacement part. She got a second opinion and it some $40 dollar part and a total of around 140 job, A&A wanted over $1000. This was the longest and worst experience ever, USE ANOTHER COMPANY

I called and needed Benn right away . I was told in 30 minutes and no joke he was there in 29 minutes. very friendly, professional, knowledgeable and fast. fixed it in no time and saved me money and suggested and priced future projects. I have no doubt I will be calling a & a pro. Anthony was the pro and I will always recommend a & a pro. thank you .

I tried for several days to find someone to come and find a solution to my problem. Many heating repair companies in CS do not work on boilers...especially old ones! Steve Ray came out early on the third day of my search, immediately set to work to identify the problem, and had my hot water functioning again within an hour. He was efficient, professional, and even tolerated me hanging out asking questions and probably getting in the way. I'm a happy camper!

EXCELLENT SERVICE. The Amana Lifetime warranty helped close the deal. I met with several companies for price quotes. A&A offered the overall best price and warranty. The compressor comes with a lifetime compressor replacement warranty and 10 years on other parts. A&A offered a lifetime labor warranty by having them install the unit and becoming a Service Club Member, which means that they will service the equipment annually. The annual service is part of maintaining the warranty. Basically, I will not have to buy another compressor unit in my life. My experience with all of the staff was excellent from start to finish. Evan, who conducted the initial inspection and price quote, took the time, much longer than I would expect him to, to answer all of our many questions. Evan was at our home for 1 1/2 hours at least. John, from the office, followed up a few days later and answered several more questions. I was torn in deciding between staying with the company who sold and serviced my furnace for the last three years or switching to A&A. I expressed my concerns to John and without any high pressure sales tactics, John was able to have me see the value in his products and with A&A. The deal was finalized on a Thursday and the install team was here on Monday. The team of Philip, Johnny, and Steve provided excellent service. They took time to answer my questions, let me watch parts of the install as I tried to stay out of their way, and remained friendly and professional. They took the time to show me how to use the humidifier since I never had one, how to program the thermostat, and the best way to use the AC so that my home won't take so long to cool down. John called the next day to follow up on the install. I let him know that all went well. He asked me what they could improve on a EXCELLENT SERVICE FROM START TO FINISH up to this point. I could go on about how happy I am with is company but I will end here. I highly recommend A&A to anyone looking for a quality company to install and/or service your HVAC equipment.

Arrived on time and did the work as part of a maintenance package I have with the company.

This company was by far the best of the ones that came to our home. We had another company come out first. They were there for approximately 10 minutes and provided a bid for a 3-ton unit.
Aand A Professional subsequently came out and spent an hour explaining what we needed and why. They measured the ducts and did an indepth calculation to determine what we needed exactly. Their calculation included measuring windows and every possible variable.
They arrived on time and did an excellent job. They got the coil and the unit installed within 4 hours including the electrical line that needed to be run. We were aware of the whole process and had zero surprises. Everything was delivered and installed exactly as promised.
I would highly recomend them as their price turned out to be lower and their service was above average.

Everything went very well.

very well....took about an hour....removed the broken item and replaced with new humidifier. Furnace Physicians had put the unit in 3 years ago...They wanted 275$ to do the same work. Very satisfied with A and A professional service. Definitly use again.

Quoting and estimate was thorough, Alan Patterson (the owner) took his time and patiently answered all of our questions and the quote was lower than their competitors. Service was fast, high quality. They were available much sooner than their competitors. I would recommend and use Aand A again.

Everything they did was fast. Everything works great, and we have not had any issues with it. They told us what everything was going to cost up front. They came back out to make sure everything was working okay.

Decided to upgrade and modernize 24 year old furnace and water heater and add A/C to our house. They came in with the best price for quality equipment and guaranteed installation. There were no hidden fees, it was all upfront pricing and the estimate was what we paid. They guarantee that price, even if they later find something that will cost extra, what they estimate is what you pay. The crew showed up within 15 minutes of the start time and were complete same day with no shortcuts in the work performed. When there was a minor issue with the A/C not cooling, they were at our house within 6 hours of our call and had the unit repaired (the freon was low). Very professional crew, they cleaned up very well after the work was complete and we have had no issues outside of the low freon, which we believe was just a loose valve.

These guys are nice guys and probably do fine replacing an existing system, but they just don't have the knowledge or skills to deal with unusual situations. They tend to do what is easiest rather than what is the best and did not display in-depth system knowledge. They have been back to the house countless times (failed inspection 3 or 4 times - I lost count), and even brought a Honeywell rep along to try and properly install the humidifier (still unsuccessful). We were very patient with these guys because we liked them personally, but professionally we have finally given up on them. They were by no means the low bidder, more the middle of the road. Allen is very responsive and seems to know his stuff - he especially knows all about the various rebates available. However, Allen is the boss not the installer. I guess we should have suspected something when they showed up on the first day and the system we contracted for would not fit through the attic access door. Attention to detail is definitely not their strong suit. So, if you have a basic system replacement, these guys will be fine, but if you have anything unusual, definitely do not call these guys.

very effiecient on time and below the cost that I expected. They did a fantastic job..highly recommend!!

My experience with them was very positive. I thought they did a very nice job at a fair price. Their merchandise was good and their technicians were helpful. I paid about $7000 on the job. Their price was the main factor for using them. I would use them again in the future.

Alan was able to schedule an initial appt within one day of my phone call. He was very low pressure and presented all of the options and answered all of my questions - he was probably there for about 2 hours - not because of his sales pitch, but because I had lots of questions. I had already received three other bids and he beat all of them by at least $1800. We signed up on the spot for a 95% furnace w/ 10-yr warranty, 14-SEER AC w/ 10-yr warranty, and a FREE humidifier. He was able to schedule us for later the next week. His crew arrived the next week ON TIME and began the work. My wife was home during installation and she had nothing but praise for the installers. They even stayed a little late to wait for me to get home from work so they could show me all the bells and whistles of the new system. It took an entire day for them to install the system. They were very meticulous with cleaning up after themselves and even made it easier to install the filters by creating new access panels - this was not something they had to do, but did it because it would be more convenient for us. The only knock against them was that the installers didn't exactly look "professional". However, they were class acts anyway - friendly, smiling, hard working, and courteous. I would definitely recommend them, and I will continue to use them for all of my HVAC needs in the future.

They were able to book an appointment within a few days. When they installed the humidifier, they showed me how it worked and were very patient with my questions. They even came back out a couple days later to check on my A/C unit which had not been functioning properly since around the time of the humidifier installation. I wasn't sure if it was from the install or if it was a coincidence. Turns out there was a faulty wire; we weren't sure how it happened, but either way, they didn't charge me a cent! I am overly impressed with Aand A Cooling and Heating and will use them for my winter furnace inspection and further furnace needs.

We were referred to Aand A from a friend who has used them in all three of their different houses in COS. They came out and went over the different A/C units available with the pros and cons of each. They also walked us through the process of installing A/C in the house and what it entails. Also, because we were referred by a long time customer they installed a house humidifier for us for free! After setting up the install date, they were here on the day and time scheduled! The installation took less time then they estimated. They even let me look over their shoulder to learn! When the job was done, they told and showed me what has to be done to maintain the A/C and humidifier and the correct settings for both. A few months after the job they called to make sure everything was OK. At then end of summer, they called to see if I wanted them to come out and do an inspection and to replace filters. All in all, I have been very pleased with them!