Denver Patio Masters., LLC

"Jeanne, You posted a Google review 9 mos ago so we will repost our response to that. READERS SHOULD SEARCH FOR THE GOOGLE REVIEW AND READ THAT. The story has strangely changed here, but her Google review had much more detail. I'm glad you mentioned that we immediately contacted you to figure out what we needed to do to make you happy! We hate to get this kind of review even if we did something to deserve it but it ESPECIALLY stings when we tried our best to fix any issues you perceived to exist but you weren't interested in returning any of our communication to allow that to happen. No response to calls/texts. Since you were unable to get back to us to explain these concerns, I'll take this opportunity to address them here. With regard to closing out your project and your implication that it was in any way rushed. We finished work on your yard on April 12th. In your case, you had a month to decide if the work was complete per your detailed contract (which listed all work to be performed) because you were unavailable or sick the several times we tried to arrange the final walk-through. You and I met on May 13th and walked the yard making sure everything was as intended. We then sat in your kitchen chatting for a bit and you signed a completion certificate that lists "No services owed customer" clearly indicating that ALL work had been completed to your satisfaction. With regard to your assertion that the topsoil we used came from a disreputable supplier, our landscape materials come from Pioneer or Ewing, which are the two absolute most reputable landscape material suppliers in town. I think the confusion here is that the upper area (the only area where we installed topsoil) was the area YOU chose to have us seed with native Colorado wild grass and wildflower mix. Our seed mixes come from BBB Seed in Boulder and there is no better or more pure seed mix available on the market. That having been said, native wild grasses can indeed spread if you don't take care to properly manage them. Unfortunately, we aren't the ones that maintain your lawn so we aren't in control of that. With regard to the decorative river rock installed, for each project, we purchase a quantity that allows for all decorative rock work to be installed 2"-4" deep (depending on the size of rock being installed) which is exactly what we did at your house. That having been said, it can happen that rock shifts or settles with heavy rain (which we've had a lot of) or foot traffic (which you likely had from at least one other contractor building your fence) Likely that's what you've experienced. That can easily be addressed by simply raking rock from adjacent areas to cover any settled spots. Regarding "fill behind walls". We only built one wall on your property, a retaining wall. Clearly we filled behind it since your first complaint references what you believed to be poor quality top soil used for exactly that purpose. The remainder of the wall was filled and then covered with weed mat and mulch. It's also evident in the photos that the entire wall was filled in behind. I'm not sure what this other "wall" is that was supposed to be filled behind but we only built the retaining wall. You might be confusing us with another company or something since we know you were having other work performed at your house. I hope this clears up some of the confusion for you. We would have loved to have this conversation with you previously when we immediately responded to your initial message about having some questions. No one I know in this industry is perfect but there are not many times our team deserves anything less than 4.5 - 5 stars because, quite honestly, we are willing to do whatever it takes to earn them! The vast majority of our reviews confirm exactly that. Unfortunately, in this case, we built a BEAUTIFUL backyard project for you and feel like your rating is not a..."

"Benjamin, thank you so very much for the kind words! Although certainly the standard we hold ourselves to, It is not always easy to hit a home run in the patio business given all of the variables that impact outdoor construction, especially in a year like this with all of the historic crazy weather! We are so happy to know that you feel like we did it for you on your patio project! Thank you for trusting us, and we are here if you need us!"

"Paula, we chatted and reached an agreement here. Let me know when you are ready to move forward with that."

"Greg, What a pleasure it was to work with you on creating your show-stopping project. As you know, a project like yours is certainly not the "average" project we see homeowners requesting. While we love working on small projects, it is only a handful of times per year that someone endeavors to TOTALLY transform their property the way you did and we absolutely love helping make those dreams a reality. I think you hit the nail on the head when you said that all of the efforts you have put toward your home, inside and out, have created a show home! Thank you for trusting us to contribute to your vision. We are here if you need us!"

"Natalie, any time we can help turn a yard that our customer is disappointed with into a place they just love to "sit" I think we hit a home run. That is exactly our goal for every project. We are so glad that for you and thank you so much for trusting us with your project."

"Thank you for the review, David. Complete satisfaction is the goal of every project and we're glad we accomplished that for you. The whole pool and landscaping project turned out SO NICE!! We are all quite jealous of the amazing backyard in which you and your family will make many memories! Since you made mentioned the fact that your project manager Andrew was very responsive and the immediate response to any concerns we'll assume the customer service rating was also supposed to be five stars if not for the imprecise response of the "star buttons" when touching them on a phone or tablet screen. :) We really appreciate the chance to build your amazing project and we're here if you need us!"

"Thank you so much for the review Chris! we appreciate the chance to work with you on your project."

"Geoff, we really appreciate the review and we appreciate even more the trust you put in us to build your project. We know you'll enjoy it for decades to come and hope you make a lifetime of family memories out there! We're here if you need us!"

"Calvin [Consumer Name Removed], I hesitated to respond to this because I was taught from a young age that if you don't have anything nice to say, don't say anything at all....But my team implored me to respond. All I will say in this case Calvin, is that coming from a racist, spouse abusing coward who bounced a $14,349 check to me!! I will consider your 1 star a win! I have built thousands of projects for an AMAZING book of clients, many of whom return to us over and over and refer their family and friends. They do this ONLY because of our STELLAR team, installers and suppliers. Sure, occasionally something goes wrong and it's usually our fault. When it does,"

"Dianna, thank you for your review! Although certainly an established business, we are still a family-owned company and we're the first to admit we sometimes make mistakes. The good news is that when we do, our DPM team is full of folks like Andrew who only want one thing: To deliver a great project that you'll enjoy for a lifetime. Thanks for giving us grace and letting us show you what our great service looks like! We're here if you ever need us!"

"Jacob!! Thanks so much for the review! Andrew sure works hard to make sure his customers are well taken care of. Thank you for noting that. The whole team appreciates you trusting us with your project and we are here if you ever need anything!"

"Willie, we are grateful for the 5 star rating! Although we're not perfect, the team works hard to deliver an industry leading experience for our customers. I'm glad to hear you experienced just that!"

"Carolyn, we are so pleased to hear the wonderful compliments. Andrew works hard for all his clients (as does the rest of the crew) to make sure the finished product is something you can be proud of. We often work wonders in back yards and are always excited to do the same to front yards since that's the first impression for all your guests! Thanks again for choosing us and we're here if you need anything!"

"Gilbert, we really appreciate the vote of confidence! The current state of supply chain delays is frustrating for everyone and we are glad you allowed us to show you our level of commitment! Enjoy that beautiful back yard!"

"Bill, we really appreciate the kind words! You are right, Andrew is an asset to our company! We really appreciate you trusting us with your project!"

"Wow, Scott, thank you SO much! We are blessed to have a team committed to our 5 core values, number one of which is to "Provide an industry-leading experience for our employees and customers". We know that if we are next level for them, they will be next level for you and it warms my heart when great customers like you recognize them for that. Thank you for allowing us to build your project and we're here for you if you need anything!"

"Garrett, We really appreciate the kind words. I have always said that if anyone in construction would be lying to you if they said 100% of projects go off without a hitch, that includes us. But I also say that you don't discover the character of a company when everything goes right, you discover that if things don't go quite as planned and the company does the right thing. Thank you for your grace in allowing us to take care of your projects!"

"Ann, Thank you for the wonderful review. We are certainly blessed with a bunch of hard-working guys out in the field that really makes us look good each and every day! We are glad the whole process from beginning to end was so easy for you. We work really hard to provide a much higher standard of customer care and reviews like yours tell us it is working. Let us know if you ever need anything!"