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Custom Decks
Deck or Porch, Arbor, Pergola or Trellis Custom Build, Outdoor Kitchen Building Service,
About us
Custom Decks has been in business since 1996. We pride ourselves on our customer service, communication, high quality workmanship and overall process from start to finish!
Business highlights
Se habla espanol
29 years of experience
Services we offer
Decking, Firepits , Outdoor Kitchens , Patio Covers , Pergolas
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.834 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 34 reviews
Dani L.
Aug 2021
Deck or Porch
Great experience all the way around. From design to build. Everyone was professional and delivered what was promised.
Bea P.
May 2020
Custom decks did an excellent job on our deck. Everyone from Joshua, Kari , Kristina and Dale have been very helpful and efficient. The deck looks great.
Christina W.
Apr 2020
Deck or Porch
Our new covered patio works seamlessly with our home and has been our saving grace during COVID19 quarantine. We spend hours underneath our new covered patio, enjoying the shade, installed Sonos speakers. It is my new favorite feature of our home. THANK YOU!
Response from Custom Decks
"Christina, thank you for the kind words! We are so happy that you are enjoying your outdoor living space and that it helps you get outdoors during the quarantine."
Laura G.
Mar 2019
Deck or Porch
I DO NOT recommend Custom Decks. They may appear to be organized and professional during the sales phase, and I was told they value their employees, but in my experience, none of this is true. I hired them to replace an old cedar deck with TimberTech. Dale E. (President) was defensive when I complained about the demolished old deck being strewn all over my garden for days, and my yard used as a toilet. He finally had a dumpster and porta potty delivered a few days after I complained. These should have been provided for the workers when they started. One reason I hired them is that I was told they used only their own experienced crews, sometimes bringing them in from Denver. One of the 2 original workers was unable to work after about 3 days on the job, and Dale was surly and argumentative when I said I was not comfortable with their plan to pick up someone from in front of a hardware store. I was paying top dollar and expected trained, vetted, insured workers, as had been promised. The primary worker, Rigo, had to do heavy work alone, and eventually showed up with a few different helpers (from where?), but they were clearly untrained and were only able to assist him in minor ways. Despite the expensive *design* fee, the drawings were not professionally rendered. I asked for detailed drawings with specs and elevations but they never came. Turns out Rigo did not have any either. Rigo is charming and hardworking, but due to the lack of detailed plans, and adequate support and quality control, he made construction errors that I had to catch. Some were corrected, some I will have to live with. After paying top dollar, I do not have a top quality deck. I have had a lot of work done on my home, and hiring Dales company was the biggest mistake yet.
Response from Custom Decks
"Laura, we are sorry to read this review, to be honest, we are very surprised you feel this way. You expressed such happiness and gratitude when we collected the final check. You were so thankful for all the extras that we threw in for free! I would like to clarify a few things based on your comments, maybe there were some misunderstandings. ~ We were able to start your project several days earlier than expected, unfortunately the company in charge of the dumpster is not a part of Custom Decks and was unable to get the dumpster out the same day that we were able to start (early) which resulted in us having to keep the old deck remnants on your property until the dumpster did arrive. I apologize that the dumpster did not get there in time for this to be avoided. ~ Once again, with us starting your project early the plans were not on site until the second day. Being that the first day is only a tear out, this would not have affected the building process. ~ We do not sub out any of our construction, Rigo and his helper are a part of Custom Decks and are very experienced and competent. There was a very unfortunate event on your project, Rigos helper broke his arm while building your deck and was indeed unable to return to work. In a pinch, Rigo enlisted the help of a friend with construction knowledge to finish your project rather than putting everything on hold. Being that Rigo was the lead builder and very experienced we were comfortable with this. ~ Dale would like to apologize for any "augmentative" discussions with you, this was not his intention. It is our goal to make you happy and we are sorry for any miscommunications. ~ All renderings and plans are done by our designer who has completed award-winning projects and draws up construction plans accepted by building departments across the country. We are sorry that you did not feel that they were up to par. ~ As for you receiving the plans, we sent the plans to you, via email, 3 days after tear down begun per your request. We do not usually send the plans to the customer unless requested. Upon receiving them you and our designer had a lengthy discussion by phone going over the plans to make sure everything was to your liking. You approved everything after the discussion. ~ We would also like to address the fact that after you expressed some minor frustrations with the delay of the dumpster, etc. we did give you several change orders at our expense, this would usually be something the customer would pay for. Hopefully, this clears some things up for you. Once again, we apologize for any shortcomings."
Justin Y.
Jan 2019
They kept a very clean job site. Their builders were very professional. The owner is amazing.
Response from Custom Decks
"Thank you so much for your review, Justin! We are pleased to have been able to work with you, and we value your opinion greatly. Thank you for your honest feedback, and if there is anything we can do to give you that 5-star customer service, please feel free to reach out to us at 303-351-3325. We know you will enjoy your new deck for many decades to come!"
Linda W.
Aug 2018
Deck or Porch
My former wood deck had partially collapsed. These guys were amazing, clearing out the old deck and replacing it with a wonderful Trex deck. The workmanship was beautiful! True professionals in every way, communication was excellent. I give them my highest recommendation, This Company and its employees were a delight to work with!
Response from Custom Decks
"Thank you so much for your review, Linda! We are pleased to have been able to work with you, and we value your opinion greatly. Thank you for your honest feedback, and if there is anything we can do to give you that 5-star customer service, please feel free to reach out to us at 425-XXXX. We know you will enjoy your new deck for many decades to come!"
Jim G.
Aug 2018
Deck or Porch
High quality craftsmanship. Custom Decks did a superb job completely replacing our large deck and adding a cover that matches the house and looks like original construction.
Response from Custom Decks
"Thank you so much for your review, Jim! We are pleased to have been able to work with you, and we value your opinion greatly. Thank you for your honest feedback, and if there is anything we can do to give you that 5-star customer service, please feel free to reach out to us at 303-351-3325. We know you will enjoy your new deck for many decades to come!"
Gale K.
Jul 2018
Deck or Porch
The Custom Deck organization was very good. I have two new TREX decks that look great. The few minor issues we encountered during the project were quickly resolved. The crew (especially Tom and Mike) did a great job building the decks. They were very professional and detail oriented. It's a real pleasure to work with a team that is organized and does excellent work.
Ken S.
May 2018
Deck or Porch
Response from Custom Decks
"Thank you so much for your review, Ken! We are pleased to have been able to work with you, and we value your opinion greatly. Thank you for your honest feedback, and if there is anything we can do to give you that 5-star customer service, please feel free to reach out to us at 303-351-3325. We know you will enjoy your new deck for many decades to come!"
Margie M.
Apr 2018
Deck or Porch
The deck has not been installed.
Response from Custom Decks
"Thank you so much for your review, Margie! We are pleased to have been able to work with you, and we value your opinion greatly. Thank you for your honest feedback, and if there is anything we can do to give you that 5-star customer service, please feel free to reach out to us at 303-351-3325. We know you will enjoy your new deck for many decades to come!"
David L.
Feb 2018
Deck or Porch
Very friendly and professional. We would hire them again.
Response from Custom Decks
"Thank you so much for your review, David! We are pleased to have been able to work with you, and we value your opinion greatly. Thank you for your honest feedback, and if there is anything we can do to give you that 5-star customer service, please feel free to reach out to us at 303-351-3325. We know you will enjoy your new deck for many decades to come!"
Justin Y.
Dec 2017
Deck or Porch
Highly recommend them! They made me just a beautiful deck, my neighbors are jealous!
Response from Custom Decks
"Thank you so much for your review, Justin! We are pleased to have been able to work with you, and we value your opinion greatly. Thank you for your honest feedback, and if there is anything we can do to give you that 5-star customer service, please feel free to reach out to us at 303-351-3325. We know you will enjoy your new deck for many decades to come!"
Steve G.
Nov 2017
Deck or Porch
Once they finally got all their ducks in a row, thing proceeded expeditiously, and they did quality work. Am pleased with the final product.
Response from Custom Decks
"Thank you so much for your review, Steve! We are pleased to have been able to work with you, and we value your opinion greatly. Thank you for your honest feedback, and if there is anything we can do to give you that 5-star customer service, please feel free to reach out to us at 303-351-3325. We know you will enjoy your new deck for many decades to come!"
Roger L.
Oct 2017
Deck or Porch
If the people were more organized i think the job would have been done a day sooner
Response from Custom Decks
"Thank you so much for your review, Roger! We are pleased to have been able to work with you, and we value your opinion greatly. Thank you for your honest feedback, and if there is anything we can do to give you that 5-star customer service, please feel free to reach out to us at 425-659-1230. We know you will enjoy your new deck for many decades to come!"
Pam F.
Aug 2017
Deck or Porch
We couldn't be happier. Not only is the deck beautiful but the entire crew worked very hard to meet our specific needs
Response from Custom Decks
"Thank you for the great review! We are so glad you found the crew helpful and love your new deck."
Justin Y.
Aug 2017
Deck or Porch
He is very easy to work with. He built me a beautiful deck. He keeps a very clean work sight. Overall was very professional.
Response from Custom Decks
"Thank you so much for your review! We are very pleased to have done business with you, and we hope you continue to enjoy your custom living space for years to come!"
Scott H.
Jul 2017
Deck or Porch
Great crew, very professional
Response from Custom Decks
"Thank you so much for your review! We are very pleased to have done business with you, and we hope you continue to enjoy your custom outdoor living space for years to come!"
David R.
Jan 2017
Deck or Porch
Dale and his team built an amazing deck for us! It included a stacked stone firepit with 700k BTU's! Yes, that is not a typo, it is awesome! The quality and craftsmanship of the deck and firepit is top notch. Dale was great to work with and answered the dozens of questions we had throughout the process. He was flexible and easy to work with and his crew was great. They finished early and we could not be happier with the results! Our realtor told us it has greatly increased the property value of our home.
Response from Custom Decks
"Thank you for the great review, David! We are so glad you found the crew helpful and love your new deck. We take a lot of pride in our craftsmanship!"
Jim E.
Jul 2016
Deck or Porch
Very high quality workmanship and install. Dale was very good about keeping us informed and involved us in all major decisions. These guys know decks..
Response from Custom Decks
"Thank you for the great review, Jim! We are so glad you found the crew helpful and love your new deck."
Crystal S.
Apr 2016
Deck or Porch
Dale and team were truly amazing. They tore down the old decking and replaced with new. The quality of work was top notch and they even pushed to get it done within my tight time frame (before graduation)...as well as worked through some rain and snow! I love the new look, two-tone with a great privacy wall that they built for us as well. They worked around painters and landscapers -- can't thank them enough! I would highly recommend them - can't wait to start entertaining on our new deck.
Response from Custom Decks
"Thank you for the great review! We are so glad you found the crew helpful and love your new deck. We know your deck will last for many more graduation parties to come!"
Steven G.
Feb 2016
Deck or Porch
Dale the owner was curtious,very knowledgeable about the product and helped us with the design and how we wanted the deck built they called before coming because we have dogs and finished when they said they would and did a beautiful job we even wanted some more railing added and they came within the next day and installed it. We would HIGHLY recommend Custom Decks!!
Response from Custom Decks
"Thank you for the great review Steven! We are so glad you found the crew helpful and love your new deck. We greatly appreciate your time as well!"
Chris O.
Oct 2015
Deck or Porch
great job
Response from Custom Decks
"Thank you for the great review! We are so glad you found the crew helpful and love your new deck."
Jennifer C.
Oct 2015
Deck or Porch
We are right in the middle of the project now, but their attention to detail, knowledge, and ease to work with are outstanding. The owner is onsite frequently and actively involved in all aspects of the project.
Response from Custom Decks
"Thank you for the great review, Jennifer! We are so glad you found the crew helpful and love your new deck, and are thrilled with how smooth this project was- from start to finish!"
J H.
Sep 2015
Deck or Porch
These guys did my deck in 2011....and they did an amazing job. We were very happy with the quality, meeting expectations, timely delivery, etc. I wish I had written a great review on them at the time. So why am I writing this review in 2015? We needed some help with furniture replacement (they had done original order) and also had a concern about something with the deck. They responded as quickly and professionally as if we were a new potential customer. It just reinforced that we made the right decision in selecting them to do our deck replacement
Response from Custom Decks
"Thank you for the great review! We are so glad you found the crew helpful and love your new deck. We know that your deck from 6 years ago will continue to remain as glorious as it has been since day one!"
David R.
Feb 2015
Deck or Porch
Dale was professional and personal. His honesty and integrity was refreshing. I have been in the design and construction business for over 30 years and can say this was a very good experience. The deck was exactly as promised and he beat the estimated start and completion time. Good weather helped, but the crew showed up exactly as scheduled and stayed with the project until completion. Now if it will stop snowing we can enjoy our wonderful deck. Thanks Dale.
Response from Custom Decks
"Thank you for the great review, David! We are so glad you found the crew helpful and love your new deck. It was a pleasure serving you in a very impressive amount of time!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Custom Decks is currently rated 4.8 overall out of 5.
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: Closed
Sunday: Closed
Custom Decks accepts the following forms of payment: CreditCard
Yes, Custom Decks offers free project estimates.
No, Custom Decks does not offer eco-friendly accreditations.
No, Custom Decks does not offer a senior discount.
No, Custom Decks does not offer emergency services.
No, Custom Decks does not offer warranties.