Robert's Home Repair

"Our estimate was very clear that it was for one coat of Paint on the banisters. Homeowner wanted Multiple coats and we told her that It was going to be extra before we moved forward. She in addition wanted a custom color which we provided. She told us she was very happy with the work. Homeowner wanted us to re-use materials on an entertainment center and then paint. We explained that if we re-used their would be holes showing and we should use new materials. She agreed. She asked us to continue with the extra work and agreed to pay for it. We worked very hard to keep this within the estimated price however we specifically said estimate was for 1 coat of prime and paint and we had 3 coats that the homeowner agreed to pay extra time and materials for. Estimate is included."

"Thank you"

"Thank you! We appreciate the feedback."

"Thanks for your nice review, your right about the communication issue, the guys were not checking into the office, we have since reviewed that and taken care of the issue. Thank you you were a pleasure to work with"

"We received a call for an estimate to run a dedicated electrical line and member was in a hurry to get the work done. We sent out a subcontractor who we have worked with many times he told him Time and Materials and wrote it up the estimate, We did the work and member paid the estimated price. The actual Time it took was higher than the estimate but we stood by the estimated price and reduced the invoice. Our subcontractor reduced his hours. The price to run a dedicated electrical line was much lower than any other contractor in the area. After the job was completed Member said we could have gotten a better price on materials if we would not have purchased a whole roll of wire. He demanded a refund of $200.00 on the wire. We send him price comparisons showing the price difference from the store we got the materials from. the difference would have been much higher if we would have purchased the wire per wire price. Our price was $1000.00 for Labor and Materials. He agreed to the price and paid the price quoted and then demanded a refund when he thought we charged too much. Our sub contractor contacted him as did we. He was very happy with the work and thought it was done very well, he agreed to the price and paid the price and when we wouldn’t reduce the price any further after we proved to him we had saved him money he sent this review. We have all the backup and will be happy to discuss"

"The member is the best kind of person to work for and understands the industry. He gets an A."

"We truly enjoy working with this Angie's List client and we are going to be starting a new project next week. We aim to Please and will be happy to do so this time around as well"

"Our coupons are to be presented at time work is done. We did give the discount and we came back at no charge the next day with materials. Thanks for your business"

"We remain utterly confused by this report as we’ve done other work for this member on multiple occasions and they’ve been very pleased. Even after this job she told our workers she was satisfied when they left, especially when the job came in at $200 below the estimated price that she has signed and agreed to and paid 1/2 down on. She wanted one side of the door trimmed out & the side with the brick molding left without trim. The pictures the member posted are either a different door that we did not work on or the work we did has been changed or tampered with as this is not how we left the job and are happy to provide pictures if asked. We agree there are 3 sides to every story however many of her comments in the review are severely exaggerated if not completely untrue. We repeatedly offered to return at no cost to please this member as we enjoyed working for her before. She would not give a clear response as to what she wanted us to do. We regret our relationship ended this way as we actually like repeat business and strive for 100% customer satisfaction. We expressed to her and were more than willing to go out of our way to fix whatever she felt went wrong. Unfortunately, after multiple failed attempts to figure out what we could do to fix this member’s experience, we simply have to move on. We are happy to answer any questions regarding this member’s report but encourage you to look to our other A-rated reviews for a more accurate representation of what it’s like to work with us."