"Hello Customer, I have no idea who told you we do not work on Saturdays as we always work around the Clock seven days a week. Is it possible that we were already busy on other jobs? The presidential services we provide do Include yearly inspections of your heating, cooling and plumbing inspections. We have a specified time for all those services as we are always dealing with emergencies that come in. Sometimes it can be hard to manage service calls versus Emergencies. This is a problem for all service companies. Another problem we often face is arriving at a job we expected to last for two hours and after further investigating realizing it will take longer. We simply have a policy of first come first serve. Once we start on a job we don't leave till the customer is fully taken care of. This is the same respect we would give you. We make every effort to get all contact information from the customer so that they don't have to wait around the house waiting for us to arrive so that they can continue with their day. Just as soon as we know for sure when he will be getting there we make it a priority to call the customer. Always remember that the best appointment to get usually is the first one of the day. All other times is an estimated time of arrival. Please keep in mind Customer that no one here has any intention of upsetting you as we very much value all of our customers. The truth be told that we are very busy and this would not be happening if we didn't value our customers and they didn't value us. If there is anyway I can help please let me know. My # 303-814-1297. Thank You. Javier J. Hoggard, Owner"

"Hello Member, I would have responded to your comment sooner, however since I don't subscribe to Angie's List we simply had no Idea there was anything posted. I can definitely feel your frustration reading your review on our Company and I believe you are making a lot of untrue and unfair statements. Often, a company is not judged on whether or not they will fail, but on how they respond to problems as they arrive. We have been in business for almost 17 years and have always maintained an A+ rating with the BBB, Tom Martino, and Team Dave Logan. We wouldn't have this tract record if we simply did business as you described it. It's hard for me to believe anyone in our staff ever spoke to you in the manner you have described and if so I am surprised as to why you never bothered to call me directly to inform so that I may have the opportunity to address it. My direct number is printed on everyone of my cards, so it's no big secret on how to get a hold of me. Our prices are based on budgets and have nothing to do on what we think we can get out of you. I can also tell you we are in line with many, many reputable companies that don't cut corners. With that being said, there are some that do cut corners and that makes all the difference on wether or not they may be cheaper. Everyone should always check the company's they want to hire before contracting them to do anything as it may not be that important until something does happen and many things do happen. The majority of the reason as to why we are so busy is because most of our customers do investigate us and find we are reputable and charge a fair price for the work we do. Member, I have no problems if you want to use the cheapest guy in town. Hopefully you made the right decision. I would have wished you gave us a call to express your frustrations to me before airing it on Angie's List. I think you would have been far happier. Take care of yourself and let us know if there is ever anything else you might need from us. Javier J. Hoggard, Owner"

"Member, sorry about the late response to your comment on Angie's list. We don't subscribe to Angie's List so we had no idea there were any comments to respond too. Our prices have everything to do with our cost of running a business which includes insurance, Licensing, Training, Office Space, Customer Service Reps, Utilities, Service Trucks with Many Parts, Maintenance, Advertisements, Wages, Taxes, and Many other things. It has absolutely nothing to do with how much we feel we can get out of you. We used to charge by the hour and there were many Problems. The first one of course was "well if that's your hourly rate how long is it going to take?" The problem is someone may be able to afford it if its going to take one hour, however if its two then they can't. This usually always left the customer with an uneasy feeling on the cost of repairs. And what happens when the company sends the least experienced Technician out to your home to make the repair and it takes them twice if not three times as long, do you think anyone complains then? You bet they do as i would. We use a flat rate method of charging which simply figures average amounts of time the jobs usually take for it to be done correctly by qualified individuals. When we show the customers the price they can decide if they can afford it or not. We have been in Business for almost 17 years now, have received a total of 8 gold star awards from the BBB and are Members in perfect standing with Tom Martino and Team Dave Logan. We service many customers and many of them are loyal customers we have serviced for years. I'm sorry you did not approve of the way we bill for our services and felt we were trying to take advantage of you as that is very far from the truth. We wish you all the best and want you to know we are here for you in the event you ever needed us. Take care of yourself. Javier J, Hoggard, Owner"

"I want to thank you for this comment. Since this incident we do have a new accountant in place. I would like to offer you a coupon for services and to allow us another chance to help service you better."

"Thank you for the advice! We carry more items in our truck as well as have a designated runner, if supplies are to run low. It was a pleasure doing business with you!"