BANELL CUSTOM DECKS & BASEMENTS
About us
Banell Custom Decks and Basements, LLC specializes in custom designed outdoor spaces. We offer maintenance free decks, patio covers, trellises, and stamped concrete. In home estimates are free and no obligation.
Business highlights
22 years of experience
Services we offer
Custom decks, Evergrain., Patio Covers, Stamped Concrete, Timbertech, Trellises, Trex
Reviews
4.720 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 15% | ||
| 10% | ||
| 0% | ||
| 0% |
Showing 1-20 of 20 reviews
Thomas G.
Sep 2019
They did exactly what they said that they were going to do. The design and workmanship were absolutely excellent. Excellent materials, polite and respectful to my property, great clean up. What more could we ask for?
Carrie D.
Aug 2019
This was our first time building a deck and we learned a few lessons on this job. First, the quote provided lacked any specific details about a fire pit and wit was priced about 9,000$ The description given verbally was a lot of puffing, which we didn't realize until t he fire pit was completed and it was basically a 4 foot by 2 foot pit, with river rock provided by us that requires manual ignition. Very far from what was described verbally. Get a detailed contract, don't rely on their verbal description of how fantastic it will be. Another problem I had with these builders was they failed to put any type of safety tape or anything to secure the unrailed deck and stairs! The deck, on the second level, along with a flight of stairs, were left without railings for weeks, there was nothing put to prevent someone from walking right off the edge!! There was damage to our stucco and damage to several screens as well. Also the gate we requested as a safety feature at the top of the stairs is broken. It has had a broken latch since install, despite numerous requests it has never been fixed and at this point I'm probably going to have to pay another contractor to fix their inadequate work. We paid about 40,000 for a job I feel pretty sure should have cost half of that. After paying that amount, we still have a gate that doesn't lock.
Response from BANELL CUSTOM DECKS & BASEMENTS
"Thank you for your business and review of our company. [Member Name Removed] I believe you and I only met once or twice during the sales process and then I dealt with your husband Adel after that. Adel and I communicated on a regular basis and if there were any concerns he brought up they were addressed. I have numerous texts from Adel thanking us for our great customer service, so your review is coming as a bit of a surprise to me. First off I want to be very clear the photo you provided of the fire pit IS NOT the finished product, this is a photo you took during the construction process. Your final fire pit had a glass panel backing, cap stone, custom stainless steel pan, and a rock filler. I am the one who designed and sold your deck to you so I am not sure what "puffing" about the fire pit I did and am unclear what I promised you that you did not receive. I showed you a photo of another fire pit that we built and you received exactly what you saw the only difference being the stone on the fire pit, which you provided. We provide all the stone for the fire pits but per your request we used stone you had on the property. Someone is coming out today to address your gate not latching properly this will be fixed. This repair was scheduled 2 weeks ago and is not a result of your review. During the construction process a middle post was put in that Adel informed us you both were not happy with. This post is clearly shown on the rendition that was part of the contract signed. Between engineering, labor and the new beam, the cost for this was over $1,800. We didn't charge you anything in an effort to keep you as happy clients. The screens that were damaged I don't believe we damaged but those were removed and fixed at no cost to you. The stucco on your house was originally improperly installed around your ledger board so when we replaced the ledger it peeled off. Again we fixed this at no charge to you. Thank you for the business and I am sorry we did not exceed your expectations."
Erik N.
Sep 2017
Excellent, Banell provides both 5 Star quality and service. They make minor repairs as needed and are very reliable.
Mike P.
Sep 2017
We were happy with the design ideas and the presentation of pros & cons of the various remodeling options. Most of his subcontractors were excellent, showed up on time, and did not create suspicious change orders. We were a little bit skeptical of one of the subs (the framer) after some high cost change orders, but the workmanship was good. We had a little trouble with our tight schedule but Brian kept the process moving, and when there were problems (there are always some manner of problems in a construction project!) Brian handled them promptly and fairly.
Grethe S.
Aug 2017
Brian drew up a nice rendering on his computer and his price quote was much more reasonable than the other three we had received. His job site manager was very attentive. They worked every day and it was done quickly. They seemed to have a good relationship with the building inspectors too. We love our new. Outdoor living space!
Sally S.
Jul 2017
The projects were completed in a timely fashion and with the utmost quality. The thing I like about Brian and team is they have a high standard of quality and won't settle. A prime example of their workmanship was when an inspector came in and said, "every time I'm called for an inspection and I find it's Banell, it's always the same quality of work and they know what their doing." I've found this to be true for all 3 projects we've used them for. I contually have people making comments about our current backyard space and our basement and the level of craftsmanship. I won't hesitate to use them in the fure if needed! Keep up the good work.
Jay D.
Jun 2017
We hired Banell Custom Decks & Basements to redo our existing deck. We initially only wanted the decks boards replaced with high quality Timbertech Legacy planks. Brian Bell and team went the extra mile to not only replace the boards but repair structural issues with the framing and provide additional weather proofing to frame. The end result now compliments the home and enhances the overall outdoor living space. The pricing we received was bit more expensive than other bids we received but none of the other contractors were doing any work with the framing. Their expertise and value shined through by improving the deck for many years to come. This has been the second major project Banell Custom Decks & Basements has done for us in 7 years. This experience was just as good as the first. I would recommend them to anyone who is looking for high quality and expertise.
Lenora G.
Jun 2016
unknown
Dennis A.
Aug 2014
We are still so happy with our deck. My husband commented the other day what great workmanship they did. Actually one carpenter, Kristof, did most of the work. Amazing the custom fitting details around the stairs and railing. We recently had a big party with 50 people on the deck, very solid.
Becky R.
Jan 2014
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Barry K.
Jun 2013
Brian Bell came out in middle of January, did measurements
and came back a few days later with computer simulation of deck. Brian took time to answer questions in
person and over the phone. Price was
more then I wanted to pay, but Brian was more professional then most and we
really liked the fortress metal balusters that matched our window well covers. Bannell was about $2k higher than other
quotes we received. We signed contract
Jan 28 and took HOA about 1 month to approve.
Brian did not mention he needed the Improvement Location Certificate (ILC)
until it was about time to submit to city.
Jason Blesser was the person who I was in contact while building started
on March 4, 2013. Chris Howard did
everything and Chris did a great job. I
think the deck came out very nice. I
couple of disappointments was the handrail going down the stairs looked cheap
compared to the rest of the deck and trex skirting did not cover underneath an
overhang. Wife likes the deck and was
very pleased that Chris cleaned up at the end of every day. Took 5 days to complete and so far I have
really enjoyed it. The inspection
passed the first time. I would probably
use again, but get bids in the future.
and came back a few days later with computer simulation of deck. Brian took time to answer questions in
person and over the phone. Price was
more then I wanted to pay, but Brian was more professional then most and we
really liked the fortress metal balusters that matched our window well covers. Bannell was about $2k higher than other
quotes we received. We signed contract
Jan 28 and took HOA about 1 month to approve.
Brian did not mention he needed the Improvement Location Certificate (ILC)
until it was about time to submit to city.
Jason Blesser was the person who I was in contact while building started
on March 4, 2013. Chris Howard did
everything and Chris did a great job. I
think the deck came out very nice. I
couple of disappointments was the handrail going down the stairs looked cheap
compared to the rest of the deck and trex skirting did not cover underneath an
overhang. Wife likes the deck and was
very pleased that Chris cleaned up at the end of every day. Took 5 days to complete and so far I have
really enjoyed it. The inspection
passed the first time. I would probably
use again, but get bids in the future.
Cynthia M.
Jan 2013
They were not the lowest cost out of four bids we solicited, but they were within reason and definitely listened to what we wanted and gave us the best custom design. The work was done according to schedule. The quality was good. They were responsive to my questions and some changes I made after the work began. Very few things were on the "punch" list after the major work was done and they cleared these items very well and rapidly. The communication with subcontractors was not always timely or accurate so I had to be more involved with assuring things were done correctly. Sometimes the owner thought workers were on my site and they were instead on another site so I wasted some time waiting for them to arrive only to find they would not be there until the next day or two. However, in the end we are quite pleased with the results and will enjoy our new finished basement with new bedroom, bath, entertainment/media areas, and enclosed storage areas.
Becky Y.
Aug 2012
Brian Bell designed a great deck for us to fit our small space. He helped us choose a great material that will last us for years to come and compliments our house. The deck is beautiful with a border and lights and the stamped concrete patio they installed is a great addition to the overall space. Once the work began it went very quickly and the builders were great and easy to deal with. They worked hard to get the old deck removed and the new deck built in a short period of time so we could be enjoying our new space sooner. This was a great company to work with and we would highly recommend them to others in the future.
Patricia P.
Jul 2012
Brian provided firm estimates and professional as-built drawings. The payment terms were very acceptable (small down payment - final payment upon owner's approval and acceptance.)
I didn't require speed, so the job was a little longer than the one-week install plan, but part of that was due to the holiday coming in the middle of the week. The crew worked efficiently and appeared not to waste alot of time - there was little disruption to my family other than the expected noise of construction.
I had questions all the way through the project and, because I am out of state, this always had to be done via e-mail; Brian was prompt and knowledable, answering every concern with answers that I was able to verify as correct from local sources.
I chose a composite material to minimize future maintenance and, for something that is basically recycled milk cartons or something, the finished product is surprisingly beautiful. I would say we are 100% satisfied with the work and finsihed product.
I didn't require speed, so the job was a little longer than the one-week install plan, but part of that was due to the holiday coming in the middle of the week. The crew worked efficiently and appeared not to waste alot of time - there was little disruption to my family other than the expected noise of construction.
I had questions all the way through the project and, because I am out of state, this always had to be done via e-mail; Brian was prompt and knowledable, answering every concern with answers that I was able to verify as correct from local sources.
I chose a composite material to minimize future maintenance and, for something that is basically recycled milk cartons or something, the finished product is surprisingly beautiful. I would say we are 100% satisfied with the work and finsihed product.
Monica P.
Jun 2012
We were first impressed by their professional and quick response to our request for an estimate. The detailed computer sketch they did right at our house made visualizing their ideas very easy. Once we agreed to use them they did everything for us - even submitted design to our HOA for approval which was one less headache we had to do. Once we were approved to go they got started right away and finished ahead of the promised schedule. Every day they cleaned up their stuff and kept us up to date on the progress. It was so easy and nice to use Banell I highly recommend them to anyone. We loved the finished product and it got approved by the inspectors with no problems.
George C.
May 2012
Workmanship was impeccable. Materials were high quality. Everyone who has seen the finished product has been highly complementary.
The only small glitch was that when the job was estimated, I was told that the new deck would be the same overall dimensions as the old one. When the crew showed up to mark the foundations for the new deck, I noticed that it was obviously not going to be as wide. It turned out to be 15 inches narrower. I was given the choice of going ahead with construction or restarting the process--new price, new building permits,cancelling the materials on order and reordering--with corresponding delays. I chose to stick with the narrower deck and avoid any delay.
The installation crew was punctual, hard-working, extremely conscientious, and had obvious pride in their work. The finished product is a thing of beauty.
I would definitely recommend the company, but would caution to go over the bid drawings very carefully.
The only small glitch was that when the job was estimated, I was told that the new deck would be the same overall dimensions as the old one. When the crew showed up to mark the foundations for the new deck, I noticed that it was obviously not going to be as wide. It turned out to be 15 inches narrower. I was given the choice of going ahead with construction or restarting the process--new price, new building permits,cancelling the materials on order and reordering--with corresponding delays. I chose to stick with the narrower deck and avoid any delay.
The installation crew was punctual, hard-working, extremely conscientious, and had obvious pride in their work. The finished product is a thing of beauty.
I would definitely recommend the company, but would caution to go over the bid drawings very carefully.
Mary D.
Jan 2012
We got estimates from several companies, but we were impressed with Brian's creativity and enthusiasm for making the kind of deck we wanted. He is very creative and looks at the deck area in new and different ways. He really listened to our input and we went through several design changes before settling on the final plan. The cost was comparable to the bids from the other companies.
The construction supervisor, Jason, and his helper, Jared, were fabuous! We were really impressed with their work ethic. They arrived promptly at 8:00am and worked hard all day. Their work was neat and meticulous and they cleaned up every day before they left. They were always friendly and were patiently willing to answer questions. The sub-contractors for the masonry work, the gas line work and the electric were all very polite, prompt and competent, and they all did a good job.
The deck turned out beautifully and every detail was finished. We needed to have some repair done to our siding because the new deck had slightly different dimensions. The siding repairman (not connected to Banell in any way) made a gouge in one of the decking boards. Jason replaced the board, even though he had nothing to do with the gouge, so that everything was perfect before the job was completed.
The construction supervisor, Jason, and his helper, Jared, were fabuous! We were really impressed with their work ethic. They arrived promptly at 8:00am and worked hard all day. Their work was neat and meticulous and they cleaned up every day before they left. They were always friendly and were patiently willing to answer questions. The sub-contractors for the masonry work, the gas line work and the electric were all very polite, prompt and competent, and they all did a good job.
The deck turned out beautifully and every detail was finished. We needed to have some repair done to our siding because the new deck had slightly different dimensions. The siding repairman (not connected to Banell in any way) made a gouge in one of the decking boards. Jason replaced the board, even though he had nothing to do with the gouge, so that everything was perfect before the job was completed.
Patrick R.
Nov 2011
It was very good experience. After 5 years, we were having a problems and they orignially built the deck. They came out and fixed the deck free of charge.
Doug S.
Nov 2011
They designed and presented drawings of a deck that was both creative and attractive. The proposal included several options to appeal to different budgets. We chose the one that worked best for us. They started promptly and finished in just over a week (it would have been a week if it hadn't snowed). They moved our sprinkler system, extended our concrete walkway and redid the downspout that had crossed the concrete to drain underneath - no more ice in the winter! The deck was built very solidly - it'll still be standing after the house falls down (and that's been estimated to be 50 years away). The quality of the work is just outstanding - even the deck screws are perfectly aligned. As an afterthought, we asked them to add an additional railing which they did the very next day (additional cost - but we expected that and agreed to it first). Everyone that came out to our house was friendly and just plain nice. We would definitely hire them again and highly recommend them. They do high quality work that is worth the price.
ROBERT D.
Jul 2011
Brian Bell, president, is excellent to work with. He spent lots of time with us in deciding who to get for our major basement construction project. He also was outstanding in terms of the design work, and managing a great team of trades people to make the overall project go smoothly. This included all permit work, rough framing, drywall, plumbing, gas, electric, HVAC, tile, finish carpentry, window replacements, etc., to take our completely unfinished basement (1400 sq ft) to a thing of beauty and personalized functionality. Brian's guys were great to work with over the months of this work (approx December to April start to finish). And Brian always had not only great suggestions for what would work for us visually, but also in our budget. I especially liked that Brian always gave us honest feedback on our "crazy" ideas for materials to use, little design elements with wood or tiles, etc, including knowing how to best say that our ideas weren't great ones, with full explanations of why he was saying that (note - he always said that he would do whatever we wanted, but that he also wanted to give us the best long-term investment quality for the work, based on the MANY homes he has worked on, rather than this ONE that we were involved in). There were a few times that it was challenging to get a hold of Brian based on his work schedule on other jobs, or with trade shows in Denver, but he always was VERY flexible, handled all problems directly and completely to our satisfaction, and helped us work with the other contractors outside of his control with our landscapers. I would definitely use Banell Custom Decks and Basements again, because they did an outstanding job, at a very fair price, with lots of high-quality flair that has gotten us MANY compliments from everyone that comes over our house now.
Licensing
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FAQ
BANELL CUSTOM DECKS & BASEMENTS is currently rated 4.7 overall out of 5.
No, BANELL CUSTOM DECKS & BASEMENTS does not offer free project estimates.
No, BANELL CUSTOM DECKS & BASEMENTS does not offer eco-friendly accreditations.
No, BANELL CUSTOM DECKS & BASEMENTS does not offer a senior discount.
No, BANELL CUSTOM DECKS & BASEMENTS does not offer emergency services.
No, BANELL CUSTOM DECKS & BASEMENTS does not offer warranties.