THEISEN SPRINKLER AND LANDSCAPE CO

I was referred to Gary, with Theisen Waterwise, from another contractor. At first Gary and I traded quite a few voicemails before reaching each other. It was a bit difficult to get a hold of each other during normal business hours and took two or three weeks before we connected. However, Gary was very flexible once engaged and met me twice around 7a for on-site estimates and discussions.Once we had agreed on our project, work started approximately 10 days later. I provided a 50% deposit. He and his team showed up as promised, on time.While on-site, his team was hard working, courteous, and very respectful. Ma'am and Sir were used regularly, even though that wasn't something we expected or asked for. My wife was especially pleased with their general behavior and communication. Everyone we worked with spoke English well.The work was excellent. This was one of the best contractors I've worked with in a long time. They ripped out an old sprinkler system that wasn't properly designed and had to be redone to accommodate a repaired wall anyway. The existing buried line had a leak in it, so he dug that up and repaired it. For the 11 heads he installed, they used a very effective low-flow, slow rotating type of head with rainbird bodies. They provide quiet, very even coverage and slow application to allow good absorption by the grass. Special care was taken to avoid the sprinklers spraying the fence and deck. In fact, they also added concrete stepping and quot;stonesand quot;/tiles at the stairs of the deck to better allow the grass to be watered and avoid long term damage to the wood.An extra zone was installed to be a timer-based hose-bib. This will allow us to put in a garden watering/drip system in the future. He added a little extra and made it a 2-bib connection for more flexibility.Gary relocated the timer/controller box from inside the basement to the outside on a wall so it would be easier to access. He enclosed it in a waterproof housing.The sod was healthy and green when installed. It was put in graded, even and well aligned. It looks great! They also did a 2 foot board all the way around the outside of the yard, including folded steel edging, landscape fabric and mulch. Lines and shapes were as discussed and look great. Approximately 8 cubic yards of mulch was also placed around our playset area (for a soft surface) over heavy duty, high traction landscaping fabric.They let me choose my selection of apple trees (Gala and Honeycrisp semi-dwarfs) and planted those. He looked at several nurseries before finding trees he was happy with. He ended up buying them from separate places.Lastly, a worn/failed set of timber/gravel stairs to the lower yard level was removed and rebuilt using new timbers and 3and quot; deep compacted crusher-fines over landscaping tarp.In all the work was excellent. We were so excited to see the transformation of our weedy mud pit into a beautiful back yard.

We had some drainage problems. It took a little longer than it should have because of a lack of communication. Overall the work is good quality, but they lack in the communication field. They have been late, and they have some trouble calling me back. It was above average because they do put in the effort. I would still use them in the future because they have good quality.