The Gas Connection, Inc.

We had a gas leak in our building which led to a shut off by Xcel Energy. The main source of the leak was the line to our boiler but Xcel detected other small leaks in the lines to the water heater and other unit. I had called the Gas Connection to resolve these all the leaks and made it clear that the boiler is the main culprit. Their guys quoted us 1120 for 1 hour of work to pressure test, reconnect appliances, and get a city permit, and made it a priority (which is why it was so expensive). It was 240 per every additional hour for 2 people, and 150 for parts, and our final bill was 1600. I showed the techs the boiler and where Xcel detected the leaks. They assured me that they could fix them all but would need to get the gas line back on before they could test the boiler for leaks, which was a lie. They fixed all the other leaks, and at the very end, they refused to test the boiler gas line as promised because the configuration was "illegal". I had to argue with them because I didn't want gas to continue leaking after turning the gas back on. They eventually agreed to come back after Xcel reopened the line. As expected, the gas leak persisted in the line to the boiler at the shut off valve and they refused to fix it. Instead, they disconnected the boiler to stop the leak. See the attached photo. Long story short, we hired them to fix our gas leaks, they fixed the ones that were easy, charged a significant premium, and left us with the main gas leak we initially hired them to fix. They boasted about having so many years of experience and gas lines are their forte. They send you a document listing their certifications which include HVAC systems. I spoke with the manager Kevin, and he refused to rectify the situation and threatened to put a lien on our property if we dispute the charge.

Fireplace looks great and I always feel safe after Gas Connection inspects it

Excellent, on time and courteous and wore mask.

We hired the Gas Connection to extend a gas line to an outdoor fireplace. The gas line served an existing outdoor fireplace and a Gas grill. The Gas Connection cut the line to the existing gas grill when they installed the new line to the fireplace. A large Weber natural gas grill was sitting on the existing patio and the Gas Connection commented that service to it would not be disturbed as they were only extending an existing line. The house is 4 years old and as most houses of this age, it has a gas pipe extending to the rear patio. Lucas, the tech who completed the estimate for the scope of work, discussed where the concrete should be cut in the patio and where the new gas line would be installed.The concrete crew cut and removed the existing concrete and dug a trench to the new fire pit On the day the work was performed a Gas Connection technician came to complete the job, was unhappy with the way Lucas had laid out the job and had the concrete crew dig a separate trench from the gas line to the fire pit from a different location. When the line was cut to bring the line to the new fireplace through the Technicians changed route to the fire pit, the line to the gas grill was also cut. After installing a very expensive flagstone overlay over the expanded patio, we reattached the grill and found that the Gas Connection had cut the line to the gas grill. Lucas returned to the job site and immediately identified the problem and on behalf of the Gas Connection, took full responsibility. Kevin the owner came out a week late after numerous calls and stated it was clearly Gas Connection's fault and they would take care of the problem. Later that day he emailed an offer to resolve the problem for an additional $780.00. So the problem of Gas Connections creation even after providing pictures to Kevin of the patio at the time Lucas made his estimate that clearly shows the gas grill and the stub, has now become my problem. When I questioned Kevin about the additional charges, he offered to split the charge which we grudgingly accepted rather than drag this out any further and waste more time. He now has gone back on his word, and wants the full additional cost to resolve the problem. I am left with no gas to a gas grill, and forced to sue Gas Connection or pay him extortion for an error that they freely admitted that they made. The true test of a company's credibility is not when they do what they are supposed to do but when they are faced with adversity. The high ratings are misleading as they do not speak to the character of the owners when faced with a problem of their making. Do not use Gas Connection, they are self righteous, unethical, unprofessional and not to be trusted. DO NOT USE GAS CONNECTION UNDER ANY CIRCUMSTANCES.

Excellent service, replaced valve and connected line.

Prompt. Very professional. Excellent work. Both Jon and Miguel knew their stuff and did great work installing gas line through basement into the back yard.

excellent-works better than when new

Great customer service by Amy and Doug was fantastic. Been using this company for years and have never been disappointed. We consider them as family. Highly recommend this company.

Joe and Miguel were great, very professional and clean

Tom called before he came, he was polite, cleaned up after him self and gave good advise to keep our fireplace working for several more years.

The job was outstanding. The Gas Connection crew performed above my expectations. The gas line installation runs from the fireplace on the main level to the basement under the floor. The job required a one inch diameter hole to be drilled into the fireplace floor to reach the basement hard corner wall. This was a difficult task. Joe McGuire took his time measuring the exact angle of the drill and the exact location relative to the reference point. (The heat register).. The hole angle was perfect and the whole installation was done to the higher standard. This installation was worth the money spent. I will for sure use Gas Connection in the future.

Great, fireplace is working better than it has in years!

Very well. It was an extremely difficult job, because the gas line was in the basement of a tri-level home and the fireplace was on the next level up without any basement below that section of the home. The crew from the gas connection had to try a number of approaches to accomplish the work. They succeeded and did a very professional job that passed inspection the very next day. High quality work that was professionally done. Recommend this company highly!

Great. Tom arrived even a bit early. Was friendly and professional. Very careful to keep area clean, even removed his shoes. Addressed all my concerns and showed me what he was doing and why. Stove looks and works great. Gave me info to speak with Xcel about. Great way to start my week. I'd recommend him to anyone. Thank you!

We are very happy with Tom's work! He did a great job and we're so excited to have our fireplaces up and running again. We waited for years to get them fixed because we were worried about cost and how long it would take, but really Tom was able to fix them pretty quickly and the price wasn't bad--150 dollars for each fireplace. We would have done this years ago had we known it would be so fast and easy.

Aaron and Andy were fantastic and efficient on the day of instillation. They made sure everything was taken care of and installed to their precise specifications. Through the whole project the company has been A+ and well worth the expense. I know my outdoor fire pit will stand the test of time and more importantly be safe for my family to use and enjoy!

They were on time, did a great job and was very good about cleaning up after. Very good experience.

Doug has been servicing our interior gas fireplaces for the past 5 years. His great work has kept them both in tip-top shape and ready for use during the winter months. His ability to diagnose a needed repair and have the fireplaces operational when needed during the cold months is the reason we are dedicated users ofThe Gas Connection's summer maintenance program.

An excellent experience. Aaron was prompt, courteous and very professional. He did an excellent job in installation and was very conscientious about keeping the work site clean. He offered training to assist in our understanding of the operation and was very personable. Ann outstanding representative for the Gas Connection.

Very professional and very attentive.

We are so happy with The Gas Connection. Aaron S was our installer; he was very competent, polite and friendly! The Gas Co attended to any questions we had by immediately helping us or calling the other companies involved for us. We were extremely happy with their service!

It was very smooth and professionally done. The fire pit had some trouble staying lit, and Josh came back and worked on it until it worked. Definitely, a first class operation.

Fast, friendly, and exceptionally competent! Gas Connection has been at this for decades and is hands-down best solution for gas installation and maintenance. Thanks to John M. for very professional workmanship and beautiful results!!!

After discovering in September that our Napoleon gas fireplace insert was not working, I called several places and found a company whose tech said he was experienced in working on the Napoleon’s (had probably done about 10 this year) so we hired that company. The tech who came out was extremely cordial and easy to work with. However, after considerable time attempting to fix our fireplace, he said he was not able to get it working. I then turned to Gas Connection, a company who had worked on our fireplace previously but whose contact information I had misplaced, then finally found. I spoke on the phone with Doug, the man who was to come out to repair it (vs. just speaking with someone in the office), then scheduled an appointment. When he arrived to do the work, not only was he friendly and easy to work with, as the other tech had been, but in addition, he was a good and careful listener as I explained what the other tech said he had done; moreover, he was extremely knowledgeable and able to diagnose the problems, then competent to correct the two problems he had discovered, thus getting the fireplace to work. After he lit it, he also was very patient in waiting for me to turn it off and on as many times as I wanted so I could be sure it was fine. After he left, I thought of a couple of other issues that I was not clear about so I called him. He graciously returned both of my calls right away and did an excellent job answering my questions, plus told me to call back if I had additional ones. As a result of my experience with him and Gas Connection, I would highly recommend him for anyone who needs work on a gas fireplace.

It was skillfully installed. Both Jason and Aaron were delightful young men with a cheerful sense of humor and a seriousness to get the job done. Aaron answered every question with knowledge and attentiveness. We both were extremely grateful for the wisdom and help. He made sure everything was working and in good order. Thanks!