Rocky Mountain Roof Doctors Inc

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Andy and his team were terrific. They were very professional and completed all the work as promised. Clean up after each day and when the job was completed was awesome (we could not find one nail anywhere). We would highly recommend them. Thanks Andy

Excellent!

Andy is very professional, and his crew did a great job. Andy went above and beyond to make sure I was happy with the job.

Andy and his crew were excellent from start to finish. The repairs needed were minor, but it's a big house, so they job was fairly extensive. They were all very nice people, did efficient and clean work - all at a reasonable price. Hope I don't need roof repairs any time soon, but if I do, I'll give them a call. Highly recommended.

Roof Doctors cured our roof's faults. Professional workers replace it. In efficient ways...Roof Doctors were punctual. Their work was precise, as it our home was their own. They excellently performed the work they promised...on a flat roof that was tricky to replace.Proprietor Andy Rock knows his stuff. He's personable in taking care of customers.Thanks!

great, it was a pleasure working with Andy and his team

We have a southwest style home with a complex cricket roof and scuppers (instead of gutters) with a parapet wall. The original roof was shingles and EDPM, and was creating ice dams and leaks. I contacted many roofers and only a few of them actually got back to me with proposals - most of them very expensive and not well thought-out. I finally found Rocky Mountain Roof Doctors on Angies List. Andy Rock, the owner, called me back right away and came out the next day. He recommend a completely different roofing systems then the other roofers. And he thoroughly explained the IB PVC roofing system, its benefits and how he planned to install it. Before giving us a proposal Andy explained that it would be about 60 days before he could start the job. His price was reasonable and we liked his proposed solution for our unusual roof.

Andy and his crew started the job on the date promised. His crew consists of long-time employees, not contractors. So the same crew is on the job start to finish. Andy was very responsive when we had questions and he called each morning to let me know when his crew would arrive and what they expected to get done that day. This is a very different experience than I have had with previous roofers who were hard to get a hold of, and often showed up late if at all. The crew was also very polite and careful and did a great job cleaning up each day. The work done of the roof is very impressive. We now have sealed up PVC roof which runs through the scuppers and its white which should keep the house a lot cooler. Even the county roofing inspector was impressed with the quality of the work - he said it was one of the best roofs he'd ever seen!

I can strongly recommend Rocky Mountain Roof Doctors. I am so pleased with their work, that they are coming back to replace the rest of the roof in a month.

We researched roofing companies on Angie's List and selected 3 for estimates. We met with Andy Rock the owner of Rocky Mountain Roof Doctors and were impressed with his attention to details as well as his overall approach to management of his company and employees. He was the only person we met with who employed his worker's directly (no contractors or sub-contractors). He provided quality worker's comp insurance. His bid was in the middle of the 3 we received. The job went very smoothly. Despite a very busy roofing season in Denver and some bad weather days Andy was able to stay within a day or two of the planned start date. We have a large rock garden that we wanted protected from falling shingles. Andy's crew did a great job of getting the old shingles directly into the dumpster in the driveway. They kept the garden from being damaged and overall the site was kept quite clean. All the crew members were friendly and easy to talk with. They seemed to enjoy their work. It's been over 7 months now and we have had plenty of rain and snow. Our new roof looks great and has had no problems. We were very happy with Andy Rock and his team at Rocky Mountain Roof Doctors.

I can't recommend this company highly enough.  Their bid was more detailed and comprehensive than any other bid I received.  They started the work when scheduled  and competed the whole job within a week.  The crew was courteous, professional and so hard working that I could hardly believe it.  They arrived shortly after eight every day and worked until dark, sometimes finishing cleanup after the sun had set.  The finished product looks great.  Andy and the crew are meticulous about everything.  Apart from the roof replacement, there's a small gardening shed attached to the back of the house.  Replacing those shingles had not been included in the original bid but when I mentioned it to Andy, he agreed immediately to do that work as well at a reasonable cost and with no additional hassles or waiting.  "Exceeding expectations" is kind of a cliche phrase but Andy and his crew really did.     

Replace the chimney cap. ?Replace shingles, flashing, roof vents?on the entire house.

Andy was great to work with and kept me informed of its progress throughout the entire time once the project started, my tenant commented on how clean the job sight was at the end of each working day. As with many projects of this type something is bound to come up once the work begins and we were no exception but it was how Andy handled the additional work and cost. Andy contacted us right away and after a lengthy explanation of his feeling on what he felt was right, he also emphasized it was not quite necessary that moved us to approve the additional work and reasonable cost. We felt it would be in our best interests to do it even though we were not under any obligation to do it. The additional work was simply the best way to approach the repair so we agreed to the work. Needless to say, my wife and I were so pleased and satisfied with the results of the workmanship and materials they used we had additional work ($650) done on the home that was not part of the original work order! Andy you deserve to have your last name because in our eyes you and your company do Rock! Thanks

Four workers showed up on the given date and completed the work in a reasonable amount of time. They cleaned up after completion and left. All four workers were courteous.

Dos
1 - Met with the contractor prior to obtaining a quotation.  Contractor provided valuable insights into the design and specifications resulting in simplifications and quality enhancements.
2 - Have detailed drawings and scope of work.
3 - Provide target estimates for start and finish dates
4 - Was so pleased with the final result that I provided the Contractor with a bonus for his crew.

The job went great.  Andy was aweseom to work with, very professional, honest and timely.  They did a great job and I would not hesitate to call them if I ever needed them.  I would also recommend them to anyone that need roof repair.

They introduced themselves so I knew was working on my project. They did a very good job of replacing the soffit and painting to match. They cleaned up their messes. Andy was very responsive to my questions. I was pleased enough to use them for building steps off my deck which they did a good job on as well.

Initially, it went very well.  Rocky Mountain Roof doctors and Andy Rock in particular was chosen over other vendors because of the my impression of his sincere desire to help and what appeared to be pride of ownership that he brought to the table.  Andy took the time to explain the options for a low-slope roof, and after taking the time to look at rolled material roofing, I went with a Malarkey modified composite shingle.          
I was away during the installation of the roof, but got repeated reports from the friend staying in the house at the time of the installation, and I visited shortly after the roof installation was complete.
First, let me say that Andy went out of his way to accommodate my requests, and tailor the design of the roof to work with the existing roofing line, as well as modify the insulation external to the inner house envelop, so that the roof profile was thinner at the edges for aesthetic reasons.
All of the flashing was well done.
That said, I had the following issues during the roof installation:
1.  A woodburning stove pipe was removed and it was filled with ash (unbeknownst to me) and when the workers removed it, it was dropped in such a way that the entire bedroom was covered with ash.  They swept a little, but certainly not thoroughly and all of the clothing in the room and the bedding and the curtains had to be cleaned at significant expense.  Andy offered to return and clean up and wash clothing, etc, but it was the start of a trend where RMRD would create a problem, and then instead of providing immediate mitigation, would ASK if I would like it cleaned up....  I asked Andy to remove the woodburning stove and cart it away ("extra" work not in the contract, but then, if they sold the stove, it was likely a win-win, or to their advantage to do so).
2.  In the middle of the installation, it rained one evening, into the house and damage some of the interior wood in the kitchen area.
3.  The disposal company rammed their truck into a sloped area of the yard creating ruts in the yard.  Andy offered to have someone come to level the ground, but I have so far not taken him up on the offer.  However, instead of putting the onus on me to ask him to right his wrong, it would in my opinion be more pro-active and say that he would do so, and to take immediate action for the errors of his workers and subcontractors.
4.  The phone line was cut during roof intallation (it came in on the existing roofline).  When told of this, Andy seemed to imply that something was wrong with the existing wiring.  The phone line to the house had to be rewired, as a result, and Andy Rock did not take responsibility for this.
4.  The original building plans (and Andy's original core sampling of the existing roof) showed plywood over the T&G.  However, upon removal of the existing roof, this plywood layer was missing according to RMRD.  I was not told about this, and RMRD simply added insulation on top of the existing T&G, with OSB on top, without asking my opinion.   To date (going on two weeks now) Andy has refused to offer detailed information about the roofing system structure and how the different layers were connected.
5.  When installing the insulation layer, many screws protruded through the existing, exposed interior T&G.  This indicates to me that some areas of installation were compressed compared with other areas.  Andy came and clipped all the protruding screws and filled damaged T&G surfaces with wood filler.  However, this quite significant marring of the internal T&G surfaces means that they can no longer be stripped to expose the douglas fir T&G - my plan for some of the rooms.  Andy does not agree this is true, however, logic would indicate that wood filler would be a noticeable marring of the T&G wood materials.
6.  The roof system makes popping noises with temperature changes.  The noise is  quite significant, particularly from sunset to sunrise in some areas of the roof.  Andy, lacking specific data, not think it is a long-term structural issue.  Even if this is true, it seems to me that this is highly unusual, and something is structurally wrong with how the roof was put together.
I requested a 15% rebate based upon the many issues encountered during and after the roof installation.  Andy Rock agreed to wave only $500 of the agreed-upon contract cost.
It saddens me to write this review, since I thought that Andy was someone with integrity.  And it many initial aspects of our interaction, this was true.
However, in my opinion, the measure of a person (or a business) is not when things go well, but when they don't.  And to date, I have not received adequate compensation for the mediocre aspects of this particular roof replacement.  
What is worse, Andy has refused to give me information about how the roofing system was put together, despite repeated contact with his office and assurances that he will respond to my request.

Update Oct 2013  Andy Rock provided the roofing system information in early september and sealed a leak around the chimney later in the month at no cost.

Andy Rock and his crew were great.  I called them after another top rated roofer from Angie's list repeatedly flaked out on me.  Andy was able to meet with me immediately and we got the roof replaced the next week.  There were a couple minor delays in getting the job started, but Andy kept me informed and did his best to fit our tight schedule.  The crew was friendly and efficient.  They got the job done in one long day!  Andy came over the next day and did a detailed walk through with us.  The roof looks great!  For me its not only that the job was well done, but that the communication was clear.  I highly recommend Rocky Mtn. Roof Doctors.

They showed up on time everyday and the job went smoothly. It was great that they could repair the masonry underneath the roof and I didn't have to bring in different contractors with all the extra time and hassle that entails. I was unfamiliar with flat roofs and they were very happy to answer all my myriad of questions. When more of the wood was rotted than expected, I was charged a small amount extra for the labor, but they threw in the materials.

Went very well.  They stated it would take 2-3 days, it took 2.5 days.  They added a few soffet vents that didn't make any sense (garage where there is not roof vents), but they refunded the cost. Cleaned up well (nails, etc) after the job was completed.

Rocky Mountain Roof Doctors were very professional. They took pictures of our roof and talked to us about the condition before doing any work. They went the extra mile and cleaned our cutters while they were up there. We were very happy with them. We will be using there services again.

Andy was very personable, not pushy.  He provided an estimate within days and completed the work as promised.  He left my property clean and was professional

After consulting with Angies's List, I called Rocky Mountain Roof Doctors of Broomfield to see if they could help repair a couple of water leaks which appeared to be stemming from my roof. On May 23rd, Andy Rock came to my house in Coal Creek Canyon to look at the problem, inspect the roof, and to provide an estimate for the repairs.  Andy, who was very knowledagble, determined the probable cause of the leaks which required replacement of flashing around two chimneys and improving water flow along a roof line.  He provided a written estimate for the repairs via e-mail.  An initial $500.00 payment was required prior to scheduling the work.  On June 19th, a three man team was dispatched to complete the work.  The workers were courteous, timely, and understood the repairs that needed to be done. Communications were very good.  Cody, the team leader, made sure I was comfortable and knew what they were doing.  They did an excellent job and I was particularly pleased with how they redirected waterflow behind one of the two chimneys and in an area that appeared to be a problem area.  Their work was neatly done.  All in all it was a pleasant experience and I would recommend this company to anyone needing quality roof repairs.
After the work was completed, I received the bill with my 10% Angie's List discount.
We just had a significant rain storm last night and I am happy to report there was NO (repeat NO) water leakage!
One other point, I was given the option to have the stonework on the lower portion of the two
chimneys removed via Rocky Mountain Roof Doctors or have the work done myself.  Stone removal was necessary prior to replacing the flashing. I chose to have Victor's Stucco & Stone do that work (303-642-0894). I have used this company in the past and have been very pleased with their work. They removed the stone from the two chimneys and returned at a later date to mortar the stones back in.

Did excellent work. Roof looks great and they really seemed to take their work seriously and did a quality job. No complaints.

The office manager Evie  was great about keeping us on an open appointment so that Andy could squeeze us in between other larger projects and meet our tight timelines. He was able to get the work done just in time for our closing. I wish I would have found him earlier and not wasted my time with the other 2 companies. Should I ever have a roof issue in the future, I would call Andy first.