Foreign Automotive Specialists Team

The job went well

This was our first time using FAS. We took in my husband's 2005 nissan altima for a 100,000 mile tune up and a/c recharge. They were done by the end of the day. I don't know much about comparative pricing for all the work that was done. The following morning there was a small puddle on the driveway of transmission fluid so we took it back and they fixed it quickly as well as polished the headlights for free as an apology. Would've liked them to do it right the first time, but we are satisfied with the way they handled the mistake.

Steve and the team at FAST are awesome. They looked over the vehicles and contacted us with a comprehensive and honest assessment of what needed to be done,AND what didn't. They never recommend things that don't need to be done and will tell you when you can wait on certain things if they aren't really necessary. Great to have an honest shop to rely on.

They were very busy and it took a bit longer than expected, but they threw the whole pit crew at it to get us on the road by end of day.

Excellent communication throughout the process. They confirmed my suspicions of the coolant leak being due to the water pump and even sent me a picture text of it dripping before proceeding. Also had them replace the timing belt and tensioners and do an oil change while they were at it. They even came in under their very competitive initial cost estimate.

They fixed the air conditioning compressor but cracked the part of the dash around the GPS and radio. They did the work correctly but damaged the car and refused to deal with fixing it. There are gaps where there weren't gaps before. The way they handled my calls were poor. I had to ask them if they wanted my business or not.

I went in on Thursday afternoon and asked them to diagnose the problem with my clutch. They quickly determined that it was either the master or slave cylinder on my clutch. The part would not arrive in time for them to put it in that day. So I brought my car in the next morning and the owner Steve told me he wanted to start with the Slave cylinder and informed me that it was going to take longer. I told them I had better get a rent a car, Steve said no I will give you a ride back to your work and pick you up when its done. That's great service, I will definitely use them again.

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I forgot to do this review. I apologize! I wish I could remember the guy's name. I believe he was the owner. He inspected my A/C and then came into the waiting area and explained to me in detail what was wrong with it. It could not be flushed, and needs to be replaced, so he said my money would be refunded. He was very honest and knowledgeable, and explained things well. He took the time to explain things and answer my questions. He was friendly, and did not talk down to me because I am a woman. The woman behind the desk/reception area was friendly and accommodating. I wish I remembered her name. Judging from the two of them, the staff is top notch, and the atmosphere is nice. Since they were not able to perform the service, my money was refunded. So, they did the inspection for free.

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They were great. They were thorough, they were honest, they indicated that there may be a problem but might hold the charge but they agreed to try it anyway. Ultimately, we had to have more significant work done on that particular part of the car on the air conditioning but we knew that, that was a possibility when we had them do that. When I actually went to check out they mentioned to me that indeed it should have been more than that for an SUV but they didn't charge me more than the price of the Big deal.

Very accommodating.

Very knowledgeable, great people to work with, checked air conditioning and compressor, really worked hardI

I stipulated that I wanted better oil than standard, and after some discussion, was satisfied with the agreed price. They were willing to work in extra work: air filter replacement(they sent a runner to get it), and checked the serpentine belt for cracks, among many other things that I had some concern about. All this at the last part of the day. I was appreciative of that.



|My main reservations stem from a feeling of the job being rushed, and no final checklist of everything that was checked(stated included with the coupon) and their assessment of each item. There was no advice as to what their recommendations might be for a maintenance schedule, no effort to follow up, as if they really didn't expect me to come back. I would prefer my mechanic to establish a file on my vehicle, and notify me of potential needs, and recommended possible actions at certain mileages.

The mechanics were very nice helpful and informative to the issue. They helped me understand what the problem was and the proper steps needed to fix it. And was up front and honest about the costs.

It was an Angie's List Big Deal that I purchased. They did not charge me more than the $49 Big Deal price. When they talked air conditioning to me for our car, I let it be known that I used to do the very same thing when I was working. We were 2 brands in one head. The outcome was I needed a front seal on the compressor and I have not yet done that but they did what I paid them to do. They found out what the problem was. I was standing right next to him talking in the shop. They were very prompt. I need a new compressor which I should have. I can actually do the job myself since I have done it a hundred times. It was just that I didn't have the diagnostic tools at that time. They exceeded my expectations.

We droppped off the car and they offered to give us a ride.  We opted to walk up to a coffee shop instead but they came and picked us up when the car was finished.   I mentioned another issue with the car that I had completely mis-diagnosed and they were able to quickly determine the problem (fouled mass air flow sensor) and corrected during the same visit.          

It went perfect

Went well. Professional and took time to explain the steps required to install the kit and recharge the system.

did diagnostic, diagnosed problem showed me the price to fix it, and fix4d it

I sent this email to F.A.S.T. two months ago, and left a voice mail message for them as well, and to date, I have not received a returned call or email:
"Steve and F.A.S.T. Team,My name is Mark Harper, and I am a customer of yours. I have brought in my car and my wife's SUV. I'm a big fan of Angie's List? I use it to find great businesses (as I did with you) and I in turn like to submit feedback for others to see. However, I have held off on writing a review of my last experience at F.A.S.T. because I don't want my disappointment of my
last visit to t**** other people's view of you, but unfortunately, if I wrote an honest review of my last experience with you, that is what my review would do.
My last experience wasn't a positive one, but up until this past visit, I have been pleased with your work, pricing, service, and promptness of work. I also am a business owner, and if we fell short in pleasing a customer, I would hope that that person would
let me know (before letting the world know through a post on Angie's List, Facebook?). So that is what I am doing by extending this courtesy to you.I will try to be as brief as possible while still conveying the story? In the second week of June (the 14th), while in the midst of Denver's heat wave, I called, set up a time to bring my car in as my AC had started making a funny noise, and on that arranged time, I brought my 2001 Audi A4 Quatro to you. After taking down the passenger side dashboard panel, you saw the faulty part and deduced that the AC motor need to be replaced. You ordered the part online, gave me a quote, I paid for that part and we scheduled a time for me to come back for the repair on Monday, June 17th. On the 17th, I dropped my car off that morning with the communication from you guys that it would be done by noon. I scheduled with a co-worker to be dropped off at your location at that time. However, when the part arrived, and your technicians prepared to install it, you realized that despite having previously taken the time to take down the front dash panel, that the wrong part had been identified, and the wrong part ordered. I then received informing me of this issue, and letting me know that I would be without my car for the entire day and that my quote had now just been increased. Even though that wasn't the news that I wanted to hear, was all of that was still understandable. What I found to be unacceptable was that not a single person expressed or communicated to me any sort of
remorse for the increased cost, the additional loss of time, or convenience. So at the end of the day, and after arranging for one of my employees to drop me off at your place, I arrived, settled up the tab and was handed my keys. But there was no attempt at a face to face explanation of how it was diagnosed wrong in the first place (on June 14th) despite having had the car for a sufficient amount of time to make that diagnosis. There was no offer to eat the difference in the price of the part (which wasn't drastically more), no offer to reduce the labor charge, to throw in a free oil change? Nothing! There wasn't a "sorry", or a "thanks for your understanding.". And then to top it off, I called you later that week (twice), left a voicemail once and left a message with a person once, both times asking for a return call from Steve, and have yet to receive the courtesy of a returned call.
This is why I am disappointed in my last experience at your shop. I hope you can understand this and I hope you appreciate me expressing this to you in this personal manner instead of airing this frustration on one of these public forums (Angie's List, Demand Force?). I understand that you guys are busy and that your 8-5 hours are usually consumed with caring for your client base, of which my wife and I are a part of, but I would appreciate an email or a call back to discuss this matter. Both of my vehicles are due for oil changes but I am holding off on bringing my vehicles back to F.A.S.T. Until I have heard from you and this matter has been discussed.I am an easy man to talk with. I am not hostile or unreasonable. But I do require the basics of communication and courtesy. Thanks for hearing me out and for your prompt attention to this matter.
Best Regards,
Mark"
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I do not recommend F.A.S.T. to anyone.  They say that "Service is King", and since this shop places such low importance on service, that leaves them as nothing more that clowns.

They detailed my wife's truck and did a great job! Subsequently, I went there to have my car serviced!

excellent service. not sure if they completed the 50 point check or not though

The oil change was fine, but because they had just set up the arrangements with the auto cleaning company, the car was not ready when originally planned, which was relatively late in the day.  I waited for the car, and the cleaning was well done.  So if we needed a one-stop service/cleaning, it could be a good arrangement.  However, not sure it would be worth it for us again because the auto cleaning company is closer to us than where the oil change was done. 

The air conditioner now works better than ever.