H2O Mitigation & Services

I would advise anyone who is needing a mitigation company to look elsewhere. This company is uses extreme fraudulent practices. We hired H2O for an extraction on 2 apartment units and did not request any equipment rental as we have our own. We placed our own equipment in the apartment (blowers and a dehumidifier.) H2O not only brought their only equipment in the unit after we stated we did not need it, but placed 12 blower fans in 1 apartment and 3-4 dehumidifiers. Clearly excessive and not at all what is needed in Colorado that does not have humid climates. We were then charged $10,000 for the invoices for two units. Approximately $8,000 more than it should have been. When contacted the owner Carlos to try to rectify the situation, he got extremely defensive, attempted to defame our property and company and refuse to make any adjustments. H2O also ripped off all the baseboards in the units, causing us thousands more to restore the apartment. They cut holes in the walls that we never requested. They also proceeded to attempt dry wall repairs that we didn't authorize. We had to kick them out of the apartment to prevent them from completing the repairs. After we asked for a proposal for drywall repairs, it came in about 3x what our other bids did. We denied their proposal and used our other trusted vendors. This is not an ethical company. They will sell you on the fact that they offer you the same rate for a carpet clean for all unit types. However, any extractions you have they will up-charge, price gouge, and complete work that is not authorized leaving you an invoice that is astronomical for the services rendered.

Not good.  I live in an apartment.  H2O Mitigation came in for routine carpet cleaning paid for by my apartment complex.  I left when they arrived to give them space to work.  When I came back I discovered that $500 was missing from a total of $1000 in cash that I had on my nightstand.  I made a police report, called the apartment complex, and then H2O Mitigation to try and get the $500 back.  The police said there isn't enough evidence.  Carlos, the H2O Mitigation owner, dismissed any claims that he or his co-worker took the $500.  He wouldn't work with me at all, said take me to claims court because I can't prove anything.