Safelite AutoGlass

The work was done at their location. We had the option of mobile service, however, glass replacement in the winter months seems to go better when done in a warm garage settings.

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These guys were terrific! I was on a US road trip and my windshield got chipped by highway gravel. I literally had an hour or two available while in the Folsom City, CA area, and working through my insurance company was able to get an immediate appointment to get the windshield fixed at their location. They were prompt, efficient, and did an excellent job, all on short notice. The staff was also super friendly and helpful to an out-of-towner. (Note that this was done at no cost with me, because my car insurance includes repairs of minor chips in the windshield for nothing, to prevent them from getting bigger).

The whole experiece was great from start to finish.  Very efficient quoting, appointment setting and completion of work. I even had to change the appointment and that was easy.  As a bonus,the cost ended up less then the quote.

I enjoyed working with the local Safelife company.  The person at the counter was very professional and courteous and I was very happy with the work that was performed.  My only issue is that to make an appointment, you have to call a national call center and my initial experience was unpleasant because the person I spoke to was rather abrupt.  It's a shame the local company doesn't handle their own booking.  If I needed another windshield I would go to them again.

Excellent experience. Called them in Boulder, mobile guy came out the next day. My vehicle is a 35 year old jeep (kind of a permanent hobby), they actually had my windshield in stock, couldn't believe it. They were friendly and professional on the phone, email confirmation came immediately. Another email reminder the day of the appointment, it was between noon and 4. That might be a bummer for folks but I work at home so the large time window was no problem. Then Josh called 20 minutes before arrival. He was super friendly and did a fantastic job in 45 minutes. One of those places I hope I don't have to use again but if I have to I will go back to them. I gave them a B on price, mostly because windshields are just plain expensive. But the mobile service and having it in stock were important, so I didn't shop for better prices.

GREAT

Went very well.  Prompt courteous response to phoned request for estimate.  Price for the side window seemed high.  They said those were often more expensive.  One the other hand, price for windshield seemed a bargain.  They came to my place of work, and were punctual.  Work was done quickly, with no fuss.  Quality of work was excellent.  I was quite satisfied.

Very prompt and professional service done at my work place. I didn't compare prices so I don't know what any other place would charge but it was pricey.

I called for service and the communication was clear and informative. THey were able to come out the same day and make the repairs. I rate the windshield repair as excellant quality, professional behavior but prices seemed high and the quote given over the phone did not match what the serviceman had for charges. He did adjust the price some but I should have printed out the quote I received. I would say they could improve on their communication. The service on the chip repair was adequate but not as good as I have had in the past. I am not sure it was the method or the execution. The service was professional in terms of interaction. Each service rep explained what they would do before starting and then explained the warranty and details or issues to watch for very well after they were done. They both left the vehicles clean and cleaned up their work area well. I will use these guys again.

I had a very good experience. He was professional and friendly. They did a good job. They came to my house to do the work.

Price quote for glass from this company was over $500. I got the same piece of glass from a junkyard for around $70 and paid $80 for installation with Safelite. Quality of installation was poor. Fit is not good around rear door. The seal does not leak water but wind noise is increased. This particular piece of glass contains the radio antenna but they simply cut wire the antenna wire and did not reconnect it. I had to solder it myself later. There was zero broken glass in the car when I arrived (the original window never shattered) but I found pieces of glass in the car for weeks after the installation.

It was excellent.

Elite did an excellent job when they said they were going to do it and they were done when they said they would be done.

Excellent service performed at my residence.

Got quote online. Great price. Work done as advertised, no hassle.

I went in to their garage to have several windshield chips repaired. They told me how long I would have to wait, and how much the repair would be. I didn't have to wait any longer than they said and the work was done professionally and on time.

The manager arranged with me to have his technician come to our house between noon and 5:00 to replace the window on the same day I called. The technician called while he was in route around 4:00. He was very knowledgeable, efficient and personable. He completed the job in about 30 minutes, cleaning up all the broken glass he could inside the door. He obviously knew what he was doing and I am completely satisfied with the work.

Safelite replaced the windshield at my home. I wasn't there so I could not review the work when it was first completed. Functionally the windshield did not leak, but the job was cosmetically very poorly done and the rubber seal did not fully fill the gap between the windshield and the windshield ''opening.'' It looked so awful that we took it back to the shop itself and showed the manager. He said that we shouldn't expect it to look like the original windshield, but he agreed to fill the gap with adhesive. The job looked very slightly better once finished, but we were not fully satisfied. Also the installer left a black rubbery smudge (sealant I assume) on the window control panel on the driver's door. The next winter the windshield cracked from a rock impact, and we had Elite Auto Glass do the next replacement. Their work was *significantly* better, so I'm confident that Safelite could truly have done a better job than they did. (See that review for more information.)