IMS Heating & Air Inc

"We had provided your estimate based on the fact that we had installed the heating system and already knew your duct layout. When we arrived at your home to install the air conditioner, our tech performed a field evaluation. He recommended having a retaining wall installed post-installation, or rescheduling the project to have a concrete pad installed due to the fact that your grade could separate from your house over time. The tech also made a recommendation to add an indoor air quality package for an additional cost while he was on site. The estimate we provided was the price we were charging you for the installation. There were no additional charges. The retaining wall and concrete pad were merely a recommendation. We have installed many of the air conditioners in your neighborhood, and we have installed thousands of air conditioners in new construction homes with many different grades. We want to make sure our customers understand all options so they can make a decision that best suits each individual’s needs. The $523.20 down payment was refunded to you the same day you canceled your installation."

"Thank you for you the great compliment!"

"Thanks for your beaming review. We're happy that you're staying cool in your house. It's amazing what a comfortable home can feel like with a new properly installed AC."

"Thank you for your feedback. We strive to make every customer experience with IMS the best experience that customer has had with a contractor."

"You can ask your AC, there isn't anything better than a professional tune-up. Most ACs are pretty shy so don't expect an answer just continued work cooling your house to the perfect temp. We're happy your AC tune-up was a great experience."

"You'll make us blush with those great comments. We appreciate that you noticed. We have spent the last 16+ years making our customer's experience priority #1. Which means choosing the best people, equipment, and customers. Thank you for being a great customer!"

"Thank you for your honest feedback. We have some of the best technicians in the HVAC business. We believe the difference in a smile and great attitude can go a long way in making our customer's experience the best it can be."

"That's great, thank you for your feedback!"

"We are sorry that your customer experience was not the one we are looking to provide. Like all professional companies, our technicians always show upfront pricing and get our customers authorization before proceeding with the fix of the unit. Specifically, the price of $280 includes the removal, installation, and testing of the new capacitor. This item can be a tricky item to replace if this process is not followed there is a possibility of damaging the circuit board or even frying the brains of the unit. We hope we can change your mind about your execellent customer service on your next service call."

"Thank you for your kind words and attention to the detail we take to keep your house clean. We know it is an extra step for shoe booties and sweeping up after a job is complete but we believe that these small differences is what makes our customer experience the best in the business."

"Thank you for letting us serve you and show you what great customer experiences look like. We pride ourselves in being the best in the business of customer experience."