Creative Plumbing & Heating

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I was quoted a price and charged double. When questioned about it, the owner told me it was because there were two guys thus the double rate. The work performed was okay and done in a reasonably timely manner. Due to the doubling of the charges, I would never use this company again.

As above, we called, they came out the same day and fixed the problem. They performed a system maintenance cleaning the next day. Price was reasonable and they were very friendly.

The last trip was just for a fall checkup on the furnace. They were on time, actually early, did a good job and even showed me what I could do to keep parts of the furnace running better without calling them out..

If this company truly believed in its 100% customer satisfaction policy, it would have received a higher grade from me. They are courteous and punctual and appear to be professional. But they are terribly expensive and unyielding.
In my opinion $749 (which was a discount price, by the way!) was too much to spend for something I did not need at this time with two other working pumps in my crawl space. I did not expect a 100% refund, but I was not happy with the meager amount I did receive and felt it should have been more. Then I had to call three or four times before the refund came (three weeks later).
I only wanted someone to and quot;shop vacand quot; the small amount of water that was standing in my crawl space and instead I ended up spending a small fortune and the water was never removed.
They are too expensive and when they owe you money--even if it is $30 such as in my boyfriend's case--they try to get out of it and make it really difficult.
I became ill over this situation, and now I am stuck with $600 that I didn't need to spend.
The bottom line is this... they did not stand behind their 100% customer satisfaction guarantee!

I appreciated the customer service. Many companies in this town say they will show up at a certain time, then don't care and don't show up for 2 days. Creative Plumbing returned my call within 5 minutes, were courteous, and had great customer service. Very professional.

Great

Very professional.

Keegan was very polite and professional. I would use him and creative plumbing and heating again.