Still Water Renovations LLC
About us
Still Water Renovations welcomes you to call on us with all of your home updates and repairs. We specialize in bathrooms remodels, Flooring Installations and Painting for both Interior and Exterior. We pride ourselves in the quality of our custom work. We work very closely with our customers from start to finish to make sure every detail is delivered when finalizing the work performed. We have been in the industry since 2005 with 16 years of experience. Choosing our company will prove itself in the details. We do not cut corners and provide a lasting product backed with a service warranty for all of our work. We offer a 10 percent labor discount to our Military service members as we are also retired military with over 20 years in service.
Business highlights
Services we offer
Bathroom remodels Painting Drywall Flooring Framing
Amenities
Emergency Services
Yes
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 13% |
"To respond to the customers complaint. During completion of the bathroom shower tiles the pre-purchased glass door did not have adequate amount of room for the original purchased door. We told the customer the door would not fit as it was and we needed to order another door to complete the install. They were upset that the door did not fit and (member name removed) the customers husband started to get disgruntled with the fact that the smaller door cost slightly more than the larger door. We have no control over the manufacture costs on items. They agreed to exchange the doors and once the door came in we would pick the door up for them and install the new one the same day if we had time. It took longer than expected for the door to be delivered to the store it was purchased through. We were attempting to come up with an agreed time to install the door, with (member name removed) working early we were told we could not work past 7pm. Going back and forth for a few days, finally we were able to get to the customers home early [Member Information Removed] enough as to not disturb his sleep. While drilling through the glass two of the tiles cracked. (member name removed) mother (name removed) was home but but was not our customer so we could not move forward without the customers consent to remove and replace the tiles. Later that day (member name removed) messaged us showing broken tiles. That is when we gave her an explanation of the delicacy of the tiles being glass and stated we were more than willing to help her with replacing the tiles. She stated we have no idea what were doing based off of something another tile company had told her. We explained to her that we would replace the tiles and install the door for an hourly rate. She obviously did not like that idea and had her mother file a complaint. Her complaint stated that they gave us an F rating and that she would not like us to do any further work for them. Again we reached out to them trying to resolve the issue at hand without response. So once again we are open to discussion in the resolution of this matter and more than anything would like to continue working with (member name removed) to rectify the broken tiles. However with them thinking we are unable to install the materials correctly, not so sure on how willing they will be to resolve this matter."
"Thank you so much for the review! it was great working with you guys! we hope you enjoy your new bathroom!"
"Thank you for your review [Member Name Removed]! it was so great working with you, you made us feel like part of the family! We hope you enjoy your new bathrooms as much as we do!"
"Thank you so much for your review! So glad we could help you out before the damage got any worse! It was great working with you."
"It was great working with you! Hope you enjoy your new bathroom!!"
"thank you so much for the review! cant wait to remodel your kitchen!"
"Thank you for the review! it was great working with you."
"Thanks for the review. We really enjoyed working with you!"
"Thanks for the review [Member Name Removed]! your bathroom is one of our favorites!"
Licensing
State Contractor License Requirements
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