SPA BROKERS

After emailing the store manager( VP in the company) a nasty email. He said "sorry for your inconveniences" and offered my a $200 in-store credit which I have to drive 70 miles round trip to redeem on their over priced chemical. They have multiple clerks hanging around in the store not doing anything in an empty store(and that is just one store) but they can't hire a service tech to answer the service line, to prevent customers getting more upset with the service before they ever talk to a service tech. I will never use the services of this store again. I will find someone else to honor the manufactures warranty.

The free standing stove that I bought from Spa Brokers years ago works off propane and every few years I need to get the thermocouple replaced. This year the local heating company worked on it for hours and couldn't fix it so I thought I'd see what Spa Brokers could do. I called for a service call and Adrian came out to take care of my stove's problem. He arrived exactly at the appointment time, took of his shoes, layed down a big drop cloth and went to work. He completed the work within a very reasonable time frame and fixed a few little problems I didn't even know about, such as needing a new gasket. New embers were replaced, the logs were stacked correctly, the glass was cleaned, and it looks and heats like a new stove. The cost for the thermocouple was drastically less than what I had been paying locally. From now on Spa Brokers will be the only service providers I will use.

The sales person was extremely professional and personable.  He not only placed the order, but took his time in explaining how to maintain my spa.
The installer, Jose, was compotent and friendly.  He opened the drain area so I could clean the spa while he attached the lifters for the cover.
I am very happy with my new spa cover.

I had scheduled an appointment and given a description of what was happening.  From this description, the company decided to send 2 workers and they arrived on schedule.  Without both of them there it would not have been possible to have the work  performed on site and completed that day.  All materials and mess were cleaned up and everything put back in exactly the same spot.  Everybody was extremely helpful, efficient, and friendly.

They are very responsive. They don't try to charge us for a service call every time we have a question. We use them quite often.

Prompt, professional. Was very careful to keep the floors clean.

We have had two visits, during which, basic maintenance has been performed , filters changed and so on. Workers have been prompt and pleasant. We'll keep using this service.

THE ACTUAL SUPPLY OF FIREPLACE UNIT WAS 100%, THE ASSOCIATED CABINET HAD CONFUSION AND REQUIRED MULTIPLE ORDERS. THIS WAS APPARENTLY DUE TO CHANGES MADE BY THE MANUFACTURER AND NOT PROPERLY COMMUNICATED TO THE RETAILER.