About us
Do you have glass damage? For windshield repair and replacement in the Aurora area, turn to Safelite AutoGlass. Those in central Aurora or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 4313 S Buckley Rd, Safelite AutoGlass Aurora repairs chips and cracks fast. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Get the reliability of the Safelite Advantageā¢ today.
Business highlights
78 years of experience
Services we offer
Auto Glass Installation and Repair,Vehicle Glass Repair & Replacement,Windshield Chip Repair,Windshield Crack Repair,Windshield Repair,Windshield Wiper Replacement,Same-Day Service,Insurance Paperwork & Processing
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 2
Assorted photos uploaded by Safelite AutoGlass
Reviews
5.020 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 100% | ||
| 0% | ||
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Filter reviews by service
Showing 1-20 of 20 reviews
Sharon D.
Feb 2017
Auto Glass
Service was timely and professional. Will definitely use this business again!
Peter B.
Jan 2017
Auto Glass
A is for awesome.
Joseph K.
Jan 2017
Auto Glass
Perfectly accordingly according to what was anticipated from pre- service agreement,
Alfred S.
Sep 2016
Auto Glass
None of the chips were sufficient to warrant fixing.
Barbara L.
Jul 2016
Auto Glass
unknown
Peter B.
May 2016
Auto Glass
unknown
Joseph K.
Apr 2016
Auto Glass, Auto Service
.
DOREEN S.
Apr 2016
Auto Glass
unknown
Ramone C.
Apr 2016
Auto Glass
unknown
Raymond R.
Dec 2015
Auto Glass
unknown
Marjorie R.
Dec 2015
Auto Glass
unknown
Vicki N.
Dec 2015
Auto Glass
unknown
Janice K.
Dec 2015
Auto Glass
unknown
Lorna P.
Dec 2015
Auto Glass
unknown
Nancy S.
Dec 2015
Auto Glass
unknown
Debra R.
Dec 2015
Auto Glass
unknown
Nancy T.
Dec 2015
Auto Glass
unknown
Charles K.
Nov 2015
Auto Glass
unknown
John R.
Nov 2015
Auto Glass
unknown
Catherine E.
Sep 2014
Auto Glass
they would not do the replacement becouse there might be rust! they sent me a way with out doing any of the job!
JENNIFER U.
Sep 2013
Auto Glass
I liked their online process for initiating service, but I think that is what led to the confusion around the ordering process. I entered the year, make and model of my vehicle and it came up with a few choices. Some of the choices offered weren't even valid, so when they tried to schedule service with a particular color windshield, it showed as backordered (it is in fact no longer manufactured).
Also, it offered the "night vision" option, which I initially clicked, went forward, saw that it made the order $2,500 (!) and then I went back and corrected my order.
When I got the call to schedule service, we went over those options again (no to night vision, yes to bronze tint), the rep contacted my insurance for me, and she told me that the Aurora location would call me to set a date. The first date we set had to be rescheduled, as they let me know the night before that they didn't have the bronze glass.
When I called again, the next rep checked and told me that the bronze glass is no longer manufactured, but didn't I need the night vision? NO, I don't need the night vision, thanks, I guess I will go with the green glass. I called back again to change the date, and to their credit, the Safelite location was able to get a tech scheduled to come out to my home on Saturday, July 6.
When the tech came out, he was full of excuses, it was pretty clear he didn't want to be working on the holiday weekend. The very first thing he told me is that he didn't bring a seal and the work might need to be postponed until he had a seal. Next he told me that whoever did the work last should have soldered the frame, not secured it with rivets, and there might be rust in there. And if there was rust in there he couldn't do the job, it would have to be done by a body shop. We were like, "Huh? Well, here's the keys, we're going inside." Five minutes later the doorbell rings and he tells us there's too much rust and only a body shop can do the work. He hadn't actually removed the frame or anything.
Long story long, I called my body shop on Monday and explained the situation. They put me through to their auto glass sub, who I ended up getting to do the work. That tech (NOT a Safelite tech), Peter, told me that all Lexus vehicles have replacement frames riveted on. And that the LX 470 and Toyota Landcruisers are notorious for having some rust under the frames but he encounters that all the time and is able to do the job regardless. When he did the work, he told my husband that my vehicle had barely any rust under the window frame, about what he would expect for a two year old vehicle, not a seven year old vehicle.
In summary, I think Safelite's handling of the insurance claim piece is good, their ordering/schedulding process has potential albeit some handoff issues, but they hire some inexperienced techs and then it all falls down.
Also, it offered the "night vision" option, which I initially clicked, went forward, saw that it made the order $2,500 (!) and then I went back and corrected my order.
When I got the call to schedule service, we went over those options again (no to night vision, yes to bronze tint), the rep contacted my insurance for me, and she told me that the Aurora location would call me to set a date. The first date we set had to be rescheduled, as they let me know the night before that they didn't have the bronze glass.
When I called again, the next rep checked and told me that the bronze glass is no longer manufactured, but didn't I need the night vision? NO, I don't need the night vision, thanks, I guess I will go with the green glass. I called back again to change the date, and to their credit, the Safelite location was able to get a tech scheduled to come out to my home on Saturday, July 6.
When the tech came out, he was full of excuses, it was pretty clear he didn't want to be working on the holiday weekend. The very first thing he told me is that he didn't bring a seal and the work might need to be postponed until he had a seal. Next he told me that whoever did the work last should have soldered the frame, not secured it with rivets, and there might be rust in there. And if there was rust in there he couldn't do the job, it would have to be done by a body shop. We were like, "Huh? Well, here's the keys, we're going inside." Five minutes later the doorbell rings and he tells us there's too much rust and only a body shop can do the work. He hadn't actually removed the frame or anything.
Long story long, I called my body shop on Monday and explained the situation. They put me through to their auto glass sub, who I ended up getting to do the work. That tech (NOT a Safelite tech), Peter, told me that all Lexus vehicles have replacement frames riveted on. And that the LX 470 and Toyota Landcruisers are notorious for having some rust under the frames but he encounters that all the time and is able to do the job regardless. When he did the work, he told my husband that my vehicle had barely any rust under the window frame, about what he would expect for a two year old vehicle, not a seven year old vehicle.
In summary, I think Safelite's handling of the insurance claim piece is good, their ordering/schedulding process has potential albeit some handoff issues, but they hire some inexperienced techs and then it all falls down.
Jason E.
Jul 2013
Auto Glass
unknown
Todd D.
Dec 2011
Auto Glass
I received an estimate and made an appointment both online. I received a call to verify the appointment the next day. The guys at the shop were very courteous and professional. The windshield was installed in about 90 minutes, just as they said it would be. They did a great job and I am very satisfied with the results. I would highly recommend this shop to anyone needing auto glass repair.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Safelite AutoGlass is currently rated 5.0 overall out of 5.
Safelite AutoGlass accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, Safelite AutoGlass does not offer free project estimates.
No, Safelite AutoGlass does not offer eco-friendly accreditations.
No, Safelite AutoGlass does not offer a senior discount.
No, Safelite AutoGlass does not offer emergency services.
No, Safelite AutoGlass does not offer warranties.
Safelite AutoGlass offers the following services: Auto Glass Installation and Repair,Vehicle Glass Repair & Replacement,Windshield Chip Repair,Windshield Crack Repair,Windshield Repair,Windshield Wiper Replacement,Same-Day Service,Insurance Paperwork & Processing