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Pet Palace

Veterinarians, Animal Grooming,

About us

At Pet Palace, we pride ourselves on great customer service. We have been serving the Aurora and surrounding metro area for 20 years. Our knowledgeable staff uses their experience to help you with most of your pet needs. Your pet’s nutrition is very important to us, which is why we specialize in natural pet foods. We carry 32 brands of natural pet foods. We want your pet to stay healthy and happy. We supply all of your pets needs, including: 32 of Natural Pet Foods - Treats, Toys, Beds, Collars - Dog & Cat Adoption - Allergy Testing - $10 Dog Washing - Fish & Supplies - Small Animals - Reptiles Call or come in, we would love to have you as a customer!

Services we offer

Pet Palace

Accepted Payment Methods

  • PayPal
  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.47 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
0%
3
0%
2
0%
1
14%

Filter reviews by service

Showing 1-7 of 7 reviews
Anna N.
Mar 2013
5.0
Veterinarians
Yes, I recommend this pro
He is excellent and really cares about my animals!  He's proven himself over and over. 

Mary B.
Jul 2012
5.0
Veterinarians
Yes, I recommend this pro
$123
I am new in town and was told I should treat my dogs for heart worm. (something we didn't have a problem with in the area where I came from). So they told me I could come right in. They were very friendly and efficient and took care of everything in a short time.

JACKIE F.
Mar 2010
1.0
Veterinarians
$165
When I dropped off my cairn terrier, Rascal, at the rear entrance to the facility, the large room was extremely cluttered and dirty. I should have followed my instincts and left, but I didn't. When I went to pick up Rascal, someone had shaved and chopped his fur all around the eyes and he had a front tooth missing that the vet, Dr. Phil Haas, told me "fell out in his hand". When we arrived home and Rascal was let outside, he then refused to come back into the house and has exhibited this behavior on several occasions since then. He also started urinating in the house, which he has never done before. This is a dog who is groomed and brushed on a daily basis and whose teeth are brushed 2-3 times a week, so someone would have noticed if he had a front tooth that was ready to "fall out". I don't know what happened to him while in the care of Pet Palace Vet Clinic, but somehow he was so traumatized that he is exhibiting a type of behavior that is totally out of character for this little dog, who is usually nothing but happy. He also had a horrible hacking cough for several days after he arrived home which they said was the tube down his throat. I have always had dogs and had their teeth cleaned and never once had this type of reaction. Please do not take your dog to this vet clinic because you don't have any idea how they are treating the animals while in their care.
Response from Pet Palace
"I have a small practice situated in the rear of Pet Palace Pet Store. Due to the set up of my practice in relation to the pet store, my drop off area is to the rear of the store. Therefore, early morning surgeries must be dropped off in my work area which is the hub of my practice. This includes my desk, cages for my surgery and recovery area, my surgery and treatment area. So, it can be a very busy area but it is clean. When I did "Rascals" vaccinations on March 1, 2010, the member said she would like to set up a dental for Rascal. I told her his teeth weren't very bad but we could schedule his dental for March 10, 2010. A proper canine dental unfortunately does require general anesthesia as most dogs will not let anyone do a thorough dental cleaning while being awake. As I do will all my and even spays and neuters, I will usually check and clean ears if needed, trim nails at no cost to owners, brush out mats and tangles on long haired dogs and cats, and sometimes, if necessary, I will scoop a small area under the medial canthus of both eyes if this area has a small mat from tears streaming under the eyes. This can cause mild to severe conjunctivitis of eyes of many of these dogs. I have been a vet for 40 years and get very few complaints for doing this service. I performed the dental myself and during the cleaning of his teeth I found 1 of his front teeth to be loosening from mild dental disease. It did not fall out of his mouth but it was loose enough that it did need to be extracted. By pulling the tooth it will save the other teeth next to it for some time. They will eventually need to be extracted in future dentals however. It is good that she cleans her dogs teeth several times per week but as all dogs age some teeth will become infected and it is good to remove them as needed. It will save other teeth and result in less pain. I know that her dog was probably not exhibiting any pain but that does not mean that is was not present to a mild degree - and by removing that one tooth it will help his mouth tremendously. As far as the dog behaving differently when he got home I have no real answer. An animal or person for that matter, that undergoes anesthesia, may have an unintended adverse reaction to the anesthesia. His anesthesia was veryi short, his recovery was uneventful as well as we could see. He was a good dog to work with and we did not have any problems getting him out of his cage and inducing hes general anesthesia. His cleaning was rather routine, other than having to pull the one loose tooth. I checked his ears, trimmed his nails, trimmed a small swath of hair just under his eyes and he was done. he awoke from anesthesia without any problems. Some dogs will get a mild cough from the enotracheal tube placed in their trachea and she was given directions how to resolve this when she called. If the cough becomes worse, I sometimes will need to dispense antibiotics and or cough suppressants for a few days and will only charge for the medications needed. I am glad to be able to give my side to Angie's List clients. I performed the same service to her little dog that I have been doing successfully for the past 40 years of being a vet. I try to keep my costs as low as possible so the average person can keep his/her pet as healthy as possible. Philip N. Haas, DVM/Owner"

C L.
Jul 2007
5.0
Veterinarians
Yes, I recommend this pro
$90
I have 3 dogs and 3 cats and I like that they give you a multiple pet discount. You don't even have to bring all your pets in at once to get it. I've used them for years and I think that the staff is very nice. The business has been independently owned and operated for 14 years and the veterinarian there really makes sure that you are taking good care of your pet.

AMANDA C.
Nov 2005
5.0
Veterinarians
Yes, I recommend this pro
$65
They were a very nice and friendly staff. They helped you and made you feel comfortable while being there and the dog was happy to and not too scared. You could tell they liked working with the animals.

PUDY S.
Nov 2005
5.0
Veterinarians
Yes, I recommend this pro
$500
Dr. Phil and his staff are very loving, caring and thorough everytime we have brought our animals in for care. Dr. Phil took our cat home over two busy three day weekends to take care of her. Dr. Phil offers a very fair cost for care. He is more concerned about the animals well being than the cost of care. We LOVE this vet Clinic and the staff.

Homeowner
Nov 2005
5.0
Veterinarians
Yes, I recommend this pro
$65
THE STAFF IS FRIENDLY, HELPFUL, AND CONCERNED. THEY DO A GREAT JOB ON MAKING YOU FEEL COMFORTABLE. DR. PHILIP HAAS LOVES ANIMALS AND YOU CAN TELL WITH THE GOOD WORK HE DOES. THE CLINIC IS VERY CLEAN.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Pet Palace is currently rated 4.4 overall out of 5.

Monday: 10:00 AM - 7:00 PM Tuesday: 10:00 AM - 7:00 PM Wednesday: 10:00 AM - 7:00 PM Thursday: 10:00 AM - 7:00 PM Friday: 10:00 AM - 7:00 PM Saturday: 10:00 AM - 6:00 PM Sunday: 11:00 AM - 6:00 PM

Pet Palace accepts the following forms of payment: PayPal, American Express, Check, Visa, Discover, MasterCard

No, Pet Palace does not offer free project estimates.

No, Pet Palace does not offer eco-friendly accreditations.

No, Pet Palace does not offer a senior discount.

No, Pet Palace does not offer emergency services.

No, Pet Palace does not offer warranties.

Pet Palace offers the following services: Pet Palace