JAM ROOFING

My first contact with these folks was through another roofer - my wife and I live in a 60's Mid-Century home with a spray foam, and after 3 years of ownership (and subsequent leaks from hail damage) I decided to find a qualified roofer to complete some repairs. I received a quick call back from Tom at Jam Roofing...I explained that we had decided to contact our insurance company to see if they would cover a claim. Tom asked to stop by and take a look, regardless of whether we were going to pursue a full blown roof job - he was willing to take some photos and give us his opinion. As 2 other roofers quoted a fee to look at our roof, I appreciated Toms "good customer service" approach. It was Toms professional opinion that the roof was badly damaged. Fast forward to our insurance inspector - our insurance company responded that hail damage was minimal and sent us a check for $1900 to cover some cosmetic damage. I am not very familiar with the type of spray roof on our home, but it did not take a rocket scientist to see that it was damaged (and to see the leaks in our ceiling). After a discussion with Tom, he suggested that I ask for a re-inspection with an adjuster who is specifically familiar with this type of roof - and he would arrange to meet the adjuster at our home. About 4 days later, our insurance company contacted us with the news that they would total our roof and provide a very fair settlement payment. 48 hours after that I had money in hand and contacted Tom to let him know that he earned our business. We signed a contract to upgrade from our current Elastomeric spray roof to a more durable rubber roof. At the same time we chose to install an additional evaporative cooler on the roof, and Tom provided a reference for a heating/cooling company that he's coordinated work with in the past (will post about these great folks in another review). We paid a % of the total up front for material cost and in about 2 weeks we were contacted to set a start date. At the exact time I was told, up pulls a roll-off dumpster, and shortly after a bunch of trucks with material and our work crew. Over the course of the tear-off and installation, the crew worked diligently, professionally and respected our home - leaving the job site clean and clear of any debris. Weather created some small delays in completion, but as soon as the sun was shining again, the crew was on the job. Throughout the process, Tom would check in with us and review the work. He also personally completed the final bits of fit and finish. So, here is where the rubber (roof) meets the road...this was a big, expensive job and I am so satisfied with the service, communication and quality that I want to shout it from the rooftop (pun intended). Seriously, how often have you dealt with folks that call you back quickly (every time), do exactly what they say and do it in the exact time they promise to do it? That is Jam Roofing. The quality of the work, details, fit and finish are evident - we got a super high quality roof that I am confident will provide many years of protection and comfort...and we got the help we needed in facilitating an insurance claim that was favorable. Highly, highly recommended - if you need a roof repair, new roof or anything roof related - look no further. Call Jam Roofing and ask for Tom. You can thank me later!