Discount Window Focus

Estie was fantastic. She was responsive and obviously knew her business. She did not waste my time and energy with a bunch of up-sell when she knew that I knew just what I wanted, and she honored my Angie's List member discount.. Estie measured accurately, the blinds were made quickly, and the installer was personable and professional. Everything went quickly, cheaply, and professionally. I would highly recommend.

Great Service

Wonderfully. The owner, Estie, is a gem. She knows her products and she is exceptional every stage of the process--the "listening" to her customer's needs and expectation, the selection, the installation, and final product. When an added channel to improve the "darkening effect" did not work in my upstairs room, Estie, reordered the shades and even refunded the difference in cost. Her installer was likewise excellent. I would most highly recommend Discount Window Focus.

Problems with length. Got replacement but it was the same length instead of shorter, so the installer ended up modifying it with a hot glue gun.

Excellent and fast

The entire process with Estie, the manager, was extremely wonderful and pleasant. She was able to get me exactly what I wanted at a very decent price. However, the problem I encountered came when the blinds were installed. The installer, Tom, was supposed to call my mother to let her know when he was on his way so that she could meet him at my house, as I was at work. I had spoke to him about this the week prior, and had given him my mother's cell phone number, but instead, he called me at work, and when I asked him if he contacted my mother yet, he said he didn't know he was supposed to. Then, when he came to install the blinds, he did some damage to a towel rod in my bathroom. He spoke to my mother about it, and although I came home before the installation process was complete, and I am the homeowner, he did not once mention the damage to me. I noticed the damage the following day, and contacted the manager about it. It took almost a week before they got back to me about this damage. He also took my credit card information for the final payment before leaving the day of installation, and I received an email from the manager about a week later stating I still needed to pay. I let her know that I had already given Tom my credit card number, and was very concerned that he had not passed this on to her, after almost a week of having it. She had to contact him for that, and then the payment finally went through. In this same email, I reminded her of the damage he had done to the towel rod, and she said that she would have him contact me. He had told her that he would repair it, but when I spoke with him this last Saturday (keep in mind that the installation had been done more than two weeks ago) he was very rude and condescending, insisting that he should not have to fix something that was "already broken". I let him know, that although it was not properly installed the first time, it was wobbly at best, before he came for the installation, it was now hanging out of the wall that now needed to be patched up and repainted, instead of simply tightening the rod into the bar. The way he spoke to me was absolutely unnecessary. I then hung up immediately and called Estie, who was very concerned about how he talked to me and insisted that he would not come and make any repairs, rather I should hire someone to fix it and send her the bill. This is exactly the remedy I would have hoped for originally, instead of being spoke to the way he did. I told her that if I ever do have work done again by them, that I would wait however long it was necessary to ensure that Tom NEVER comes to do work again. I would absolutely recommend this company, but I would NOT recommend Tom as your installer. Hopefully his is not with this company much longer and no one else will have to put up with his insolent and condescending attitude.

Estie was absolutely wonderful to work with. She explain all the different options and pros/cons for each and made it easy to make a final choice. There was an issue with our Angie's list coupon, but she honored it and we were really appreciative. We're super happy with the results, particularly the option we purchased for our bedroom.

All went well. The new shutters reflect so much more light in each room and awesome from outside. The old shutters had turned color from the sun.We were very pleased with service and cost.

They were very good.

It was a pleasure to work with Estie and Discount Window Focus. She is very flexible with appointment times and I found her knowledge and expertise to be exceptional as she helped me decide on the best window coverings for my living room and guest rooms. The consultation was free of charge and she even came to the house twice as my wife and I changed our minds on what we wanted after the first visit. Both visits were during my free time (after 5PM), and despite the evening hours Estie spent a lot of time discussing options and making sure we got what we wanted. Her installer, Dino, is also easy to work with and very professional. He had all of our new blinds installed in no time, and he even took care of disposing the old ones. You will love doing business with Discount Window Focus! Great window coverings at a great price!

unknown

unknown

all good - had some trouble connecting at first but it all worked out

It was very good. I would definitely recommend them. They were very nice. The installer did a great job.

I liked the work that they did. I would recommend them.

They did the work over a period of a couple of months. It went very well. The installation was excellent! One of the windows was supposed to wood, but it turned out vinyl. This didn’t alter my satisfaction with the end result. It turned out just fine. They took special consideration for me. They made sure to install my son’s blinds first because those were most important. I’d recommend her. I plan to hire her again.

Made and installed 4 faux wood window blinds .  Went smoothly.

Excellent service and final product!

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Ordered remote control blinds and installed the blinds.

I will not use this provider again for the following reasons:
1.  Had difficulty setting a time to come out
2.  Samples were not up to date, i.e. I would pick one and she would look only to find out it was discontinued
3.  Wanted payment before work was done
4.  Had to call her to find out why I hadn't received a phone call for installation one day shy of a month wait

Very positive experience.  Would definitely call her again for any additional window coverings that we will need in this house or the next.

Great service excellent product very professional very expensive  The discounted price 60 for 200 was a come= on. The product very overpriced but I had no choice because I had already paid the 60 dollars. I am however very happy with the products.  The owner was very nice and accommodating.

We really appreciated the personal service & free installation associated with this deal for window treatments.  Unfortunately, all the measurements (or how the manufacturer translated them) were inaccurate for the window treatments we ordered.  We were present for the measuring, so we're not sure what went awry.  Either way, when the installer came to install the treatments he, of course, could not . . . yet.  They are on reorder, and so the process has definitely taken much longer than expected.  Hopefully, the error will  be corrected and they can be installed.

Overall, they did a good job.  The part that I was disappointed by was their limited selection of sliding glass door coverings they had available.  This wasn't made clear in the Angie's List Big Deal posting.