ARS / Rescue Rooter Colorado

Overall the work went great. There were a couple of minor issues but they stood behind the work and made it 100 percent right. The office was highly professional and helpful. The plumber was highly competent.

Charged $496 for 1 pound of freon. Tech told me that the freon was not covered under warranty, when it actually was. Total ripoff

They did a lousy job. It took almost 3 years for them to come out and fix things.I would not hire them again.

Faucet installation

Our first experience with ARS was a few months ago when we called them to our home to change the shower spout and handle in our shower. They quoted us $1200. We knew it was over priced but because of a time constraint, had them do the work anyway. The plumber said he would "give us a deal". He did the work for $700. He was here for 3 hours. He destroyed our wall and left the pipes leaking... there were no prior leak. It took 3 plumbers and me becoming very angry before this simple job was completed. I know it was simple because the 3rd plumber ripped everything out that first 2 plumbers has done and redid everything, fixed and done correctly in about 45 minutes. As a new homeowner, it is time to put air conditioning into my 1100 sq ft house. I went through home depot, not knowing they were contracted with ARS. The rep from ARS was just here and quoted me 8000 to 16000, but up to 22000. Are you serious?? My furnace already in place is 2 years old and my house is completely set up for ac installation. Their low ball quote was 1000 dollars higher than the national average. ARS are crooks... and to top it all off... the rep they sent out to my home for the quote, tried to walk in with NO mask and or boots. I had to request he mask himself before coming into my home. Were in the middle of a pandemic... are you kidding me?? I will NEVER utilize this company and I recommend no one else does either.

It was reasonable price.They were very professional.Nice and clean.They are available on weekend and emergency service.

Technician was pleasant. Rate was far too high and not as advertised. I declined and he dropped the rate. The rate was still too high compared to other vendors. Do not like their price tactics, do not use them!

Bob from ARS was very personable and informative. I was satisfied with the price and the job very well done. The entire system kept my house uniformly warm during the winter and now is keeping my house uniformly cool. I am more than satisfied with entire process and system. I would recommend to a friend.

Was fixed at roughly 6 times the advertised price.

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Whole experience was a nightmare. The technician kept pointing out other problems with the toilet and the bill kept going up. The next day, I found out that all the problems he had mentioned and charged me for fixing had not been fixed. I called and asked for another technician to be sent. That evening, I got a call that HE was on his way. I told them that I did not want him back and had requested someone else. We had to reschedule for the next evening and I was given the name of the technician who would come. Again, same thing happened .. the original technician was on his way. I got very upset at that point and the operator, instead of apologizing, got an attitude. I demanded to speak to a supervisor but no one was there. The next day, I got a call from the supervisor who apologized and sent a field supervisor to come fix it. Meanwhile, the restoration crew who needed to proceed with wall repairs was delayed by a week and my house remained in shambles for much longer than necessary. I did not get any discount for all the trouble they caused and was actually charged for a weak valve that the original technician was supposed to have changed in the expensive package I paid for and he led me to believe was part of. One would think, after all this nightmare and these ridiculous delays, they would have thrown that in for free. Oh and one more thing: they were going to charge me $250 to replace another leaky valve but I decided, thank goodness, to wait on that expense. I found out from another plumber that it just needed to be tightened.

I was told job would take one to two days. This job required some concrete sawing and jack hammering. First day, Tuesday, they showed up over an hour late, after 11:00 am, proceeded to tape up some plastic to help protect the house from dust before plumber showed up. They did wrap the hot water tank and pressure tank but neglected to protect the boiler adjacent to their work area in spite of what they told my contractor. They left at 5:30, with little of the actual work done.

Second day, Wednesday, they worked from 10ish to 7:30 and were still not finished.

That second day, I woke up without any heat in my house. When they showed up, I complained about the heat issue and they called that in. There was dirt piled up against the side and around to the front of the boiler. Later in the day a HVAC man showed up and said there was a gas leak and that I needed a new part and would not have heat until it was replaced. Also it was not related to the work ARS was doing immediately adjacent. Funny, I thought, since the unit had been inspected in August and was reported to be in good working order. HVAC guy said he would be back first thing next morning, Thanksgiving, to replace the part - he didn't come back until Fri, so no heat for another day. Friday he replaced the part and left saying the boiler was up and running. It wasn't. I only had heat, and excessive heat at that, in one zone. Monday a different HVAC guy came out, it wasn't working when he left either. First guy came back on Tuesday and said two of the zone valves were bad and would be replaced for more $$$. Finally both HVAC guys showed up Wednesday, replaced the two zone valves, bled the lines that was not done after the baseboard heat registers were removed. After all that the boiler is working, but at an additional $500 to me.

Back to the plumbing, they worked on Friday and again on Monday to finish the original job. During this entire process ARS insisted no permit or inspection was required and none was performed. Several weeks later when the electrical inspector was here, he noted lack of, and need for, inspection for the plumbing. ARS representative still insisted no inspection was required. I had to go to building department and was issued a permit and inspection scheduled. ARS very reluctantly sent the lead plumber for the for the job to the inspection, or lack thereof. All the lines ad to be exposed, so concrete had to be reopened. There were leaks that had to be repaired. It took three trips, over three days, by the inspector to finally get a pass on the plumbing inspection, holding up progress on the job for five additional days.

We had a burst water pipe that needed quick repair, so that we could turn the water back on ASAP. We discovered it late on Friday evening and found ARS Rescue Rooter on Google. We called them up and they sent out Freddie and David first thing Saturday morning. Freddie was very professional and helpful; he found the issue, quoted a reasonable price and got to work. My house unfortunately has old school galvanized water pipes so the job was anything but easy. They ran into some unforeseen issues, but regardless of the difficulty (including a city power outage smack in the middle of the job - 1.5 hours) they busted their humps to get all the issues fixed before they left. We really appreciated their effort and stick-to-it-ivness.The next day we unfortunately discovered that all of the faucets had really weak water flow. It turns out a bunch of sediment / corrosion debris from inside the very old galvanized pipes had come loose during the repairs and blocked up the faucets. Later on Sunday, Joseph was sent out to fix the faucets and he did just that in short order and got them flowing again. Later that night when we went to take a shower we figured out that while the cold water was the flowing the hot water in the shower wasn't; so we had to call ARS up again. Wish we hadn't missed that the first go-round, but nonetheless, ARS sent out Reigan on Monday to take care of this tricky shower sediment clog. This one was way more tricky than the faucets, but Reigan pulled some Macgyver techniques out and got the shower back in action. Both of the follow up visits were free of charge and now we are all set!It wasn't easy, but I suppose it never is with older houses. We really appreciate the work and would recommend them again! Thanks to Freddie, David, Joseph and Reigan for a complicated job well done!

They are very responsive. They come out right away if we have an emergency. They found a crack in the heat exchanger, so we had to replace the furnace. They showed me the faulty heat exchanger and there was definitely a crack in that. I think they are very expensive. When they set up an appointment they give you a window of a couple of hours, generally they come at the end of the window but if there are any issues they give you a call to give you a status. Generally their technicians are backed up with multiple calls throughout the day. They are very knowledgeable about what they are doing and they walk you through and show you the readings on the sensors and explain everything. They show me exactly what is wrong and why it is not functioning. They tell me what I can fix myself and what they would recommend doing because of the cost. They don’t try to take advantage of you.

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Overall it was not a good experience. We had a very expensive, high-end water heater that broke. They sent their top plumbers, apparently he was one of their top plumbers who didn't know the machine and he didn't bother looking at the side of the machine to see the manual so it took him all day to install it and then he broke it and they charged me for all of that time that he took to install it. Then, when we wanted our money back, it took three months to get it back. In the meantime, they brought over another plumber who was amazing and he did a wonderful job and he ended up having to fix other things. At the end of the day, they replaced the new water heater that they broke. The other one that they replaced it with was actually of a lesser value but I asked them what's the difference and they would not give me the difference. That part really bugged me.

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i have used these guys for a few years and while their reliability has always been mediocre, their technicians are pretty good. This experience has made me a detractor.

i had an appointment for 12 pm - 2:00 on a Wednesday. At about 9:50, a woman called to say that they had a lot of emergencies and they couldn't come until sometime between 2:00 and 8:00 pm. I noted for her that every time in the past that I've had an appointment, they have called to tell me that they had a lot of emergencies and we're going to be late. She said they would come between 2:00 and 6:00. 

At about 3:30, I called for an update. The woman I spoke with tried to verify that I needed a shower drain routed. I said no, I needed two faucets and a toilet handle fixed. She checked with dispatch and told me I was next on the list and someone would be there around 5:00. 

The technician showed up at about 5:20. I had to ask him to wear shoe covers, which I thought was sop with this company. He also said he was there to clean out the shower drain. I corrected that assumption, showed him the items that needed to be repaired at which point he advised me that he had no parts with him. He said would write up an estimate and come back. He said leaky faucets usually needed new cartridges. He did no diagnostics at all. After sitting in his truck for another 20 minutes, he came back and said it took so long because the people in the office couldn't figure out what to charge me. Then he gave me a quote for over $700. To fix a broken toilet handle and two leaks. Seriously?  I let him know I had the Home Service Plan with ARS which should give me a discount on parts and labor. After three more calls back to the office, he still could not get me a price with the discount because no one knew what the HSP discount was. 

He he left me with an estimate for about $600. After quoting me $175 to replace a broken toilet handle, I repaired it myself for about $5.  Another plumber I called let me know that my Delta faucet probably has a lifetime warranty. Delta is sending a replacement part at no charge. 

This is was a fiasco of the highest order. 

gave an estimate to fix two leaky faucets and a toilet handle