WestWind Appliance Service

First, I had a brief call with Westwind to discuss timing. During that call I made it clear more than once that if the workman showed up outside of the window of time they gave, as the previous workmen had, I wouldn't be there. They assured me that they would be on time. Several days later, they called to ask some routine questions and casually mentioned they would be showing up outside of what we agreed. I explained that wasn't okay, to sort it out, and call me back. They never called back. On the day of service, a Westwind repairman, Bill, showed up as scheduled. He looked at our dryer vent and said it was too long. I asked for him to perform a diagnostic on the dryer to make sure it wasn't the dryer that was faulty. His response was that I should do it that myself. I explained that I was told not to touch any of the vents or disconnect them when Home Depot installed the washer and dryer because it would void the warranty. He said he wouldn't tell anyone, that it would take a long time, so I should do it myself. I said I wasn't willing to risk that and asked him again to do the diagnostic. Bill complained the whole time. He huffed and puffed, he whined and whimpered, he sighed a lot, and he repeatedly said he was sick. If he was too sick to do work, that's fine, but he shouldn't have gone to work that day. He also mentioned being too sick to work every time I asked him to actually perform a task. Bill kept on saying the process would take a really long time and he'd have to come back some other time to perform the full diagnostic and all he could do now was measure the temperature, which I said was fine. Again, he hemmed and hawed and said he needed to get the thermometer from his truck. And again, I said that was fine and I'd like him to test the dryer in whatever capacity he could to make sure it was working. He was outside for a while doing god knows what, came back in and said he was too sick to do it and left. On his way out he said he would have Westwind call me to reschedule. They didn't, of course. I left a message over the weekend. And again, no one called me back. This is like every other experience we've had with Home Depot's outsourced services - they are incompetent and unprofessional, who likely have little actual customer base - just an ongoing contract with a big box retailer that constantly feeds them unsuspecting customers. I wasted a significant portion of my day to sit around listening to a whining, unprofessional repairman complain about doing his job, which he ultimately never did. I would avoid using Westwind since, in our experience, they appear to be incapable of performing basic jobs.

I found them online and I think I have used them before. L & G was really top rated, but they were just totally terrible. Other than the fact that Westwind Appliance Service was able to offer the service that they offered, they were on time, the guy was extremely knowledgeable, and he fixed the problem in about 2 minutes that the previous company couldn't even begin to fix. I don't know the price yet because there is another part coming in because we are doing something else with it.