PLUMB PROS INC

I called Plumb pro on March 10, 2025 because my furnace was not working properly. It kept coming on and off coming on going off and cold air was coming out of the furnace vents they sent over a technician by the name of Gabriel, who looked at my furnace hooked up some little gadgets to it told me that my motor needed to be replaced and he told me that my control board also needed to be replaced. He quoted me $2800. My furnace is only eight years old. I told him no way that was too much money the next day I had another company come Armondo heating and plumbing went downstairs hooked up his little gadgets to the control board and the motor everything was fine. There was nothing wrong with it. He replaced the flame sensor for $50 and Presto my furnace worked everything worked properly. He even stayed an extra 45 minutes to make sure my furnace was up and running and it was for $50 part. I called the company. The receptionist answered the phone. I asked who the owner was. She refused to give me his name at first until I called her out on it and she told me his name was Phil and put me on hold. She came back to the phone said would you like to talk to him and I said I would I explained the situation right away he said will refund your $74 you paid us and they did right away I say do not use this company. They are not honest and I say shame on you, Phil for not having an honest company. I’m very dishonest technicians.

He just told me to turn it off really tight, and I did that even before it was fixed. It ended up getting worse. They were also very expensive. They also were not supposed to wear shoes, which they did wear protectors, but when I went upstairs there was a shoe print on my white carpet.

The work involved replacing two outdoor faucets and adding basement cutoff valves so that if they failed in the future I would not need to cutoff water to the entire house. The work was done quickly and professionally. The price, however, was more than twice the price (high end of the range) that a Google search indicated for Denver. Checked with my brother in law who is a plumber in another state and he said I paid way too much for what was done.

I originally Googled for a plumber and found Plumb Pros that way.  I called them initially for some work on a house I was selling.  I was happy with the service and called them for a second service on the house I was selling.  After moving in to a new house, we found several small leaks and other plumbing issues.  One of the leaks had caused some ceiling damage so I called right away on Sunday afternoon to see if anyone was available to come that day.  Phil, the owner, took my call and immediately checked to see if someone was available.  We couldn't get anyone that day but someone would be at our house first thing the next morning. 

The next day David and Alfredo were at our house just after 8 AM.  These are the same two that performed the services on our last house.  We liked that it was the same guys.  It was great already being familiar with them.  My husband showed them all the work that needed to be done and before anything was done, they provided a detailed quote.  We were having a tankless water heater installed so the bill was quite high but that's what it costs. 

The guys were professional and courteous throughout the day.  They kept me up to date on their progress.  They let me know when they were doing something that would effect water usage and when they needed to turn things on and off.  Unfortunately, installing a tankless water heater is a long process and the guys were here for about 14 hours.  It didn't bother us but we felt bad that the day was so long for them.  However, it didn't bother them at all.  They never showed even a hint of slowing down or being upset that they were here so late.  They said this is the job and sometimes it takes time.  I was impressed with their positive attitude all day.  I could tell they had pride for the work they do and for providing good customer service.  Towards the end of the project, two more plumbers, one being the owner, showed up to help finish the job and they were very concerned for the inconvenience to us but we were fine. 

They finished the job just before midnight.  They cleaned the area completely.  No mess.  No water.  They showed me all the work that had been done and provided me with a full detailed invoice.  The one thing I wish they would have done that they didn't is to tell us at the beginning about how long the project would take.  We didn't mind that it took so long but it would have helped plan the day and evening with my kids had I known ahead of time what to expect but that was a very small criticism.  We will use Plumb Pros again.  I feel like they're our personal plumbers. 

They checked out everything before starting and tarped stairs to basement to limit the mess and finished an all day job in 4 hours.

On time, wore booties, polite, met my dogs, gave intro, told me what they were going to do - and did it.

So So. Jack said the "pigtail" from old disposal was too short so left disposal unhooked. Dave now used same cord and completed the hook up - cord actually too long. No copy of invoice. Jack worked fast - no wasted time. Also sprayer hose was wrapped around pipes - had to untangle.

Service furnace, replaced two yard faucets, installed kitchen faucet and removed an instant hot water spigot, checked for leaks on washer drain, installed emergency shut off for kitchen sink, installed tankless water heater and removed two existing water heaters, opened ceiling where water leak was showing.

I called the day before and got a great receptionist who answered the phone.  I explained what we needed and was quoted $29 for the service call, $99 for a secondary drain clean, and I believe $149 for a main drain clean.  Since I had just had my main cleared out a week before by another provider, I expected the cost to be the lower of the two.  We scheduled an appointment for the next day between 8:30 and 9:30 in the morning.
The next day I received a call around 8:20 saying that a repairman had been dispatched and would be here in the next hour.  An hour went by and no repairman.  An hour and 15 minutes later we received another call saying he was stuck in traffic.  I understand traffic during rush hour can be a nightmare, but I wouldn't expect the delay to be that long especially since we aren't incredibly far from the main office.  An hour past our appointment window the man finally showed up.  I showed him what we had, explained the problem and he explained they are a flat fee company and he would get his book and show us what we would pay.  Again, I expected the cost to be close to what was quoted.  Unfortunately my husband signed the "ok" before I had a chance to see it and we ended up paying around $280 for a secondary drain clean.  WAY over what I could've paid the previous provider for.  I found the company through KLOVE and expected great service and reasonable pricing.  What I got was professional, great service and outrageous pricing.  I doubt we'll use them again.

Called in to office, person was friendly and sympathetic to my plight.
Made appointment to suit me.
Plumber showed up on time and was able to complete work.Cleaned up work area when finished.
Explained everything he did to me and my wife.
A very pleasant experience .

Plumb Pros looked at my unit, then recommended a new furnace and wrote a bid for about $5,000.  They also suggested I get a new air conditioner, etc, etc.
Then, I called Cooper Heating and Cooling for a second bid.  They fixed the furnace in about 20 minutes for $400 and now it runs like a charm.
Here's the kicker: The part that Cooper replaced to make my furnace run properly?  It was an incorrect ignition part that Plumb Pros installed last year.

technician was interrupted on the telephone many times during the visit, forgot aspects of the cleaning, recommended work to do but refused to prioritize nor itemize what was needed. Office was called to discuss, I was promised a call back - never came. I emailed, they refused to accept any responsibility.

I have been a loyal customer two years and they have answered the same day I called but I'm not going to give them my business anymore because I feel totally ripped off.