Kevin's Kwality Appliance

When I called Kevin, he first recommended a few things I could try on my own to fix the fridge.  When that didn't work, he was able to come out the next day.  After about an hour, he determined that one of lego-looking-things o the control panel was not working. Kevin did the research and found where I could order the part and have it shipped overnight!  He came back two days later, installed the part, and it appeared the fridge started up again. But it didn't work. I texted Kevin back to say the fridge had still not cooled down. He was back early the next morning,  After about an hour, he found the real problem - ice had collected on the fan and frozen it up. He felt awfully bad for the original misdiagnosis. Explained that we could get a full refund by returning the part.  He didn't charge us for his return trip, and he didn't charge us for the time he spend researching sources for the part.   I could tell the misdiagnosis had been weighing on his mind because later that evening, he texted some advice about how to prevent the ice build up in the future, although it turns out this model is prone to this problem. I told Kevin we'd see him again in a year or two.  He did a great job, and charged a fair price.