HEAT EXCHANGE SYSTEMS LTD

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I usually use them for annual service. They always do a great job and i will continue to use them in the future.

I am very pleased and satisfied with the job they performed for me. They were very clean, respectful and punctual. When they said they would be here, they were and when they said they will be gone by a certain time they were. It took about two days to complete.

They were very prompt and did very good work.

Hot and cold. The company's lead for this kind of work, Art Esquibel, and was knowledgeable and friendly, but not very responsive. He was late for the initial appointment. He promised an estimate later that morning, but it didn't come for two days (and only after a couple of calls). Once I accepted the estimate, it took him several more days to call back to schedule the work. The work itself seemed to be done well, but the workers left a big mess in the basement. They had to chip out some concrete and simply left all of the concrete on the basement floor where it landed.

The company called to tell me the representative was on his way. He installed the thermostat in short order, showed me how to work it and everything works fine.

WE HIRED HEAT EXCHANGE THROUGH THE HOME DEPOT. THE JOB WAS SUPPOSED TO TAKE A MAXIMUM OF 2 DAYS. THEY WERE ALSO SUPPOSED TO ARRANGE FOR A REBATE FROM TRANE. THE JOB TOOK 3 MONTHS TO FINISH BECAUSE THEY NEVER RETURNED PHONE CALLS AND THEY NEVER CAME BACK. I HAD TO ARRANGE FOR INSPECTIONS, AND THERE WERE THREE INSPECTIONS BEFORE THE JOB WAS COMPLETED BECAUSE THE INSPECTOR KEPT FINDING THINGS WRONG. WE NEVER GOT OUR TRANE REBATE. AFTER TALKING TO OTHER A/C PROFESSIONALS ABOUT THE JOB, AND HAVING MORE QUOTES, WE FOUND OUT THAT THEY INSTALLED THE WRONG COIL FOR THE A/C AND WE ARE ONLY GETTING ABOUT 75% PERFORMANCE ON IT. THE INSTALLATION WAS MESSY AND UNPROFESSIONAL. OVERALL THIS WAS A HORRIBLE EXPERIENCE.

Edit:
It's 6 years later and I am still furious with these people. Their rebuttal is full of un-truths. There were no "Tenants", I was living there with my wife and room-mate. The rottweiler they were scared of was confined in a dog run.  He was a She. She never got out of her dog run while the contractors were there. If the contractors had to do extra wiring, it is their own fault for not calling. I worked 4 miles from home and told them I would come home to entertain the dog if necessary. The Trane rebate was promised by Home Depot, so I suppose I should address that with them. I did attempt to contact the contractor, they never returned my calls... maybe because they knew they had messed up and didn't want to have to pay their supposed 100% money back guarantee.

The first contractor's comments regarding the work of the secondary contractor only goes to prove that Heat Exchange Systems has a poor attitude towards their clients. I hope they're out of business by now.

Technician was on time, polite, and took the time to explain everything he did. He suggested and completed an additional modification to increase humidity.

We have used Heat Exchange for the past 10 years. Their service is the best. As soon as I called for service regarding my air conditioner not working, they sent a tech. right out that very same day. He soon found the problem and replaced a fuse on our compressor. They are the best and I wouldn't go with any other furnace/AC repair shop.

THEY ARE VERY TIMELY AND HAVE PERFORMED THEIR WORK VERY WELL AS WE HAVE NOT HAD TO HAVE ANY MAJOR WORK DONE TO EITHER OUR AIR CONDITIONING OR FURNACE.

THE STAFF AT HEAT EXCHANGE ARE AWESOME! THEY ARE PROFESSIONAL, CUSTOMER SERVICE DRIVEN AND DON'T TRY TO SELL YOU SOMETHING YOU DON'T NEED. THE SERVICE TECHNICIANS ARE ON TIME, NEAT, AND ALWAYS TAKE THE TIME TO EXPLAIN THE PROBLEM AND THE CORRECTIVE ACTION. I HAVE REFERRED MANY FRIENDS TO THEM AND EVERYONE HAS BEEN EXTREMELY PLEASED WITH THEIR WORK.

I FOUND THE TECHNICIAN TO BE KNOWLEDGEABLE AND HELPFUL. HE EXPLAINED WHAT HE WAS DOING FOR EACH STEP. HE EXPLAINED HOW THE SYSTEM WORKS AND WHAT COULD BE CAUSING THE PROBLEMS. HE WAS ONLY CALLED TO EXPLORE THE LEAK BUT WENT ON TO THOROUGHLY CHECK THE SYSTEM AND CORRECTED PROBLEMS THAT I HADN'T REALLY KNOW THAT I HAD.

SALES PERSON SUPPLIED DETAILED CALCULATION ON REQUIREMENTS FOR UNIT SIZE. TIMING OF INSTALL WAS COMPLETED PER CONTRACT, REPAIR TO THERMOSTATS REQUIRED MULTIPLE ATTEMPTS BUT WAS CORRECTED TO SATISFACTION.

WE HAVE USED HEAT EXCHANGE ON OUR PREVIOUS HOME AND WERE VERY SATISFIED WITH BOTH PRICE AND WORKMANSHIP. WE HAD SEVERAL QUOTES AND HEAT EXCHANGE HAD THE BEST PRICE ON SIMILAR AND EXACT PRODUCT MATCHES FROM OTHER VENDORS. WE WOULD USE HEAT EXCHANGE AGAIN AS THEY HAVE PROVEN KNOWLEDGEABLE AND QUALITY OF WORK WAS EXCELLENT.