Don Thompson Concrete

VERY POOR MANAGEMENT and unorganized - On 6/20/13, we received a good faith quote to repair our front porch (two actually). Refused to schedule; continued making excuses; asked several times in last 4 months to schedule. We have been trying to schedule since our good faith estimate of 6/20/2013 for a porch to be replaced and Don Thompson Concrete flat out refuses to come out and do the job. Communications spanning over 4 month time frame and Don Thompson Concrete continued to reschedule and make excuses. When we asked on 10/7/2013 to PLEASE SCHEDULE the date, Don Thompson Concrete arbitrarily stated "We are canceling the contract!" WITHOUT CAUSE and promptly hung up on us! Fulfill your obligation or explain why you won't. What legitimate business does that? We believe due to the recent flooding that occurred, there is an immediate benefit and chosen opportunity to gain some business from a the disastrous flooding situation via insurance claims and feel Don Thompson Concrete is compromising their business ethics and morals by kicking prior customers like us to the curb who have been patiently waiting since JUNE 2013 to get our patio fixed with the good faith estimate we ?agreed? to PRIOR to the flood. We will find a business we believe has a foundation of integrity with common courtesy to follow through with a good faith estimate and not leave us hanging out to dry for a four month period. It is now October 8, 2013 and when we asked for a ?firm date?, the owner stated verbatim "We are canceling the contract!" without cause and then had the audacity to hang up on us. Yes, they hung up without explaining why they are cancelling. Now we are in a bind because of their inability to schedule and come out and to the work we agreed upon on June 20, 2013. The owner is difficult to work with. We did file a complaint with the Better Business Bureau as well. This is not professional behavior and customer shouldn?t be hung up on while talking over the phone. Very unprofessional & UNACCEPTABLE in our opinions!

VERY POOR MANAGEMENT and unorganized - On 6/20/13, we received a good faith quote to repair our front porch (two actually). Refused to schedule; continued making excuses; asked several times in last 4 months to schedule. We have been trying to schedule since our good faith estimate of 6/20/2013 for a porch to be replaced and Don Thompson Concrete flat out refuses to come out and do the job. Communications spanning over 4 month time frame and Don Thompson Concrete continued to reschedule and make excuses. When we asked on 10/7/2013 to PLEASE SCHEDULE the date, Don Thompson Concrete arbitrarily stated "We are canceling the contract!" WITHOUT CAUSE and promptly hung up on us! What legitimate business does that? We believe due to the recent flooding that occurred in the good state of Colorado, there is an immediate benefit and chosen opportunity to gain some business from the disastrous flooding situation via insurance claims and feel Don Thompson Concrete is compromising their business ethics and morals by kicking prior customers like us to the curb who have been patiently waiting since JUNE 2013 to get our patio fixed with the good faith estimate we ?agreed? to PRIOR to the flood. We will find a business we believe has a foundation of integrity with common courtesy to follow through with a good faith estimate and not leave us hanging out to dry for a four month period. It is now October 8, 2013 and when we asked for a ?firm date?, the owner stated verbatim "We are canceling the contract!" without cause and then had the audacity to hang up on us. Yes, they hung up without explaining why they are cancelling. Now we are in a bind because of their inability to schedule and come out and to the work we agreed upon on June 20, 2013. The owner is difficult to work with. We did file a complaint with the Better Business Bureau as well. This is not professional behavior and customer should NEVER be hung up on while talking over the phone. Very unprofessional &UNACCEPTABLE in our opinions!