DENVER FLOOR DESIGNS

THIS COMPANY RIPPED ME OFF. THEY SOLD ME ON A 'BRAND NAME' OF FLOORING, WHICH I PICKED BECAUSE I RECOGNIZED THE NAME AS A QUALITY PRODUCT. WHEN THEY DELIVERED THE FLOORING, I NOTICED THAT THE NAME ON THE PACKAGING DID NOT MATCH THE BRAND NAME. THE OWNER ASSURED ME THAT THE PRODUCT WAS THE SAME, BUT HAD BEEN RE-NAMED BY THE MANUFACTURER. THE HARDWOOD THEY DELIVERED WAS THE WRONG COLOR. WHEN I CALLED TO COMPLAIN THEY SAID IT WAS RIGHT, IT JUST LOOKED DIFFERENT IN MY HOME LIGHTING. I HAD TO BRING IN A SAMPLE TO THE STORE AND SHOW THEM THAT IT WAS DIFFERENT FROM THE ORDER SHEET TO MAKE THEM FIX THE MISTAKE. AT THIS POINT, THE INSTALLER REALIZED THERE WASN'T ENOUGH MATERIALS TO FINISH THE JOB. MY FLOOR WAS COVERED 3/4THS OF THE WAY. I HAVE NO IDEA HOW THE ESTIMATE COULD BE THAT FAR OFF, SINCE THEY DID IT THEMSELVES. FINALLY, WHEN THE COMPLETION WOOD DID ARRIVE, IT WAS THE NAME BRAND I HAD ORDERED, BUT IT DIDN'T MATCH THE REST OF THE FLOOR. TOTAL BAIT AND SWITCH.