CNC Glass Works
About us
Additional e-mail - [email protected]. Additional fax - (303) 940-7970.
Business highlights
Services we offer
Closet doors, glass shelving, glass shower door or enclosure installation, glass shower door or enclosure repair, insulated glass, mirrors - install, repair & re-silver screens, replace, shower doors, table tops, vinyl windows, window tinting & windows.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 17% |
I too went with them because they were highly rated on Angie's list. It took 14 days versus the 10 they promises to get the glass in to install. There office clerk seemed put out when she called to arrange the install because I did not return her call quick enough and she was leaving for the day. I left work early to meet the installer and then they said they cut the tirm to short and had to go back to the shop to cut new pieces. Then an hour or so later they said the door would not fit - it was cut to big and it would take another week or two to get a new one cut. Then they called again to arrange the install, I left work early and they had been working for about an 1 1/2 before they told me the hingled slots were cut too large and too high. I could not believe it and just want my new redesigned master bathroom done and working. It is obvious they are going to an out of state vendor to improve their margins at the cost of the customer. Made me pay a 60% deposit (my bad and do not ever do) 1/3 down is enough, but make sure you get a signed quote, contractual agreement.
"To [member name removed], Again, our sincerest apologies for our shortcomings on this shower enclosure. We've had a 5-star customer service rating for the last 18 years in business, and always do our absolute best to uphold this award, however, unfortunately in the construction/remodel business there are occasional mistakes made. Custom European shower enclosures are a very delicate and intricate glass system, with very little tolerances. Although we do literally 1000's of them per year, we are subject to making mistakes just as in any other business or trade. I initially made a mistake on this measure, and the enclosure could'nt be installed the first time around. Then when we received the new piece, our supplier had made a mistake, and gave us strike two. We're a small company that takes pride in each and every job we do, and all of us, from office personnel to owner to installers, feel horrible when something like this happens. Unfortunately as humans we all make mistakes, and we are very eager to do whatever it takes to rectify this situation and make [member name removed] happy. We would'nt have the customer ratings and been in business for 18 years if we didn't care about our customers. Please visit our many testimonials of happy customers we have, including many on Home Advisor. Also, I would like to clarify some fore-mentioned allegations. Our typical protocol is 10 business days from measure to install, which was met for [member name removed], the total invoice was less than $1500, which I would gladly invite Ms. Shreiner to compare others to. And lastly, we do require a contractual "sign-off" verification that states all of the above,just to be sure we're all on the same page, before placing the order. We ask all of our customers for a 50% deposit upon placing the order, which is standard with most businesses upon placing any custom order. Once again [member name removed], I sincerely apologize for the inconvenience we've caused you, and hope that we can make you happy, as we've been able to with 1000's of our 100% satisfied customers. Respectfully, Chris Leos, owner"
"Thank you for your feedback member. It was a pleasure working with you and we hope to do business again soon."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.