Arvada Appliance

Arvada Appliance on Ralston Rd in Arvada CO is the most well-informed and professional appliance vendor that we have dealt with in over 40 years of living in this community. Locally owned and operated for 25 years, the in-store personnel listened to our needs and directed us to the refrigerator that most qualified. The delivery staff were friendly, careful, efficient and knowledgeable. And the delivery was made the next day after our order was placed.

They called me and asked me about the review. I explained it to them. They helped me figure out what parts I needed to order and they gave me a discount for the frustration I have with the other company. They went above and beyond.

We are embarking on a kitchen remodel and replacing all of our very old appliances.  Since we have not shopped for major appliances in many years, Anita was very helpful in telling us about the features and functions in new appliances. She spent a lot of time with us on Friday listening to what we needed and wanted in a refrigerator, stove, oven, dishwasher, and microwave.  I was very picky about the aesthetics of the appliances (the look of door handles, the color of the stainless, the look of the water and ice dispenser, the face of the microwave, etc).  Anita listened and, if she didn't have a piece in the showroom that met my particular taste, then she went to the internet and found the appliance with the features and styling that suited me.
In our particular situation, the new kitchen design will change the wall where the stove will go into a half wall, which will not allow for a double oven (which I have had for many years).   Anita suggested that I might want to think about a convection microwave that would serve two purposes (a microwave and a 2nd oven for baking and warming).
After she felt that she knew what our needs were and what we were looking for in use and aesthetics, Anita offered to spend time over the evening to research products and put together a few "packages" for us to choose from.  The next day she called us to come back and we reviewed the 3 packages she prepare for us, complete with color printouts of the appliances and their specifications. The prices Arvada Appliance gave us on the appliances was excellent for the quality appliances we selected.  It was comparable to Home Depot and Lowes, and a little lower.  We chose the KitchenAid package, and will receive another $500 in rebates offered by that manufacturer.
Our remodel contractor will install the appliances, so we have no comment on installation by Arvada Appliance, but they will be delivering the appliances at no additional charge.  Delivery will be in 2 weeks, so we cannot comment on that at this time, but will update our review once delivery is complete.

At first I was very pleased with the service.  Arvada Appliance offered an attractive price (a bit below Home Depot) and was able to get the gas range and microwave in stock quickly.  As for installation, they use a contractor named Brian, who they recommended highly.  Brian came out to the house to see if there would be any issues, and identified only one: an outlet needed to be installed in the cabinet above the microwave (which he said a licensed electrician needed to do).  He said his charge would be $300 unless there were unforeseen issues.  We prepaid for the range, microwave, and installation.
After the electrician put in the outlet, Brian came back and said he could not put in the new range because of two issues: the granite countertop left too narrow an opening, and the gas line was in the wrong place.  So Brian left, and I hired a contractor who shaved down the granite and moved the gas line, which required disconnecting the old range.  After a couple of days without a range, Brian came back and said the wood below the granite needed to be shaved down, which he could not do because he didn't have the right tools.  I offered for him to use a sander and he said it would take an hour or more and he would have to charge an extra $100-$150. I complained to the Arvada store and they told me the best they could do was cover $20 of the extra charge.  I complained that Brian should have spotted the gas line issue when he first came out, and they said he only knew about installing the microwave, not the range (don't they communicate with eachother?). 
We told Brian to forget it, we would hire our own contractor, and he left. Our contractor just told us that the floor outlet for the oven is 220 volt, not 110 (the range requires 110).  Another issue not spotted by Brian, the first, second, or third time he came out.  So we may have to hire the electrician again, who charges an $80 trip charge on top of the work.  Not real happy with Arvada Appliance!

My dryer stopped working, and I called Arvada Appliance to come check it out.  They came the same day, and were punctual and professional. He explained everything he had done, and cleaned the vent and hose as a courtesy. Everyone I spoke to with the company was very friendly, polite and professional.

The man who came out was very hard of hearing and I don't think he could understand what I was needing done.  He was very nice, but said that he could not duplicate the malfunction. He charged me $58 just to take the temperature in the refrigerator and freezer. I don't think I will use them again.

We were able to make an appointment for someone to come out within two days, and he promptly completed the job. We were very satisfied.

Called to schedule the appointment. Scheduler was very professional and friendly. No estimate was given, but we didn't ask either. We were told the tech, Glen, would come the next day between 9am-12pm. Glen was prompt and professional and took the time to explain the problem and show us the worn part. Part was replaced during the scheduled appointment. Dryer working fine.

They were able to come out the same day I called and were on time in the window of time I was given. Very professional and quick in the work. Also, vacuumed out all of the lint from inside the dryer.