A Classic Touch Cleaning
About us
Family Owned & Operated.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Residential and Commercial Cleaning.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.749 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 12% | ||
| 2% | ||
| 4% | ||
| 0% |
Showing 1-25 of 49 reviews
Anna S.
Jan 2017
Amazing! Their move-in clean was spectacular, left the home spotless. They clean inside drawers and appliances, every last inch of the house was clean. For bi-weekly cleans, they don't go inside the drawers, but they're just as meticulous with cleaning every nook and cranny of our home!
Sherlene B.
Oct 2016
They did a very through job. The house looked nice and had a pleasant clean smell.
Megan N.
Aug 2016
Their service is wonderful. They always show up on their schedules days. They are definitely trustworthy. They rotate cleaning teams however I havenand acirc;??t encountered issues from any team. They do their own in-house quality control checks to make sure the teams are completing the jobs properly. The cleaning coordinator, Aja, is great to work with and they are very flexible with coordinating schedules.
Vanessa B.
Jan 2016
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Mary S.
Jan 2016
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Melissa D.
Jan 2016
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Carol F.
Jan 2016
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Teddy H.
Dec 2015
I've used this service three times now. The cleaning crew is very nice, but there are little things that just don't get done - the top of the garbage can in the kitchen, the floor mats by the bed don't get vaccuumed, and when I ran my foot over the rug in my living room when they left today, dog hair came up, so they clearly didn't vacuum well if at all. The inside of the microwave wasn't wiped out, etc etc. But the thing that really made me angry was I told them to be careful of my bathtub faucets, which are touchy. They didn't listen, and after they left this morning, I found one of my faucets broken. It was clearly broken too. Now I have to get my handyman out to fix it.i
I've emailed the company. We'll see what they do about it.
I've emailed the company. We'll see what they do about it.
Response from A Classic Touch Cleaning
"Hello [removed member's name], I'm quite shocked to see this review posted. Yes you did have some concerns with the cleaning yesterday and we quickly contacted you and came back out with a supervisor and got everything corrected for you. We do offer a 48 hour guarantee in case you are not completely satisfied with something we do and we did stand by that yesterday and immediately got everything corrected. I did speak with all the ladies who did the cleaning yesterday and it sounds like you were really on them and didn't really let them do there jobs but instead made them feel uncomfortable. The ladies did say you had mentioned the faucet was breaking on the last clean and you wanted them to be careful with them because you were only going to be in that house for 5 months. Knowing the faucet was breaking our ladies were being safe. Being the company we are, we did offer to have someone come out and take a look but you refused as you wanted your handy man to take a look at it.Ok, no problem, Please do let us know what is determined when he does look at it and we can work it out. I believe taking responsibility for a faucet that was clearly broken already is questionable, but I'm sure we can come to terms.I do apologize that you were not happy with our service and we do wish you the best of luck with your future cleaning service. We will go ahead and take you off schedule for future cleans as you are not happy with our work. I'm sorry that we were just not the company that you were looking for as we could not gain your satisfaction. We do take pride in our cleaning, quality and details and it shows with all our other reviews. This is the first negative review our company has had. I thank you for your business and opportunity."
James S.
Nov 2015
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James S.
Nov 2015
Very professional, responsive and easy to work with.
Robin S.
Oct 2015
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Laura E.
Jun 2015
We use a cleaner every 2 weeks or so. We turned them on to our daughter as well. She is going to have a baby so we told her to take them to help her. Once they broke a bathroom glass door but they repaired it. She passes by once in a while to check on the girls. They do follow up. Overall they are excellent. I will use them again in the future.
Grant D.
Dec 2014
The two people who came worked very hard for four hours. My house has never been that clean at the point when they left.
Jena R.
Sep 2014
Overall, the ladies from A Classic Touch Cleaning did a good job cleaning our house. We used them on a biweekly basis for about a year. My only complaints are that we never really new what time of day they would come to clean our house (sometimes it would be in the morning and other times it would be late afternoon) and they didn't move furniture and clean underneath it. Other than that they were very efficient and did a good job cleaning. Anywhere from 2-4 women would come to clean our house at a time and they were usually done within 2 hours. They were also flexible if we needed to change a day they came. We had them do our move out clean and they did a fabulous job! I don't think you can find a better cleaning service for the price- our two bed/three bath condo was cleaning every other week for $65/clean.
Sarah W.
Sep 2014
We have used this service for almost a year now. In the beginning, I thought Aja and her team were very professional and they did a very thorough job cleaning. While we had some minor issues, we were overall very happy with the service. Over the last 6 months or so, we have begun having more and more issues. While we had a very consistent crew in the beginning, lately it seems like a different crew each time and it does not appear that they are getting briefed on our home and our individual requests. Each time I have contacted Aja with an issue, she has been polite and it is usually followed through the first time, but then slips off again. We have had the following issues:
- We have a gas cooktop which admittedly is designed poorly. When water seeps in under the knobs, it can short circuit the igniter on the cooktop and lead to costly repairs. We learned this the hard way and almost had a fire in our kitchen as a result. We asked Aja to let the team know not to use any excess water while cleaning the cooktop. The last time the crew was here, my husband happened to be home working and saw the woman cleaning the cooktop with tons of soapy water everywhere. He tried to get her attention, but she was talking on her cell phone and would not respond to him. He eventually had to move her aside in order to unplug the cooktop and turn off the gas out of concern for safety.Windows were left unlocked almost every week. Twice they have left our backdoor unlocked as well, once having left our dog left outside in 90+ degree heat (we left the house while the team was there and had specifically asked the team to let her back inside before they left). This is a huge safety concern.Guest bedroom/bathroom were not cleaned on several occasions. Discussed with Aja, she was under the impression that those were not going to be included. We agreed that they were, but since they were not used often I would leave a note with the check anytime that I wanted those rooms to be cleaned. This worked for the most part, but the last two times the note was ignored. When I inquired with Aja, she told me that the teams could not honor and acirc;€œspecial requestsand acirc;€? that didnand acirc;€™t come from the office because sometimes clients try to get extra services without paying for them. I was a little offended at the implication that I was trying to cheat them, especially since I have an email chain in which Aja agrees that those rooms are part of our regular cleaning and that they would be cleaned whenever we indicated to the team that it was necessary.Other minor complaints include items broken without any communication to us (accidents happen, but if something is broken it shouldnand acirc;€™t just be put back as if nothing happened and ignored), childproof plug protectors removed from outlets and left on the floors for my toddler to find, and a few times they have arrived late and still been cleaning at 5 and acirc;€“ 6PM when I have two small children to feed, bathe and get to bed. Beds are sometimes sloppily made, and then there is the guessing game of where did our dirty sheets end up this week (always someplace different, but never in the laundry room!).
Ester F.
Jun 2014
I've had several cleaning services, one really good one, but outrageous prices. I was thrilled to find A Classic Touch Cleaning. This is a family run business with sincere people who do a wonderful, professional job without bankrupting you. They clean my house from top to bottom. If I have any special needs, they are very responsive. If I have a scheduling conflict, they have always accommodated me. Most of all, they are nice, cheerful, honest people. I am retiring soon and will take over cleaning myself, and I will miss them. I have recommended them to neighbors, and I would not have any hesitancy to recommend them for any cleaning job.
Brian L.
Dec 2013
When we interviewed Aja for the work, she took notes and assured us that she would be here the first day with her cleaning crew to go over the specifics. She did not show up with the cleaning crew and I had my doubts whether she briefed them on our needs/wants. After the first clean, there were some particulars on which I called her and left a message. She responded in a few days and assured me the work would be performed correctly the next time. After the second (and final clean), the work was still unsatisfactory. I again called her and left a message to which she never responded. Before the next clean I called and cancelled after which I did receive a call (voice mail) from Aja asking what happened. I did not call her back because it was a waste of time to go any further.
Response from A Classic Touch Cleaning
"Hello [member name removed], thank you for your review. We appreciate it. First I wanted I to apologize, I had never received any voice mails after your 2nd cleaning. I had no idea that you were unhappy about anything until we received your cancellation call. Im not sure if there was a miscommunication between us when I was out for the estimate. I do take my notes on every estimate and go over them with the ladies when before giving a price, we also go over all notes the day of cleaning. I don't always do the cleaning with the ladies so that is why we do have the notes. As I explained at the estimate details and quality is the biggest part of our company and this is why we offer our 48 hour guarantee, I also let you know that it would be the same ladies doing the clean each time this way they get familiar with your home and special request. Unfortunately sometimes when there is a lot of request it does take us more then one cleaning to get down how you like things but we do try our best. I am very disappointed I didn't receive your voice mail as I would have responded quickly and made sure everything was corrected. Then we would have been able to show you what we do best! Our company would like to thank you for the opportunity to clean for you twice, also wish you the best of luck in finding the right service for you and your home."
Daniel L.
Nov 2013
A Classic Touch sends a team of three every other week to clean our house. The team members are incredible - so thorough, not just completing the outline that we've requested, but look for details within that outline that they can clean. Their professional standards are the highest of any house cleaner we've had before - and that is over several decades. They are professional in many ways - always prompt, get right to work, keep their interactions with each other friendly but totally on the work they've come to do, are very responsive and friendly to us when we happen to be in the house when they are here, work quickly and efficiently, and leave the house secure when they leave. When we've requested special attention for something they are very responsive. The only thing we needed to clarify early on was the time after which we wanted the team to come, and Aja and her team were completely responsive and made the adjustment we needed immediately. I am a total fan of A Classic Touch!
Kelli W.
Nov 2013
They are very thorough.
Denise L.
Nov 2013
The teams show up when they are scheduled and work hard, cleaning, dusting, vacuuming as well as washing blinds, baseboards, and windowsills. They do a great job and work quickly.
Susan R.
Nov 2013
They don’t give a specific time they come out, just a day. The cleaning job they do is fine. I have them dust, mop, and vacuum with their own supplies. Overall, this has been a good experience.
Adam G.
Nov 2013
They have done a very well so far. I would recommend them. Their pricing is good compared to others and they are willing to do extra work if needed. It is normally the same crew but sometimes there are different workers.
Sean D.
Nov 2013
I highly recommend them. What I like, she is very flexible with pricing and scheduling. She will send out a crew that she monitors. They do high quality work, very thorough and they bring they own supplies. The house looks untouched when they leave. They do little extra touches to make sure the house looks great. They will use their use supplies if you want. The only improvement I would mention is that when she is not monitoring, you can sometimes see a very small difference in the cleaning.
Maria A.
Nov 2013
They have been doing a good job. I like that they are very affordable. Every once and awhile, the crew changes, but most of the time it is consistent. They bring their own supplies. The first time they were out, they did a deep clean. I do wish the cleaning they did was like the first time, but I am paying for the general clean. Other than that, the work has been great.
Stacy R.
Nov 2013
We have been using this company for several months and they do a great job! They come every three weeks and every other visit they will do the base boards, top of the fan, blinds, etc. I've had to remind them a couple of times to vacuum our main closet but now it happens every time.
Setting up service and getting the original price quote was really easy. The price is really good too! I have a certain day they come but not the same time every time. That can be a little challenging for me but it doesn't bother me since they do such a great job.
The cleaning crew is always very respectful of our home and personal items.
I would definitely recommend this company and we will continue to use them for our housecleaning needs.
Setting up service and getting the original price quote was really easy. The price is really good too! I have a certain day they come but not the same time every time. That can be a little challenging for me but it doesn't bother me since they do such a great job.
The cleaning crew is always very respectful of our home and personal items.
I would definitely recommend this company and we will continue to use them for our housecleaning needs.
Licensing
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FAQ
A Classic Touch Cleaning is currently rated 4.7 overall out of 5.
Yes, A Classic Touch Cleaning offers free project estimates.
No, A Classic Touch Cleaning does not offer eco-friendly accreditations.
No, A Classic Touch Cleaning does not offer a senior discount.
Yes, A Classic Touch Cleaning offers emergency services.
No, A Classic Touch Cleaning does not offer warranties.