TLC Home Improvement Inc
About us
Tlc home improvement inc provides services for upgrading home owners home from top to bottom, from inside to outside. There are 69 employees. We provide free estimates. Licensing #299161. We do no sub contracting. We take great pride in our service that we provide for homeowners along with quality work!!!! Additional DBAs - TLC Home Improvement, T L C Home Improvement, TLC Home Improvement Inc, T L C Home Improvement Inc.
Business highlights
Services we offer
Roofing, bath & additions., flooring, kitchen, painting, patio covers
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 7% | ||
| 0% | ||
| 13% | ||
| 0% |
The job was completed on August 20 and I was told the paperwork was submitted on August 24 to Edison to get the solar panels turned on. After they were not, I contacted Edison who said they received no notice from TLC Home Improvement.
In addition, when I inquired about a $2000 credit that was in an advertisement in the Angie's List magazine (for any job over $8000), TLC Home Improvement refused to honor it.
I feel like I'm getting the run around. I paid $20,000 for something I am unable to use until they say I can turn them on.
They sent John out to meet us, he was very knowledgeable and had lots of samples on hand. He took measurement and sat with us and explain what needed to be done in order to switch. He brought exactly what we asked for when we spoke to the office.
I wish it was a little cheaper but it was what we wanted.
John told us that the job would take no more than 4 days, The demolition took about a day. The crew was very respectful and cleaned up after themselves. they replaced any wood that was damaged and laid the tar paper the second day. and the third they laid the tile roofing. they finished a day before expected and everything turn out great. there were no leaks during the rains that came soon after.
i would definitely use John and TLC again.
i WAS ORIGINALLY CONTACTED BY TLC BY TELEPHONE. GIL M . RESPONDED TO DO ESTIMATE OF KITCHEN REMODEL
WHICH WAS THE WORK I HAD PLANNED ON DOING. HE DISCOVERED THE FAULTY FOUNDATION UPON SEEING THAT THE HOUSE WAS BEGINNING TO LEAN. THAT WAS THE FIRST THING I HAD TAKEN CARE OF. AS THE WORK PROGRESSED I SAW THE CALIBER OF WORK AND THE RESPONSIVE AND CARING MANNER OF GIL M. AND GUY B., I EVENTUALLY ADDED THE REST OF THE WORK . I HAVE BEEN MORE THAN HAPPY WITH THE ENTIRE JOB. ALL OF THE WORKERS WERE UNFAILINGLY COURTEOUS AND WILLING TO PLEASE.
THE AMOUNT PAID IS APPROXIMATE, I DIDN'T CHECK MY RECORDS. THEY ARE ALSO VERY HONEST. UPON FINAL
ACCOUNTING, THEY DISCOVERED THAT I HAD OVERPAID AND REFUNDED A CHECK TO ME.
THE LAST DATE OF CONTACT IS TODAY BECAUSE I ADVISED THEM OF A PROBLEM WITH THE OUTSIDE LIGHTS AND
TRUE TO THEIR PROMISE, THEY SENT AN ELECTRICIAN WHO FIXED THE PROBLEM WITHOUT CHARGE. THE JOB WAS
STARTED LATE OCTOBER AND FINISHED LATE DECEMBER.
I PLAN TO USE THIS COMPANY AGAIN SHOULD I NEED MORE WORK ON THE PROPERTY AND RECOMMENDED THEM
WITHOUT RESERVATION.
We set up an estimate which was FREE, the office personnel were very respectful and not pushy at all. I told them what i was looking for and they mentioned that they also provide solar systems. Now I've interested in solar for a while, especially since my daughter and her family is staying with us. Our electricity bill is almost triple what it was before they moved in. I agreed to hear what they had to offer.
Alon came out and sat with us for about 3 hours telling us the many different ways we could do the roof and also to see how big of system we would need. it turns out that the roof was about $3,000 less than all the other estimates we had received. The solar system was not as bad as i thought it would be as far as cost.
The total estimate was $41,000 for both. the roof was $13,000 and the solar system was $28,000 i also would get rebates for the solar and also tax credit from the government. so i said ok lets do it.
i gave them a deposit for the job and within a week Alon and his crew were busy at work. the crew was very respectful to my property and to my family. they always let us know when they would be showing up and leaving.Before they started installing the solar, i looked at the job they did and i have never seen my roof look this good.
When it was time to install the solar (which was a week later) they informed me that it required a series of inspections by the city and the utility company. And that's perfectly ok. I would rather have everything by the book, than have it done half asked.
my overall experience with TLC was a great one. thank you Alon and his crew.
"Thank you for your review… it was our pleasure to fulfill your home improvement needs. We appreciate for giving us the opportunity and looking forward to serve you in the future."
"Dear Member: First we would like to apologize if we caused you any inconvenience. Our company goal is 100% customer satisfaction and we do our best to reach that goal. You purchased our “Big Deal” promotion for $999 roofing repair through Angie’s List. This deal includes 200sq. ft. of shingle replacement for missing or damaged shingles, along with other minor repairs. The coupon does not include specific tile roof work or re-decking. However, we diagnosed and priced the job for your approval prior to initiating further work.. Once you purchased the “Big Deal”, our company contacted you to schedule the project. We set up a FREE appointment with one of our project managers and when he came out to your house, he found that your roof is 850sq. ft. (the coupon refers to 200sq. ft.) tile & paper. In order to repair the roof it is required to replace the whole 850sq. ft. paper and some of the broken tiles. This type of project takes 3-5 days to complete. The project manager estimated the total job at $8,127 with a 25 year warranty. You mentioned that you have an estimate from a different company that is$8,000 less than our $8,127 estimate (as you mentioned in your report). That means they say they will do the work for $127. We did not perform any work on your roof; therefore you are eligible for a full refund from Angie’s List. Dear customer, we would like to add on a personal note, if you are feeling after you read our response that you might have been too harsh on us, please re-consider your posting. Your negative review is affecting our company, our business. After detail investigation from our side we are feeling that you graded us with no reasonable reason, which you have no idea what impact it have on our business. Again, we apologize for any inconvenience we may have caused, but the “Big Deal” description is itemized and is specific for the type of repair we are offering. Feel free to contact us for any further matters or concerns you have. Thank you!"
We found TLC and had them come out to take a look. the rep was very respectful and honest (which was humorous and appreciated). He agreed that our house was trapped in the 70's, So he showed us many different options and materials, it took about 2.5 hours to do this. Mainly because we a very detail oriented and amazingly so was he.
we decided to start the project. with TLC. i would have to say the messiest part was tearing off the old counter. the crew made sure that everything was covered and sealed off, so that the dust stayed in the kitchen and bathroom.
it was surprising how quickly the projects were progressing. while they were waiting to receive the granite, they started sanding the cabinets down and staining them. by the time they installed the granite the floors were done and the cabinets were being sealed.
they actually finished a couple days early then planned. they did warn me that there may be some drawers that will need to be adjusted after the cabinets settled with the new countertops. after a couple days we did notice that some of them needed adjusting. all i did was call TLC and they sent out someone to fix it.
All in All TLC did an Amazing job on our house... Thank you!
Licensing
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