L.A. Master Plumbers

I was referred to this service provider through my home warranty company and told they would contact me. Within an hour or two, they called to confirm the appointment, then again confirmed the day before and then once again when they were on their way to my residence. Two guys showed up right on time, and immediately put on booties over their shoes to protect my floors. One man was obviously training or supervising the other worker, giving him frequent directions and then standing back to watch the work. I really appreciated the way he treated the other worker, showing him respect and never condescending to him in front of a customer. Even with this simple project, the lead man asked a few questions, then explained to me in advance what they were going to do and then they got right down to it. The professional manner in which they handled the project was appreciated, and it instilled confidence and put me at ease. The job was done quickly, and I was able to pay electronically with my debit card. Later that day I received an emailed receipt (my preference) which included a description of all the work that was performed, and digital photos of the leak and repairs. All in all, I was very favorably impressed with this company, and the respectful way they conduct themselves. I will definitely use them again, and have already recommended them to my neighbors.

The service went well. We did discuss some re-piping for the house, but we did not go through with that. We appreciated their feedback, however. We just had them clean and inspect the main drain. The technicians were very honest and did a nice job. They were also very thorough. I would definitely consider using this company again.

They were awesome! They installed a new disposal, and they were very quick and efficient.

They honored it because it was supposed to be during the day, but I called them on a weekend at night and they honored the coupon.

I tried to get an single appointment for an estimate. As soon as I mentioned "Angie's List coupon" towards a bigger job, they gave me a runaround that had my head spinning and my work schedule upside down. After the dispatcher (MYRA) took all my information down and told me she'd call me back with a time, she never called back. I called second time (next day), and spoke with DAVID, who said everyone was out and no one could help me, he took all my information down and said HE'D CALL ME BACK IN 15 MIN. No call. I called again - call me crazy - and they said no one could verify the coupon except the owner - WHAT?!? NEXT DAY, someone called and left a msg saying they'd come by the following morning 10-12. I took time off from work. I received a call AT 12PM (!) saying they would be late 1 hour. I WAITED 4 HOURS! Finally they called again and asked if I'd like service at my home. These people are nuts or they hate Angie's List Customers.

The guys ran into a little trouble when the city installed shut off valve would not entirely turn off my water... makes soldering impossible. They got around the issue in a reasonable amount of time and got the job done really well. They even gave me a cap to plug up the system until I could do the pvc part myself at no cost. They were in and out, everything is working great and I'm very happy.

It turned out very well once we got it. They came out about three weeks after we bought the deal. There were extra charges. I thought they were very fair in their pricing. They did a thorough and clean job. I was not so pleased with the Big Deal. Why did it take three weeks for Angies List to communicate to the plumber, to communicate with me? Their responsiveness was good, but the responsiveness for the Big Deal was not good. They were right on time and they were extremely professional.

Love to give details, but they never showed up to do the work.

This may have been simple bad luck, but it seems like the contractor did not know how to lay out what they could or could not do. Their first worker went beyond his skill set to try and fix things, and likely did more harm than good. Another person from the contractor came out and fixed what the first guy had done wrong, but at the end of the day it was a lot of time and money wasted on my part.

It was satisfactory. They responded in a reasonable time.