L.A. Master Plumbers

I was referred to this service provider through my home warranty company and told they would contact me. Within an hour or two, they called to confirm the appointment, then again confirmed the day before and then once again when they were on their way to my residence. Two guys showed up right on time, and immediately put on booties over their shoes to protect my floors. One man was obviously training or supervising the other worker, giving him frequent directions and then standing back to watch the work. I really appreciated the way he treated the other worker, showing him respect and never condescending to him in front of a customer. Even with this simple project, the lead man asked a few questions, then explained to me in advance what they were going to do and then they got right down to it. The professional manner in which they handled the project was appreciated, and it instilled confidence and put me at ease.

The job was done quickly, and I was able to pay electronically with my debit card. Later that day I received an emailed receipt (my preference) which included a description of all the work that was performed, and digital photos of the leak and repairs. All in all, I was very favorably impressed with this company, and the respectful way they conduct themselves. I will definitely use them again, and have already recommended them to my neighbors.

The service went well. We did discuss some re-piping for the house, but we did not go through with that. We appreciated their feedback, however. We just had them clean and inspect the main drain. The technicians were very honest and did a nice job. They were also very thorough. I would definitely consider using this company again.

They were awesome!  They installed a new disposal, and they were very quick and efficient.

They honored it because it was supposed to be during the day, but I called them on a weekend at night and they honored the coupon.

I tried to get an single appointment for an estimate. As soon as I mentioned "Angie's List coupon" towards a bigger job, they gave me a runaround that had my head spinning and my work schedule upside down. After the dispatcher (MYRA) took all my information down and told me she'd call me back with a time, she never called back. I called second time (next day), and spoke with DAVID, who said everyone was out and no one could help me, he took all my information down and said HE'D CALL ME BACK IN 15 MIN. No call. I called again - call me crazy - and they said no one could verify the coupon except the owner - WHAT?!?
NEXT DAY, someone called and left a msg saying they'd come by the following morning 10-12. I took time off from work. I received a call AT 12PM (!) saying they would be late 1 hour. I WAITED 4 HOURS! Finally they called again and asked if I'd like service at my home. These people are nuts or they hate Angie's List Customers.

The guys ran into a little trouble when the city installed shut off valve would not entirely turn off my water... makes soldering impossible.  They got around the issue in a reasonable amount of time and got the job done really well.  They even gave me a cap to plug up the system until I could do the pvc part myself at no cost.  They were in and out, everything is working great and I'm very happy.

It turned out very well once we got it. They came out about three weeks after we bought the deal. There were extra charges. I thought they were very fair in their pricing. They did a thorough and clean job. I was not so pleased with the Big Deal. Why did it take three weeks for Angies List to communicate to the plumber, to communicate with me? Their responsiveness was good, but the responsiveness for the Big Deal was not good. They were right on time and they were extremely professional.

Love to give details, but they never showed up to do the work.

This may have been simple bad luck, but it seems like the contractor did not know how to lay out what they could or could not do. Their first worker went beyond his skill set to try and fix things, and likely did more harm than good. Another person from the contractor came out and fixed what the first guy had done wrong, but at the end of the day it was a lot of time and money wasted on my part.

It went well. The estimate was really fair.

It was satisfactory.  They responded in a reasonable time. 

Done and out quickly. Perfect.

They took care of it wonderfully. They installed a new faucet that we had purchased as well as fix a noisy toilet. They came once to look at the job and came back a second time to complete it. It was very impressive and they were extremely knowledgeable.

It worked out well. They were on time, worked fast, and took care of any issues.

Overall it was frustrating.  John isn't the one that calls you even though he said he was the "owner" of the company.  He did call me one evening after I sent an email saying I was not happy because someone was supposed to come back the day after the clean out installation and snake the drain again because the one the guys had at the time of installation was only 25ft long and wouldn't do the job.  So, he called and said he would "try" to come out but that it was Sunday and he needed to go to church then after that he had "other customers" that he needed to take care of first-meanwhile my kitchen sink is filled with water because it won't drain.  So he did come out Sunday evening around 6 or 7 pm, I don't remember exactly but it was dark outside, brought his son with him, snaked my kitchen sink clean out-the newly installed clean out never got snaked by the way!  I just realized that.  So he snaked my kitchen sink clean out with a broken hydro-jet snake and there was no way it was going all the way through the main line-even I could see that-anyway, I had to call a plumber 3 weeks later.   NOT HAPPY AT ALL.

They were fine. The guy was very knowledgeable. We would use them again.

Horrible. When I called to tell their employees damaged my toilets their initial response was "no they didn'y". This was before they even checked with the employees. They did not compensate me for the damage at all.

Fantastic

I'm big on the type of service provided and they were very professional and helpful.

I was notified by the Gas company that I have a small leak in my Outside gas line leading to my firepit. THe Gas company shut the isolation valve down and said I needed to hire a licensed plumber to fix. I joined Angie's list and my 1st call based on positive reviews was to LA Masters Plumbing. They were very responsive and said they could have a technician out immediately. I alerted them that I was still at work and could their technician come on Saturday. He said he would call me back in a few minutes. After an hour went by, I followed up with a call to the dispatcher, he said that his plumber would definitely be coming on Saturday. I have been waiting all day on this beautiful Saturday and no plumber and no response to my multiple phone calls today.

**BEWARE OF BAD BUSINESS PRACTICES BY THIS COMPANY**
I was charged for 3 hours of work when plumbers only worked 1 hour and 15 minutes.
I was charged for $60 in parts when only $23 of parts were installed.  And they had the nerve to tell me that it was "Mark-up".  Profit Mark-up is 1 to 2%.  NOT over 100%!!
I was told I'd need 2 plumbers to install a kitchen faucet because the faucet was **SPECIAL** and required **SPECIAL** installation.  This was a regular faucet.  Just a single-handled sprayer.
The 2 plumbers that arrived - THIRTY MINUTES LATE - (AND I was charged for THAT TIME AS WELL) - ONLY one plumber spoke English.  The other - the one that did ALL the work - he spoke only Spanish.
The 2nd plumber I was charged for acted as a Spanish to English translator and handed the real plumber tools.  THAT'S ALL HE DID.
I only called this company because of reviews on Angie's List.  SO SORRY TO HAVE DONE BUSINESS WITH THEM.
I was told that I could have a **FREE ESTIMATE**.  John Miranda came to my home -- AN HOUR AND A HALF LATE -- and gave me what they termed ** AN ESTIMATE **.
This is NOT an ESTIMATE.  PLEASE BEWARE.  This company will over-estimate and then refuse to resolve a discrepancy in that
"Estimate".
I am a woman.  A new homeowner.  John Miranda came into my home and took advantage of the fact that I didn't know what installing a faucet involved. He DRASTICALLY INFLATED the time necessary to install this faucet.
The plumber had my old faucet out and the new faucet secured in my sink/counter in TWENTY MINUTES (originally estimated to take THREE HOURS).  They then installed an air gap and a soap dispenser which took only THIRTY MINUTES MORE.
After the **FREE ESTIMATE** outlined a plethora of "Needed parts" the plumbers arrived LATE with NONE OF THE PARTS.  The plumber(s) then left my home for 30 minutes to go shopping for another part (costing $16.70) and BTW I WAS CHARGED FOR THEIR SHOPPING TRIP AS WELL.
They returned and hooked the faucet up to the hot and cold water, packed up their tools and left within 25 minutes.
Even when they arrived at 8:30 for a scheduled 8:00 appointment, went on a 30 minute shopping trip for 1 part, and finished the job at 10:15am -- Even IF I'm charged for them being LATE and SHOPPING, They STILL DID NOT SPEND THREE HOURS ON THIS JOB.  AND THIS COMPANY CHARGED ME FOR IT.
Kitchen Faucet (old one out / new one in)           20 minutes.
Air Gap and Soap Dispenser installed                 30 minutes.
Shopping trip for 1 part                             30 minutes.
Hot and Cold water re-hook up to new faucet     25 minutes.
Actual Work done at my home --                          1 hour 15 minutes.
BE AWARE OF WHAT YOU ARE GETTING INTO WITH THIS COMPANY.
Also, I called NUMEROUS times to speak with someone, and all they do is avoid.  No returned phone calls.  Their dispatchers are RUDE AND AGGRESSIVE.
I sent an email outlining everything clearly, and what my issues were.  A week later, they sent a reply saying they'd reviewed the dispute and they stand by their charges.
Any company that refuses to speak to you about work done or charges incurred KNOWS THEY ARE WRONG.
I even waited a few weeks to post this review, to give them the opportunity to resolve this.  They just stonewalled me.  The dispatcher says someone will call me and no one ever does.
They have also threatened me with legal action for disputing these UNPROFESSIONAL BUSINESS PRACTICES.

It went well, they were professional and were quick.  I received a call from their office to set up an appointment.  The office staff is friendly and professional.  The plumbers were the same.  I'd recommend them to anyone.

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unknown

My husband brought a new faucet for a renter unit.  La master arrived on time and could not reach the the tenant,  called my husband and we were able to contact them. John from La Master waited checked out the problem and realized the new faucet would not work in that sink but also informed us that a very  small inexpensive part was needed to fixed the leak. He fixed the problem and did not charge us because it took very little time.  Very nice personable person. We will recommend  La Master to everyone we know. Good to know that there are still companies and / or employee's that does not try to take advantage of customers. Thanks you John and LA Masters. God Bless You