BRYCO PLUMBING INC.

Brian and Pedro were excellent. They showed up on time, performed requested work for agreed upon price, did not try to upsell or exaggerate the problem. They got my storm drains working and did so with professionalism and hard work. Definitely recommend.

Dig up & Replace leaking water line

did a great job and quickly

It went well but an originally $275 job turn out to be $950! The work was necessary and the price of $950 was the average cost of the work performed.

Excellent work done. Gentleman we're responsible, respectful, helpful, knowledgeable, and discovered a potentially dangerous situation that needed attention. Thank you so much for your wonderful work.

Will return after work completed.

They came - on time and SAME DAY - and took care of the problem. Steller service and work, and would definitely hire them again!

Brian returned my initial call within a few hours and it turned out he was calling from vacationing in Thailand! We discussed what was needed, different brands that he recommended, agreed on price, and then he scheduled his guys to do the installation the following day. His guys were on time, professional, knowledgeable and did a great job. I will definitely use Bryco for all our plumbing needs!

unknown

unknown

unknown

unknown

unknown

unknown

Everything went real fast and very clean in the process would use them again.

I swim year round and keep my pool very warm, so I need an enclosure over my over-sized pool that I can swim under during colder weather. My husband found a 50x50 translucent tarp we could suspend tent style over our pool to create a greenhouse effect, but didn't know how. Pole companies quoted thousands of dollars to install a pipe at each end of the pool with a cable in between like a clothesline on steroids.  A friend recommended Bryco plumbing.  Brian brought years of experience and suggested creative ideas we would never have thought of.  24 hours later we had extremely strong galvanized plumbing pipes driven six feet into the ground, secured with enough cement to make a mobster proud, and all at a price within our budget.  Brian's team resolved every unforeseen challenge (e.g. prior underground cement and unused old pipes) without complaint or a change in pricing.  It is a week later and my pool is a weather protected paradise and my gas bills are much lower.  I like knowing a good plumber, but I really like that we know a good plumber with a clever mind.  Now we are considering a solar pool water heater.  Time to call Brian again.

On Mon, Nov 4, 2013 at 8:20 PM, I wrote:  Hi.  I need my kitchen drain unclogged.  My daughter-in-law put an artichoke and onions down the garbage disposal and clogged it.  Yikes!  I tried the plunger, liquid plumber, boiling water, and cleaned out the u/sink clean out....that part is clear.  I could use your help.  I'm a repeat customer.  (Name) at (address) (phone).  I'm a teacher, so if I don't pick up right away, I'm teaching and will call you back between classes. Thank you.

On Wed, Nov 6, 2013 at 6:25 AM,   Brian,  Thanks again for a job well done.  As a repeat customer many times over, I am a bit surprised at the cost of this visit.  Can you explain the bill?  I did pay the young man, as I'm sure he is not in a position to negotiate bills.   Am I being charged for after hours?  If so, I called the day prior, returned a call at 10:00 to book the appointment for 3:30 and then again at 4:00 when no one showed. The young man asked me if it was okay to bring out the larger snake at a higher cost.  I agreed and when he did so, this didn't work.  The ultimate solution was a extra large construction boring bit that was in my son's tool box.  Nonetheless, can we please work with the price?   BTW...I did ask for the internet discount, which I don't see documented on the bill.  Thanks for working w/me.  I will keep you in mind for my kitchen remodel.  Thanks again,

Date:11/06/2013 5:30 PM (GMT-08:00) To: Brian Hafner  Subject: Re: Clogged kitchen drain.  Please do me the courtesy of a response.   I'd like to post a favorable response on Angie's list as I've done on multiple past occasions when I've used your company.  Thank you.  

On Wed, Nov 6, 2013 at 6:31 PM, brycoplumbing <[email protected]> wrote:   I’m sorry for not getting back to you right away I have had a very busy day and was plamining to write you back tonight when I had time to think I value and care about having you as a customer I no you feel that the last part of the work is what solved your issue and that's true but all the time before that helped in breaking up the heavy sludge build up there is times we have to work many hours to get a drain open it's not uncommon if he would of done the last thing first it might have not worked because the cable loosened the sludge. I hope I am making sense!  Anyways he spent approx 3 hours and with our labor and equipment fees it is on a average what we would charge and don't feel it is excessive considering but The last thing I want you to feel that we overcharged you what ever I can do to make you feel comfortable just let me know what you think is fair!  

From: Me  To: Brycoplumbing <[email protected]>   Sent: Wednesday, November 6, 2013 7:03 PM  Subject: Re: Clogged kitchen drain  Thanks for responding.  I know he was here for quite awhile, but I'm confused at the 3 hours.  I checked my phone log from yesterday, as I was on the phone when your guy showed up.  He arrived at my door at 4:49 as I hung up as he walked in.  Three hours would put him at 7:49.  Is that the time reported?   After he left, I cleaned up the kitchen first, then checked my email.  I sent out a reply at 7:30.  My son and daughter-in-law came home before 8:00.  It just seems off.  Do you charge by the full-hour?   

On Wed, Nov 6, 2013 at 9:07 PM, Brian Hafner <[email protected]> wrote:

I know you look at just time spent in your house we base it on variables like some of it went into overtime, ware and tear on machinery and usage as well as overhead cost a percentage of drive time etc. I could see if he charged $350 and above then I would start to think it is a little excessive  its funny because sometimes we work longer for less and I never have any one come up to me and offer me more money for working longer for less money also we really don't price things by the hour  it's everything into one labor cost , over head cost, machine wear and tear and usage so everything is averaged out to come up with a reasonable price some times it can seem like it's a little more and sometimes it can be a little less, but know matter how I say it $20 is not worth either one of us being unhappy especially my customer they are my business and every one of them are as important to me like my family so what ever it is that I can do please let me know how about I give you $50 off your next service just save this email and give it to me next time you use us, so I hope this helps I need your reviews HAHA! . Pease let me know if there is anything else I can do for you.  Thank You for allowing us to serve you!  

From: Me  Date:11/08/2013 5:14 PM (GMT-08:00) To: Brian Hafner  Subject: Re: Clogged kitchen drain  You need to understand that as a single income homeowner, I am I'm trying to be a good steward of my finances.  Thus, I feel compelled to ask, as I do feel the fees were indeed high.  In your first sentences, you indicate that there was overtime.  If such were the case, this should not be if the young man wasn't already sent home for the day and the 3:30 appointment had been kept.  Further, there still isn't a response to the initial request of the advertised 15% internet discount which was mentioned before the bill was tallied and also in the pursuant email.  Nonetheless, I cannot take your offer for a $50 on the next visit, as I can't see the wisdom of a return visit at this juncture.  I'm sure this is a case of caveat emptor. Thank you for your time.  

11/19/2012 12:05 p.m., Brian Hafner wrote.  Hi, If you remember we always give at least a 2 hour  and you said you will just be home after 3:30 and I told you that we would see you after 3:30 which means we would be there not exactly at 3:30 it means your 2 hour window is 3:30-5:30 our normal business hours are 7:30-5:00 so If we get to a house at 4th and the work takes 2.5 hours 1 hour is regular time and 1.5 is overtime we cannot dictate how long it's going to take you had heavy sludge that the problem and as for him being already sent home for the day I don't know how you come up with this he was sent home earlier because we were waiting for 3:30  he was on a break and doesn't get of until 5:00 if he told you he was at home it's not because he was off this is what happens when people book late inin the afternoon thinking it's only going to take an hour and the job turns out to take longer because it is worse than we thought, I understand that money tight and don't feel it was an excessive charge if you would have calls on like rotor rooter it would of been $350 and above and they would have tried to sell you a new line. Anyways I don't want you to be unhappy so please tell me what you would like me to do what do you think is fair.