SurePro Home Solutions

Carlo Garcia who is the owner of Surepro Home Solutions is unprofessional, incompetent and has misrepresented himself and his business. He pressured me to sign a contract with him for a bathroom remodel when in fact he has no experience with remodeling of any sort. I didn’t do my homework on him or his company – BIG EXPENSIVE MISTAKE. He literally lied about everything and at the end, I am left with an incomplete botched and shoddy bathroom. Fortunately, I kept a good trail of his lies to prove he is a complete conman so I was able to report him to the CSLB. His only business is windows and according to YELP he's not good at that either. He hired day laborers who he claimed were “expert professionals and experienced in building large homes”. When it came time to waterproofing my bathroom I had to tell his workers how to do it (showed them DIY videos). Scariest part was he tried to use a plastic liner instead of hot mop even though he promised me he would hot mop the shower. Fortunately, I was able to WFH and I watched their every move and caught them. I found out after that hot mop costs him money ($600-$1500) so it makes clear sense why he was trying to use a $70 plastic liner instead. The safety of my home and the risk involved by not doing hot mop didn’t matter to him. Short cuts and stealing money is his only priority. When it came time to tiling the bathroom the workers had less than zero experience. They ruined all the tiles and marble because they didn’t properly measure or cut the material. My floors are completely uneven, and you can trip from the places they have the uneven tiles. His foreman Juan didn’t speak any English and was the laziest person on the planet. His wife Christina did all the work while he sat in my garage and listened to music the entire time. My shower looks like a 10 year old slapped on the tiles and marble. Carlo never once came to look at the work and make sure it was being done properly. Only when he needed more money then, he would show up. I should have known he had no experience when he promised me that it would take only 7 days to remodel a bathroom. I am a single mom and a first-time homeowner and a perfect target for this conman. He doesn't have any business doing remodeling. First day they started the work he came to take my money he sees my car and says “wow you drive that I should have charged you more”. Who says this? Carlo Garcia went out of his way to make my life a living **** for over 20 days. He doesn’t care about his work or the safety of the lives he’s ruining with his lies. At the end of his horrible experience I know more about bathroom remodeling then he ever will. DO NOT FALL FOR THIS GUYS BS like I did. I hope someone treats him the way he treated and scammed me for over $10k!!!