A-1 Treadmill Repair

BEWARE of this guy, you can't count on him to expect a Repair his name is Paul Rangel from A1 Treadmill Repair he's a scam and a thief, first of all I had a really unpleasant bad experience with his service what I didn't like about this technician is that he ordered the needed parts but then he said that the parts were going to ship to him to his address and not to my address so I thought he was making a fool out of me because I won't know from where or what company the parts will come from and I wouldn't get a notice receipt of the order so I would not know about the cost of the parts and the first time he came to see what was the treadmill problem this technician asked for my credit card he charged $228 and including his service, so he left he kept me waiting for a month and when I called him or texted him he answered in a rude way the next time he came he had forgotten to order the other parts and he said he was going to order them after he had left another month went by and I didn't get no call from him then I called him telling him if there was a problem with the ordered parts and he answered that it has taken for ever to ship so he never ordered the other needed part and he never finished his job. I have waited 2 and a half months just to get a treadmill fixed, it has been such a hassle with this guy. I had to call my credit card bank to report him as fraud to get my money back, but still the second time he came he asked to pay him cash, and left with the missing parts of the treadmill and he never intended to come back to finish his job.

We recently shifted around the rooms in our home that we use as an office, an exercise room and a guest bedroom. As a result, we needed assistance to move the exercise treadmill from an upstairs room to a downstairs room (it was far too big and heavy for my wife and I to move). And it was probably due for maintenance. Found the company on-line; not currently listed on Angie?s List. We were able to make an appointment about 5 days after the call. 

The owner Paul Rangel and an assistant arrived on time. Both were quite friendly and were very professional. The treadmill was quickly disassembled, moved and reassembled. Paul carefully realigned the rollers and noted that the walking belt was usable, but was about 300 miles past its planned life of 1,000 miles. We agreed that he would order a new belt and call us for a follow up appointment to install it. Paul also provided us with the written installation price and the estimated replacement cost of the belt. Paul and his assistant carefully cleaned their work areas, both in the old exercise room and the new room, leaving both rooms neat and orderly.

After about ten days, Paul called back and apologized for the delay, but no current manufacturer had a replacement belt, however, a custom belt could be made to order. We agreed to that. Paul also offered a discount on the installation price if we could measure the existing belt and save him the trip. He walked us through the process and it was very clear. We called back the next day with the measurements. 

About ten days later, Paul called and made an appointment with us to install the new belt. He was on time for the appointment, disassembled the treadmill, installed and realigned the new belt. He also found, drilled out and replaced a broken anchor bolt.

After cleaning up his work area, he applied the promised discount to the installation price. We were very pleased with the overall result.