The Barkley Pet Hotel & Day Spa

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My older dog stayed regularly at The Barkley and always came home happy and healthy. Being able to watch him on the video cam was very reassuring when we travelled. He always appeared his happy, normal self. The staff remembered his name and always seem delighted to welcome him when he checked in and he eagerly went to greet them. The place is spotless and he always came home clean and smelling great. The overnight stay is a little expensive, but worth it for peace of mind. Because my dog is older, we really appreciated the direct access to the hospital if needed. As can happen in large breed dogs, he did have an episode of bloat when he was last kenneled, but they recognized it quickly and got him to the hospital next door right away. Emergency vet treatment saved his life and he recovered quickly and was able to go home within 2 days of that, doing well. I recommend the place highly to all my friends with pets.

Great! Staff was professional and loved the ability to check in on the dogs via webcam

I've boarded my pet at the Barkley twice. He has gotten sick there both times although he was up to date on his shots, including bordetella, which is for and quot;kennel coughand quot; . My pet is seen by the vet that is in the same complex, although I am told they are not directly affiliated. The teen boy next door usually takes great care of my dog when we are away, but there have been a few occasions where they are out of town at the same time and I have needed to board my dog. First of all, I've never been able to speak with a live person on my first try. You get a long-winded message about how they like to give their complete attention to each guest and they will call you back when they can give you that same attention, so you have to leave a message and wait for a call back. The first time I boarded my dog was about a year ago and I was relatively satisfied. I used and quot;the most budget friendly accommodationand quot; that they offer and I had him screened for the Dogie Day Camp which is an additional $35 per day, but they get to play most of the day in a large yard with other dogs and get lots of attention, fresh air, sunshine, and exercise. They had groomed him as I asked (and paid for). He seemed happy when I picked him up. Several days after he came home, he became lethargic and started this hacking kind of cough. Sounded almost like a pig grunting. I took him to the vet and explained that he had been boarded next door a week earlier. The doctor diagnosed him with kennel cough, but tried to tell me that too much time had passed for me to associate it with that boarding. I then did a little research and found that the incubation period is from 3 - 10 days....BINGO. I spent $93 on an antibiotic and my dog got well. Since I was relatively happy the last time, except for the fact that he got sick there, I decided to board him there again a little over a week ago when my usual dog sitter couldn't take care of him. They are a and quot;boutiqueand quot; pet hotel right? So once again, I left a voice mail and waited to hear back. They called back within two hours and had room. I asked if the groomer was available over the weekend and they told me that the groomer was booked all weekend, but had an availability at 8:30 am on Monday morning. I really didn't need him to stay over Sunday night, but rather than pick him up Sunday evening and bring him back Monday morning, I took the grooming appointment and boarded him for an extra night specifically to get him groomed. She told me that he would be done around noon on Monday, an that someone would call me when he was ready to be picked up. At 8:40 am on Monday I was on a call and a number I did not recognize came in on call waiting. I finished my call, listened to the voice mail from the groomer at the Barkley calling for instructions on how I wanted the dog groomed. I called back at 8:54 am, to the number she had left, and again the long-winded out going message. I left a voice mail with detailed instructions on how to cut the dog, and left my number in case she had questions beyond what I had described. When I didn't hear back, I assumed that my instructions were sufficient and I'd be hearing from them around noon. Noon came and went and finally around 3:40 pm I called again, no live person, so I left another message saying that I had returned the call in the am, and that I hope I hadn't misunderstood that they would call me when he was ready to be picked up. I had some plans in Ventura and didn't want to be out of the area when he was ready to be picked up, so I canceled those plans. Finally, after waiting all day, hearing nothing from the two voice messages I had left and not wanting to talk to a machine again, I headed over at about 5:15 pm. The girl at the front desk called up my dog's record and said and quot;That's 3 nights of boarding, 2 days of dogie day camp, and a bath, that will be $218and quot; I clarified that I had asked for a grooming, not a bath and she responded by saying simply that she would call them and let them know that I was here to pick him up and asked me to have a seat. As I took the leash from the girl who brought him out, the girl at the desk turned back to me and said and quot;He did not get groomed, he was bathed, his nails, clipped, and his ears were cleaned, but you were scheduled for 8:30 am and they needed instructions on how you wanted him groomed.and quot; I explained to her all that I said above. She said that since I and quot;supposedlyand quot; called with instructions I could bring him back another time and they would give him a complementary grooming. I asked about the $55 for the extra night that I left him there specifically so he'd get groomed first thing in the am and she said that only the grooming would be comped if I wanted to bring him back another day. If that's not bad enough, AGAIN, he got kennel cough while there and I spent another $93 on a vet visit and antibiotics. This time the vet didn't try to tell me that the two were unrelated.

Our cockapoo has been attending the Barkley Day Camp ever since it opened several years ago. He is always super excited to attend and starts panting and wagging his tail as soon as we turn onto Via Colinas. The staff is always courteous, knows the names of all the regularly attending dogs, and are warm, welcoming and helpful. We have also used The Barkley for grooming our dog. He always comes out perfectly groomed, and the cost is on a par with the other walk-in pet salons we have used in the past.

It's fabulous. It's a very fun place. They're so welcoming when you walk in. The facilities are really clean. Bentley gets excited even when he thinks we're getting close to there. He loves going there.

I was very pleased with the care of my pet. My dog was well taken care of.

We left our little terrier, Millie at The Barkley for five days at a cost of $362. She was supposed to have been bathed and groomed when we picked her up, but instead was returned to us utterly filthy, stinking, and with dried fecal matter attached to her rump. We had filled out the necessary paperwork requesting the bath and nail trim, but whoever was responsible for entering the information in their system failed to do so. To make matters even much worse, Millie contracted a nasty case of kennel cough even though she had been immunized last October. She could only have contracted this disease at her "socialization" visit the previous week or during her five day stay. This resulted in veterinary bills of almost $150 on top of the substantial fee we were charged by the Barkley. When we contacted them and reported the details of this experience, they offered a free bath or a $25 gift card good toward a future visit and insisted that Millie had been well cared for. Under no circumstances would we ever consider taking Millie back to the Barkley for any reason, even for free. Oh, and one more thing: we left a bag of treats with them, three different kinds, the exact number needed for her entire stay, to be given morning, afternoon and evening. The bag was returned to us when we retrieved Millie, but half the treats were still in the bag, and the soft treats were hard as stone --- inedible. I can't imagine how they were stored.