Michael's Travel Center Inc

All things considered it was a disaster for us, starting with the transportation from CA to AK, which they should have advised us to book ourselves: the first day we flew from LAX to SEA where we spent a night in a hotel, flying to ANC the next morning; had we booked our own flights we could have booked nonstops LAX-ANC & YVR-LAX. Then after arriving in Anchorage we had an uncomfortable 5-hour bus ride to the McKinley Princess Lodge. After two nights there we had another uncomfortable 5-hour bus ride to the Denali Princess Lodge. After one night there we had an uncomfortable 10-hour train ride to the ship in Whittier, AK. Jumping ahead to our return from Vancouver we had an early morning uncomfortable 5-hour bus ride from Vancouver to SEA. We were never informed that we could have booked our own flights, which would surely have been nonstops. Then on board the Coral Princess, our stateroom was a half-hour walk from the dining rooms, which wouldn't have been bad were I not disabled, which was obvious to everyone in the travel agency. No attempt was made on their part to arrange for a handicapped-accessible stateroom closer to the dining rooms. During our first meeting with our agent, I mentioned that we were interested in a stateroom upgrade. After payment we were informed that we had to inquire about upgrades on board. When we did that we were told that many travel agents told their customers that since they didn't want to have to work too hard. Other passengers told us that Princess had called them several times to offer them upgrades, but we never received any such calls or onboard upgrades. Given that travel agencies ar paid to provide services for the hefty commissions they receive, I would say that Michael's didn't do a thing for us that we couldn't have done better ourselves. I wouldn't use them to book a room in an outhouse.