About us
Castle Cleaners is a full-service, customer service oriented cleaning company specializing in residential cleaning solutions. We are proud to be the only local cleaning company with the capability to clean almost anything in and around our valued customers' homes, from general house cleaning and maid service to carpets and upholstery to windows and screens to concrete, tile and exterior restorations. We can provide a top-to-bottom, inside-out cleaning on a single visit, executed by a single project supervisor, on a single invoice for one highly competitive price. Our claim to fame is our unwavering commitment to customer satisfaction and our relentless drive to deliver not only outstanding results, but a fantastic customer experience from contact to completion. We are experts in maintaining the cleanliness, comfort, and aesthetic appeal of our valued customers' properties. Our full-service approach also allows us to provide our customers with an unbeatable level of value and convenience, delivered by a smiling and helpful cleaning expert whose only goal is to make homeowners happy.
Business highlights
Services we offer
& House., Air Duct, Carpet, Cleaning - Window, Dryer Vent, Gutter, Pressure Washing, Upholstery
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 9% | ||
| 4% | ||
| 0% | ||
| 2% |
They power washed the outside of our home as well as the windows. The house was loaded with grit, grime, spider webs, etc. It looks great. The best part, they cleaned the window tracks with a brush and vacuum!!
The two young men Josh & Andrew were polite, answered all of our questions. They didn't rush, but neither were they slow.
A definite thumbs up for future house & window washing!
I told him it would be about 3 weeks until I would contact him as I had to unpack and get rid of boxes. When I called and emailed him to set up the appointment I never heard back from him. I called him a 5-6 days later and he said he had a lot of things going on. (Funny how he gets back to you right away if you are a new customer.) He said he would schedule something that week and promised to get back to me within the hour. He never did. I then called him a couple of days later and he was not apologetic but said he might be able to schedule the cleaning the following week.
Talk about getting ripped off!! - The floors were so dirty we could see our footprints as we walked. None of the cupboard shelves were wiped down. They were so dirty I had to wipe them down myself 3 times to get the sponge clean. There was even an inch of sawdust in one of them. The window frames still had an inch of debris in them and the bathrooms were untouched as well.
Taking someone's money in exchange for service which was not provided - I think there is a name for this.
"Hello [Member name removed]. In response to this review, I would like to say that not only have we called, but we have called repeatedly to advise you of our situation and left multiple messages. We've left 3 messages at the (818) 383-7160 number. The issue was, on Thursday morning on our way to the job site one of our vehicles was having issues and we needed to stop to get some tires replaced. We called you immediately at exactly 8:30 AM to advise you of the situation and let you know that we would be delayed. We called you once again at 9:30 AM to update you and let you know that we were getting close to fixing the situation and to please call us back to confirm you were home. We called you once again at 9:30 AM to update you and let you know that we were getting close to fixing the situation and to please return our call to verify you were home. Then we emailed you at [Member e-mail address removed] to make another attempt at reaching out, apologize, and request your return contact so we could reschedule and make it right. We respect our customers' time and we take pride in our communication as well as our commitment to making things right when something goes wrong. Please listen to your messages, check your email for confirmation that we have been attempting to contact you multiple times to keep you informed and address the situation. I can be reached directly at (805) 573-1800 at your convenience."
Licensing
State Contractor License Requirements
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