Agoura Sash & Door Inc
About us
Our Company Agoura Sash & Door, Inc. has been providing Windows, Doors, Moldings and Hardware to Los Angeles, Ventura and Santa Barbara Counties for over 25 years and has become a well known, respected dealer in our area. We have built strong relationships with distinguished contractors and developers through hassle free service, knowledge of our products, and attention to our customer’s needs. We specialize in providing excellence in service, support, and customer satisfaction. Our high sales volume has earned us outstanding buying power which allows us the ability to provide our customers major brand products at extremely competitive prices. Experience In today’s fast paced building industry, it has become increasingly important to find a window, door, and finish material supplier able to meet a builder’s service expectations. We take the customer-focused approach to assisting our contractor’s expert knowledge and advice to help them succeed with their customers. Thank you for allowing Agoura Sash & Door, Inc. to be your potential partner. We look forward to establishing a lasting working relationship with you and the opportunity to provide you excellent service.
Business highlights
Services we offer
000 sq ft design center showroom has displays including Milgard, Baldwin, Eagle, Emtek, Fleetwood, Jeld-Wen, Kolbe-Kolbe, Marvin, Top Knobs, We provide many services from new construction to home improvement. We offer great pricing and excellent selection. Our 10, Windsor, and many more. We offer blue print take offs and custom estimating for any job. Visit our showroom or website to learn more about our offerings. See why we have been the top in our industry in our area for over 30 years
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 7% | ||
| 3% | ||
| 1% | ||
| 3% |
My letter, sent today, to Kerry at Agoura Sash and Door:
Dear Kerry,
I want to pass along my extreme pleasure to Gary for the work that he completed on the two front entrance doors to our home.
He is simply a master carpenter in every way. We've been remodeling our home since we moved from Chicago in Sept. of 2014.
I could go on and on about how "used up" the whole front door system (threshold, door bottoms, weather stripping and more) on this 1997, tract home was, but that wouldn't describe it.
Gary made our front entrance doors something that we are extremely proud of !! There is no light showing in anywhere around the two doors. They open and close like they have just been added to a very very expensive home (which ours is not). The doors feel totally solid and close perfectly.....all the way around.
Just as important was his attention to detail on EVERYTHING......it was INCREDIBLE and cannot be matched by anyone. No one could have done this job any better!!!!
I know it took longer than even Gary had expected, but it was worth it to us in every way. I really wish you could see the transformation he made to our home's entrance.
Please thank him again and again for us. I know we will be calling on your company again and would love to have Gary help us out if he's available. What a great guy and truly a Master Craftsman !
Sincerely,
Bruce and Susan Fine
Newbury Park, CA 91320
"Dear Mr. [Member Name Removed]- I know that you had requested a quote and information. I also am aware of the Angie's deal in which you purchased. I apologize for the sales person not following through and I wish I had known so that I could have assisted. However, in speaking to the sales rep, he mentioned that there were delays in the decisions and thus not all on ASD for the time spent. He also mentioned that he had also been communicating with your brother as well for a decision on the front door. At any rate, I will arrange that you receive your $100 back from Angies. Per my contact at Angies, please call 888-888-5478 to get the refund or hit the contact us button on our website to fill out the request form. Regards, Kerry Smith"
"Dear Angie's/ASD customer- Thank you for taking the time to send us a review. We are happy that all worked out as planned. Please let us know if we can be of assistance again. Regards, Kerry Smith"
"Dear Mr. [Member Name Removed], Thank you for taking the time to send a review. We are pleased we were able to assist and solve your door lock issues. Regards, Agoura Sash & Door."
"Dear Angie's customer- Thank you for taking the time to provide a review. We appreciate the business and hope your project was a success. Thank you for choosing Agoura Sash & Door. Regards, Kerry Smith"
"Dear Mr. [Member Name Removed], Thank you for taking the time to provide us feedback and write a nice review. Our team at Agoura Sash & Door appreciate your business and hope we can help you on your next project. Regards, Kerry Smith"
"[member's name removed]- Thank you for taking the time to review Agoura Sash & Door. I noticed we only receive a "B" in total. As an owner, we would really like to know what we could have done to receive an "A". Thank you for choosing Agoura Sash. Regards"
"Dear [Member name removed], Thank you for taking the time to write a nice note about your experience. We are glad we were able to assist you on your windows.. Its hard sometimes to research parts and understand all the details of older windows. Our President, Don Smith, has a lot of years in this industry and thus assisted you and our team in identifying the parts. Thank you again, Agoura Sash & Door"
"Dear Mr. [member name removed], Thank you for taking time to provide us a review. We are pleased that you are happy with Agoura Sash and sounds like your project went well. Regards, Kerry Smith"
"Dear [Member Name Removed], We appreciate you taking time to give us valuable feedback on our company and how we did working with you on your project. We value these positive reviews and share with our sales consultants so they can always improve as well as be thanked for their dedication. We hope that you are enjoying the Windows and Doors. Thank you for choosing Agoura Sash & Door. Regards, Kerry Smith"
"Dear [Member name removed]- Thank you for taking the time to write a review. We are disappointed that you were not happy with Milgard as they actually do have a great service program for the life time of your windows. If the service is still not complete, we would assist you get resolved. Thank you."
"Dear [Members Name], Thank you for taking the time to provide us feedback and write a review. We are happy that you had a good experience with Agoura Sash & Door. We hope that you enjoy your new windows and doors! Regards,"
A few months later, it rained a second time with the same water intrusion. I took photos of the incomplete glueing and caulking job on the window I suspected causing the leak which was above the lower leaking window.
I sent photos of the situation to Agoura Sash & Door (ASD), and made many calls, over a long period of time, to the sales person, installer, and ASD's customer service and finally the two owners: Don & Kerry Smith.
ASD's management (and owners) said the installer could not come to look at, and fix the problem, because the installer no longer worked for ASD--neither did the sales person.
The sales person did help a little by sending a handyman who caulked the suspected window but the gap was so wide the silicone did not stay in position. He said he would be back to finish--but never returned.
NO ONE FROM AGOURA SASH & DOOR EVER CAME TO LOOK AT, OR TRY TO FIX, THE INSTALLATION.
The last thing I heard from Don Smith of ASD was when he said to me, "Too bad you did not call earlier, I was up in your area just last week playing golf, I could have stopped by."
The very last thing I heard was on Jan 6, 2015 from Kerry Smith of ASD when she said to me, "Don spoke to you in December and determined (over the phone) that the roof area at the bottom of this window is not flashed to the building penetration properly.....so it probably leaked before this window install". She further stated that "the area at the bottom of the window should be fixed by a roofing contractor."
I showed the window area to two roofing contractors who said they would love to do roofing work anywhere, but the suspected window needs to be installed correctly by a window installer.
REPEAT:
NO ONE FROM AGOURA SASH & DOOR EVER CAME TO LOOK AT, OR TRY TO FIX, THE INSTALLATION--ANY PART OF IT.
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UPDATE of March 6, 2015; SOMEONE CAME FROM AGOURA SASH & DOOR!!!
I received a concerned call from Dan Smith of ASD on Feb 27, 2015; Dan Smith was not involved in the above history, that was Don Smith.
Dan said he wanted to send a knowledgeable man to assess the problem and rectify as soon as possible--and that is exactly what he did.
The window installing expert arrived on March 6, 2015 and he immediately recommended a solution, which I accepted, and he quickly completed. I am comfortable that the flashing he installed, and the urethane caulking he applied, will prevent future leaks.
He then, very efficiently, replaced the damaged wood window trim, and adjusted the sliding door latch so it can be opened by my spouse.
I am happy that Dan sent Charlie--a knowledgeable, skilled, and pleasant window expert that was obviously a problem solver--and he brought all the right tools and supplies with him--no running to Home Depot for things he forgot. Charlie is a working man that ASD can be proud to assign to their window and door customers.
More importantly Dan Smith made this customer happy with his "concern for the customer" which I really appreciated, and future customers will too.
I am changing my rating above from "D" to "B" --not an "A" because of the previous history mentioned earlier (above) that took so long to rectify.
Note: The salesman and installer for my installation are no longer employed by ASD.
"Dear [member name removed]- First off, we do apologize for a delay initially in addressing your concerns with the window and installation. Although we did have many discussions about the original window, we should have sent an installer from our company much more promptly. However, we are pleased that now you feel we have addressed your issues and Charlie was able to fix the situation. We also very much appreciate that you took the time to write an "updated" review. We thank you for your business and hope that all goes well moving forward. Regards, Agoura Sash & Door, Inc."
"Dear [member name removed], Thank you for taking the time to write a review on Agoura Sash & Door. We hope your Windows & Doors are working out well and you are enjoying the new look. Regards, Kerry Smith"
"Thank you for taking the time to provide us a review. We are pleased that you are happy with your windows from Agoura Sash as well as the installation. Regards, Agoura Sash & Door, Inc."
Licensing
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