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Susan's House & Office Cleaning Service
Founded 2003 • With Angi since November 2005
Business Details
Phone Number
Address
2789 Del Monte St Suite a
West Sacramento, CA 95691
Description
Our hourly rate is $35.00 per person. No travel charges. Chemicals and cleaning supplies are provided by Susan's. All employees are back ground check, bonded and insured. Work payable on day of service.
Verified Reviews
A few reviews for this pro...
Diana L.
10/17/2014
It was a wonderful experience. I was in a rush to hire someone to help me with some basic cleaning. I sent them an e-mail late at night and they responded first thing in the morning to get things set up. They came the next day and showed up on time and with great attitudes. They did the basic cleaning as asked and finished in two hours. The prices were reasonable and it was a POSITIVE experience. My house sparkled. Thanks so much!
Description of Work
They sent out two wonderful ladies (Dana and Jackie) and did a great job cleaning my two-story house (3 bathrooms, kitchen, floors, dusting, 4 bedrooms, and living spaces). They brought their own supplies. They took all the trash with them too.
Category
house cleaning
Service Provider Response
Thank you, we are here to please and to help in your home.John G K.
06/25/2014
I have been using the company for a little over a year. The cleaners do a nice job and are very punctual most of the time. They do exactly what I ask and it takes about 3 hours for them to complete the service. They bring their own supplies and scheduling is very easy.
Description of Work
They come every other week for a full house cleaning.
Category
house cleaning
Service Provider Response
Thank You!Pam B.
05/29/2014
The house needed cleaning services for a move out.. Dana came to my home and provided me with a free estimate. I called Susan and scheduled the date and time to have the services performed.. Two ladies arrived on that day on time with all supplies in hand. I must say their services were great! The ladies started to work immediately, were professional and friendly at the same time. I have used cleaning services before and never experienced this quality of work. I would highly recommend this company and will definitely use them again. It's good to know people still take pride in their work. Thank you, Pam Brown
Description of Work
Clean Bathrooms, Kitchen, Dining Room Light, Cleaned Windows, and Cleaned Dusty Areas
Category
house cleaning
Service Provider Response
Thank you very much. We strive to do our best and make every client comfortable.Susan S.
07/29/2013
I used the service for years. The costs escalated to $165 for a half day. The provider changed regularly, and quality varied significantly. I finally let them go when I spilled something on my bathroom floor right after they left and hair and filth came up, clearly the tile had not been cleaned well in a very long time. They did the obvious cleaning, dusting, kitchen counters, toilets, but anything that didn't show was glossed over.
Description of Work
Cleaned my home
Category
ceramic tile, house cleaning
Service Provider Response
Every time the girls cleaned your home for the last 3 months, I came by to check it out and my girls did a beautiful job. I think the problem here is the cost only and being in California, you know that taxes has gone up and this is the first price increase I had in 7 years. I know your home was protected. RespectfullyJohn G K.
07/11/2013
I like Susan's. I've been using them regularly for about 4 months. I pay $82.50 for a 3-hour period. I have tried a number of services and they were very responsive in terms of following up and following through. I was a little shocked because I haven't paid for housecleaning in a long time but I guess it's a reasonable price. I think people should make a fair wage and theirs certainly is. They will solicit my information sometimes even when I don't want it but they're very nice and chatty.
Description of Work
Susan's House & Office Cleaning Service comes every Friday to do vacuuming, dusting wall, ceilings, and the bottom borders of the walls. They clean bathrooms, toilets, and showers, they mop the floors, sweep, and dust. They will be here tomorrow.
Category
house cleaning
Irene L.
07/17/2012
Irene L.
03/19/2012
My house is cleaned well. They are always prompt and they call me ahead of time. If something is not right, they take care of it right away. I would definitely recommend them and have.
Description of Work
They clean my house for me every other week.
Category
house cleaning
Service Provider Response
Thank you member you are the best SusanCarl G B.
01/12/2012
My last service with them cost $100 for 4 hours. They are reliable. The employees are good. They will not rob my blind or come to work drunk like some other services I have used. One girl from another provider come here drunk and fell asleep on my couch. I would use them again in the future.
Description of Work
I used Susan's House & Office Cleaning Service in the last week of December 2011. They are in Sacramento. They have been doing my house for a couple of years now. I use them once a month.
Category
house cleaning
Service Provider Response
Thank youARTHUR J.
04/25/2011
A girl named Ty who works for Susan's has been coming to clean our house almost since we started using Susan's. She is an EXCELLENT worker who goes beyond what is expected of her. A few others have come and they were, to put it politely, crappers workers. Have used Susan's for a few years with very little to complain about until: Well last week we had a call from Susan that indicated that Ty had quit and she then started to talk negatively about her--Right away that set off alarms: Well I think there was more to it than just quitting -- Now I only have my intuition to go on, but I trust it, and it tells me that Susan was NOT the best employer, i.e., does not treat her staff up to the STANDARDS that I would. 1. Never talk down to them 2. Treat them with respect 3. Pay them better Of course I have no evidence of this, but I WILL NOT BE USING SUSAN'S AGAIN. For the reason above, plus I do not want to 'train' another person in how I want my house cleaned. Next time I hire a cleaning service, I will ask the owner about the pay and respect they give their employees.
Description of Work
Clean entire house:floors, dust, kitchen, bathrooms, etc.
Category
house cleaning, floor cleaning
Service Provider Response
Hi member I just wanted you to now that I treated Ty very well sorry I didn't see this sooner. She also was paid very well with my company. I never put her down wow I can't believe that. It is funny how people will lie for that extra tip. I care about all the ladies & gentalmen that work for me this is what is keeping me in business sorry you could not see that. Thank youMichael C.
03/21/2011
ARTHUR J.
02/02/2011
Overall no problems, especially with Ty. Only one time was there a problem when the two week schedule got screwed up and I was not contacted that Ty was NOT coming. But I called Susan and told her my displeasure about this and all is well. Highly recommended!
Description of Work
A cleaning girl (Ty) comes to our house every two weeks to clean the entire inside of house: 1. B.rooms 2. B.room 3. Kitchen 4. L.room 5. Dusts 6. Floor: vacuum, dust mop and wood floor wet clean. 7. Anything inside we ask, she will clean--Susan will give you the details on what's in and what's out. The girl who comes out is named Ty and she is what makes Susan's have an "A".
Category
house cleaning
Dale K.
10/24/2010
She and here so called help are a JOKE would not do windows or carpets Took 4 hours to clean and the house was still dirty, floors, cobwebs, dirty vent filters, cabnets sticky on the inside and out. she never called back to see how the help did she left after an hour and we will never will call her to clean our rental property
Description of Work
Clean a home before we moved into it then clean the house we moved out from
Category
blind cleaning, house cleaning, window cleaning, floor cleaning
Service Provider Response
We are shock that you were under happy as you walk thought your home you said it was beautiful I understand it theirs a problem we would of fix it right away we do not clean the windows because we have to sub this out due to worker comp as for the blinds they were only had dust on them that is why we did not clean then which we also sub this out like I explain to Jan I think that this complaint was due to the cost we gave her 4 hours for free as a owner I feel sorry for Clients who claim to know how to clean and they don't my ladies are the best and the over the years I have been very proud of them We our a great company who will go the extra mile for all the clients that we have As for Jan I wish her the best all she need was to call if there was a problem and we would of came back out to correct it that is my policy Susan AsherMelinie D.
10/20/2010
Overall, the experience went okay. The agreement was that she would finish the job in two days for $500. They completed three rooms within 4 hours. The next day they called me and told me that they'd need a few more days to finish the job, and it would be a couple hundred dollars more. I let them know I hadn't expected that and I wanted to stick with the original estimate of $200, so they ended up not fully completed the job. Before the job, I asked her to provide me a written quote, but she wasn't able to for some reason. The cleaning lady arrived on time and was very nice and professional. The quality of the work was good as well.
Description of Work
1x deep housecleaning.
Category
house cleaning
Service Provider Response
This home we would of finish it but it was making my ladies sick from all the urine this home she use rescuer cats to take care of them until she could find homes for them very nice lady but I ruin a vacuum cleaner from the cat urine smell we would of finish the job but the home had not been clean in years after we started I could tell that it was going to take a lot long then I estimate I sent to her daughter what in detail it was going to take and her daughter said for me not to finish the job I had two ladies in this home 4 hours each and they could only clean to 3 rooms at that time that is 8 hours total the member was a great person and I wish her the best and she has wonderful daughter that wanted to help her thank youdavid F.
10/18/2010
Richard M.
10/03/2010
Susan came to home to look and learn what I was wanting. Her crew showed up on time with all of their own supplies and equipment. They did a wonderful job and we look forward to having them back.
Description of Work
Cleaned the whole house! My wife and I work and about a year ago had a cleaner come in with just so-so results - Susan's was a hit and we plan to have her back.
Category
house cleaning
Service Provider Response
I want to thank the members for letting us show them what my company can doMonique S.
03/24/2010
Susan 'wowed' me with the prospect of having a completely deep down clean home. She expressed that her business was top notch and indicated that she required her staff to do a professional job. Susan thoroughly inspected my home and gave me the impression that she would make my home look "as new as possible.” I was told the first cleaning would take about 6hrs for about $150; it could be more if the cleaning took longer. Always the cautious person, I read the reviews on Angies List and eventually decided to schedule my "Ceiling to Floor" house cleaning. Since I had to work, my husband agreed to be home for the cleaning. All day I was soooo excited about going home to a sparkling clean home - light fixtures cleaned, cobwebs removed from the vaulted ceiling, window sills clean, sparkling bathroom, the refrigerator moved for cleaning underneath, even the lotion and other bathroom products neatly arranged. When I arrived home...I was immediately disappointed. Right away, I saw dust on the bookcase, dirty light fixtures, untouched windowsills, and a home that didn't look "as new as possible.” My husband said the two ladies left after 4 hours. Disappointed, I called the Susan's company and was told that the ladies were new and must not have known that they could have stayed longer. A couple weeks later, I received a call from Susan admitting that the job was not completed as should be. She offered a 50% discount for an additional cleaning. Unfortunately, the bridge has been burned - do the job right the first time, or do not charge to do it again.
Description of Work
"Ceiling to Floor" house cleaning requested, basic cleaning provided.
Category
house cleaning
Service Provider Response
We will more than happy to refund her back I know I was training a new lady and I am very bless to do so. We wish her the best Susan AsherNANCY H.
02/11/2010
Overall I was disapointed.The kitchen cabnites had food still on them ( my wife wiped up with a damp towel)bathroom floor had been moped but you could run a fingernail down the floor and come up with dark stuff. The stuff that got cleaned was clean but a lots did not get cleaned but just wiped a best. I,m not sure if they just ran out of time or just under estimated .Just disapointing.
Description of Work
I had susan do a move out cleaning of a rental property the tennant had left very dirty. She had quoted her normal prices I told her fine I just wanted it CLEAN and quickly I have tennants the wanted to move in.They showed up when they said they would and began cleaning after several l hours i ask if more people were coming to help shorty susan came back. the things that they cleaned where clean but a lot of very visible things got wiped if anything.I realy did not care what is cost . I was very clear that every surface in the house that was not new or fressly painted was to be cleaned.
Category
house cleaning
Service Provider Response
We were very sorry to hear that they were unhappy with the service, This home was in bad shape even if it was painted and we were being push by other wise we would stay longer to finish the job right My lady did a fine job as for the complains I can not do anything about this I believe it was about the money that is all we heard when we were trying to clean it once again I wish them the best in their rental SincerelyFauwaz H.
09/09/2009
Tom M.
07/08/2009
Margaret R.
01/12/2009
She has done exceptionally well. She charges by the hour. The work is outstanding, my house is clean! They even clean areas that most cleaning services have completely missed. The house just sparkles. Their rates are very comparative to the area.
Description of Work
She has come out to clean 3 times.
Category
house cleaning
Service Provider Response
Thank you !!!!!!!!BARRY C.
10/07/2008
Marj W.
09/17/2008
I contacted Susan to inquire about cleaning my home. She sounded great, initially, and like her company is one I should consider. I then received a voice mail from her in which she had me mixed up with another caller and she was giving me an update of when she'd come to my house (clearly on the other side of town and on another day than we spoke about); that's fine, I just deleted the voice mail. I called Susan to move our appt in which she and I tentatively set up so she could assess my home/my needs. Susan seemed scattered and not really remembering who I was, my location, etc., just seemed overwhelmed, super busy, plate full. That's fine, I said I'd reconnect w/her another time. A couple days later I received a call from Susan who thought I was a housecleaner looking for work versus the prospective client I am ? Nice lady, just super busy, scattered and overwhelmed; at that point, I was done. The impression was left with me that there was short-staff situations and disorganization.
Description of Work
No service provided.
Category
house cleaning
Service Provider Response
I HAVE A DEATH IN THE FAMILY I AM SORRY FOR THE MEMBER THAT WE DID NOT GET A CHANCE TO MEET OR TO CLEAN HER MOVE OUT. SOMETIMES IT BEST NOT TO SAY ANYTHING.THANK YOUSTEPHANIE R.
06/16/2008
They are a very responsible company. They are very good, excellent when it comes to customer service. They are very good when it comes to returning calls and things like that. I would recommend them and use them again.
Description of Work
They perform the standard house cleaning services in my house.
Category
house cleaning
John L.
05/27/2008
Kerry G.
12/07/2007
Vicki and Stephanie were very pleasant. When Vicki arrived, we went over everything I wanted or did not want done. She did everything we discussed. The place looked great! I spoke to Susan on the phone and she is very nice, too.
Description of Work
Vicki came in the morning, later in the day, Stephanie came to help. They did a very good job. And they were very sweet to my golden retriever. It was expensive because it was based on 12 hours of work. Susan is scheduling an appointment for next month. I was told it is always more the first time; next time it won't take so long.
Category
house cleaning
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Service Categories
Licensing
Bonded
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General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Check, Financing Available, Visa, MasterCard, American Express, Discover, PayPal
Warranties
Yes
Services Offered
Full house cleaning, commercial office buildings, carpet cleaning, window cleaning, grout and tile cleaning, blinds cleaning, move in and out cleaning, gutters, pressure washing. All cleaning supplies and trash bags are provided by us.
Services Not Offered
China cabinets included only if client empties unit.
Frequently Asked Questions & Answers about Susan's House & Office Cleaning Service
How is Susan's House & Office Cleaning Service overall rated?
Susan's House & Office Cleaning Service is currently rated 4.4 overall out of 5.
What days are Susan's House & Office Cleaning Service open?
Susan's House & Office Cleaning Service is open:
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Thursday: 8:30 AM - 4:30 PM
Friday: 8:30 AM - 4:30 PM
Saturday: 8:30 AM - 12:00 PM
What payment options does Susan's House & Office Cleaning Service provide
Susan's House & Office Cleaning Service accepts the following forms of payment: Check, Financing Available, Visa, MasterCard, American Express, Discover, PayPal
Does Susan's House & Office Cleaning Service offer free estimates?
Yes, Susan's House & Office Cleaning Service offers free project estimates.
Does Susan's House & Office Cleaning Service offer eco-friendly accreditations?
Yes, Susan's House & Office Cleaning Service offers eco-friendly accreditations.
Are warranties offered by Susan's House & Office Cleaning Service?
Yes, Susan's House & Office Cleaning Service offers warranties.
What services does Susan's House & Office Cleaning Service offer?
Susan's House & Office Cleaning Service offers the following services: Full house cleaning, commercial office buildings, carpet cleaning, window cleaning, grout and tile cleaning, blinds cleaning, move in and out cleaning, gutters, pressure washing. All cleaning supplies and trash bags are provided by us.
Are there any services Susan's House & Office Cleaning Service does not offer?
China cabinets included only if client empties unit.