The Rug Affair & Antique Rug Co
About us
Our showroom and workshop since 1980 is specialized in Rug * Repair * Cleaning * Restoration * Alterations * Appraisals * Sales * Services * We handle it all! We restore rugs damaged due to pet urine, fraying, holes or missing areas, fading, odors, color run, water exposure, moth infestation, accidents, negligence, usage or any other causes. We will restore or repair and in most cases bring the rugs back to their original condition. We add extra layers of quality control to servicing of valuable rugs. For example, not every cleaner washes the same way. We inspect, write instructions and assign the cleaner best for the type of rug and it's needs. We also inspect every rug after it's been cleaned and if necessary recommend re-wash.We have the best renown weavers who specialize in a rug's particular type of weaving. We provide specialists who can do the best job possible for every kind of handmade rug. All appraisals are done by Barry Amiri, one of 7 accredited senior appraisers in US specializing in oriental rugs certified by American Society of Appraisers.You can rely on The Rug Affair & Antique Rug Company for professional and proper maintenance of your area rugs. selected in 2012 for unsolicited award of Best Oriental Rug Repair and cleaning by Los Angeles Magazine and recommended by major institutions, among them the international auction houses Sotheby's, Christie's and Bonhams. The Rug Affair & Antique Rug Co. specializes in deep cleaning, repair, sales and appraisal. . The Rug Affair & Antique Rug Co's goal is to protect, preserve and enhance the investment in your valuable rugs. See us online: www.TheRugAffair.com and www.AntiqueRugCo.com
Business highlights
Services we offer
Appraise & Repair Rugs.Pet Urine, Color Loss, Color Run, Deep Cleaning, Fading, Frays, Holes, Missing Areas, Moth Infestation. All appraisals are done by Barry Amiri, Odors, Restore, Water Exposure, one of 7 accredited senior appraisers in US, null
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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| 96% | ||
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"Thank you so much for your comments. Thank you for letting our special weavers and crew to take care of your rugs. The best rewards for us to know we have another happy customer."
"Thanks [Member Name Removed]. We appreciate your review . The best rewards for us to know we have another happy customer. We look forward to serving you again in the future."
"We so much appreciate your feedback, Thank you"
"Thanks for taking time to review us. We look forward to serving you again in the future."
"I thank you for writing. Obviously we failed to serve you at the quality level we strive to serve every client. I looked up notes on your invoice trying to find why we didn't have your pad ready at the time you picked up your rug. More than 5 months have passed and none of my staff recalls how this happened. Did we offer to deliver your rug and pad since your pad was not ready? We show total charge of $228 made on October 13, 2014. Payment amount and date of work completion doesn't match up with your review. I very much would appreciate if you would call me (310 659-3847) or write (e: [email protected]). If you call please ask for me, Barry. Thanks again."
I LOVE this place. Everyone in the shop is super friendly and makes you feel like you are important to them. I first took in one rug to see how good they would take care of me, and I was NOT disappointed. After I received the first rug back, I then took in two more, and then two more again when I picked the 2nd order. Each time, I was treated like royalty even though I did not have the super expensive rugs that I see on display in their store. Their repairs were very reasonable (fringe coming loose) and I was very happy at how they made my dingy looking fringe snow white again. I had been using another specialty rug cleaner near my home further south from their store (who also did nice work), but upon return, their prices had escalated so high that I decided to shop around and so happy that I found THE RUG AFFAIR, which is also not too far from my home. They are very knowledgeable about their products and services and take the time to educate you on how to take care of your rugs and also explain their cleaning process. An extra bonus is that they wrote on my receipt, each time, the country from which my rugs were manufactured -- LOVE THAT -- and also they place a tag on back of the rug to remind you when you last cleaned it. I AM A VERY HAPPY CUSTOMER
.."Thank you so much for trusting us with your rugs. It was our pleasure to serve you!!! Hope to see you again when needed."
"Thank you for a reviewing our service. We are happy to know we have another appreciative customer. Hope to see you again."
"Thank you [member name removed] for trusting us with your rugs.Hope to serve you again in the future."
"We very much appreciate that you reviewed our service. Thank you."
"Thanks for taking your time to review us. Hope to see you again."
From the first phone call to the final delivery of the cleaned rugs I was treated like a valued customer. Barry gave me a telephone estimate and explained the entire cleaning and repair process before they arranged a pick up of my rugs. After they examined the rugs at their facility he telephoned me with his assessment of the damage and what they could do to repair the damage, including photos of our rug side by side with another rug with a similar problem which they had already repaired. It was very helpful to see exactly what he was proposing.
As Barry had another appointment near us when the rugs were ready for delivery he personally delivered the rugs and explained to us a little more about our specific rugs - origins, age, weave, etc. It was very informative and helpful. We were so pleased with the results that we asked him to take two more rugs for cleaning and repair.
Our telephone calls and scheduling were handled by Bo in the office and she was very professional and pleasant to work with.
It was a pleasure working with Barry and Bo and I recommend The Rug Affair without reservation.
"Thank you for taking time to write about our rug cleaning and repair services. Your feedback is very important to our continued business in the community. We do our best for everyone that contacts us. Most of the time I reach out to our customers by phone calls. And other than meeting them in our showroom and workshop, on occasions as time permits I find it very helpful to see few of our clients at time of delivering finished rugs. It was my pleasure to meet you and your husband, answer your questions and explain face-to-face our recommendation for more rugs you trusted in our care."
"Dear [member name removed] Thank you for trusting your rugs with us. It was a pleasure working with you and we look forward to serving you in the future."
"Dear [Member Name], Thank you for a great review , it was pleasure to work with you and have customer like you!"
"Thank you so much!!!! It was great working with you!"
"Thank you!!! We are happy to know you got a great service, its very important to us! Let us know whenever we can help you."
"So sorry for late respond!!!!! Thank you so much for taking your time and give us a great review I Hope we will see you again when needed."
"Thank you [member name removed, It is great to have a customer like you. Thank you for taking time to give us a review."
"Thank you for writing a review for us."
"Thank you for trusting your rug with us."
"Thank you for taking time to review your experience with our services and your giving us your feedback. We appreciate it."
"Thank you Customer for becoming one of our new clients. We are happy to have served your rug cleaning needs."
The cleaning was done in their shop and delivery was prompt and on-time.
Rugs were returned to us in about the time that we were told it would take. The work is beautiful and my wife doesn't hate my dog so much anymore. Price was noticeably less than at Mansour where we had purchased them. Great craftmanship. Highly recommend for rugs that are such an investment. Still expensive, but I'm sure if you pay very cheap, you'll get poor work. I just can't give "excellent"...
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