Drainage Pros

It was excellent. They were prompt. They were clean. They worked hard. They completed the project on time. There was no issues.

The service was good.

Got a detailed estimate for the work that was in-line and a little lower than other estimates we had gotten. We didn't end up doing the work due to changing circumstances, but Rich was responsive, knowledgeable, and seemed genuinely interested in solving our problem.

I am not really satisfied with the information they are giving me. They gave me an estimate that was twice as much as I wanted to pay. The estimate was for drainage in the whole back of my house.

Found on Angie's list. Called & left message 8/7/15 10:15am (+email); called again 8/13/15 9:50am. No response. Finally got through to Rich Mariani 10/5/15. He wants $300 for site visit. I gave him my contact info (again) & emailed him (again, this time through the website prompted fields); he will get back to me to schedule a visit. But he never called back. 10/26/15: Got a very apologetic call from "Terrie", their new office manager who is trying to clean up the books and noticed nobody ever got back to me. Scheduled site visit for Wed Nov 4th at 12pm. Rich was over an hour late! I waited & waited & he never came! I had to leave the house & get back to work so I called & cancelled. He was very mad at *me* and argued into the phone yelling at me. He was so angry, when it had taken me 3 months to get a response from him and then he couldn't be bothered to come for our scheduled appointment. Don't use this guy. What a flake. I had really high hopes that this company could help solve my problems, but I guess I'll have to keep searching.

When the home inspector alerted me to the need for drainage I had no idea what the scope of a drainage project would entail. Thankfully Rich takes the time to educate clients in person and he provides a thorough estimate to refer back to project specifics. Other contractors I got estimates from did not even bother to take measurements or note project details on the bid. During the project Alberto (the foreman) and crew were great! The crew started work on time each day, kept the job site as tidy as possible and worked tirelessly to keep the project duration to plan. Communication throughout the 6-week project with Rich and Alberto was solid. This review is for a project completed in June 2016. I was so pleased with my experience that I’m hiring Drainage Pros for another project today which reminded me to post kudos about the last project.

correction made: never had services provided. I Confused provider with a plumbing company that I did hire. I canceled appointment with drainage pros for personal reasons and they never came to my house. I have nothing negative to say about them. When I did call them to make the appointment that I cancelled I do remember the office staff being very responsive and friendly and I do plan on calling them in the future.

Rich was very courteous, professional, knowledgable and personable. He was thorough in his explanation of how and where he would put in the drains, the sizes, materials needed, etc... After probablly an hour of talking through the project, he said he was scheduling about a month and half out, and he was going to catch up on preparing his estimates over the Thanksgiving weekend. I said that was all fine. One week after Thanksgiving I had not hear back from him. I let a second week pass, still no follow-up from Rich. I finally called him, thinking he had surely just misplaced my email or had written it down incorrectly. I left a message with all of my contact information and a reminder of who I was and the project we thoroughly discussed. Never. Heard. Back. No need to say anything else!

The construction, once it was started, went quickly and well. The company promised a specific start date (to get a quick sign on the contract and the initial depositi) but then did not acknowledge that they had done that. They did not start the work until more than 6 weeks after the promised date. Even so, the work that that did was excellent --- I would use them again and put up with the poor scheduling.

Rich ( the owner) was very professional from bidding all the way until the project was finished. He explained all the details verbally and in writing about the whole scope of the project. All work was done exactly as was included in contract. After finishing the job, they left the site in a very clean condition as before work was performed. They finished the job on time as promised. l His crew, Bart and Carlos were very friendly and hard working and went out of their way to do other things that weren't part of the contract as adding an irrigation line and a sprinkler head to the irrigation system line. Very happy with the work specially they are the only one that guarantees no standing water in my basement for 5 years. He also included 3 years maintenance free and extended the sub pump manufacturer warranty to 3 years.