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Sherlock Heating & Air Conditioning, Inc
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
Our mission at Sherlock Plumbing, Heating & Air is to provide world-class customer service leading to long-term customer relationships. We deliver this with respect, honesty and an always-positive attitude. Our innovative, custom-tailored comfort solutions are designed and installed to provide unmatched reliability and energy efficiency.
Business highlights
23 years of experience
Services we offer
Furnace Service Furnace Maintenance Furnace Repair Furnace Installation Air Conditioning Service Air Conditioning Maintenance Air Conditioning Repair Air Conditioning Installation Ducting Tankless Water Heater Installation
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8127 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 7% | ||
| 3% | ||
| 1% | ||
| 1% |
Showing 1-25 of 127 reviews
Chad G.
Jan 2020
Great
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thank you so much for the kind review! I’m thrilled the technician was able to fix the problem quickly and get you up and running. We look forward to serving you again soon! Best, Aaron Sherlock President"
Richard D.
Dec 2019
I’m happy to modify a previous review to express my satisfaction with Sherlock Heating and Air. My wife and I have counted on Sherlock Heating and Air to address our HVAC needs for nearly 6 years now. We happily referred them to friends and family for HVAC needs throughout that time. Our first review is a testament to that. Recently we noticed one of our HVAC units was not blowing as cold as we remembered. We arranged for a service visit and received some unpleasant news about the condition of the condenser coils. After a second visit from one of Sherlocks customer care representatives, my wife and I decided to pause for a bit to understand exactly what the issue was and to be sure we knew all of the options. Given that the news was unexpected, we hadn’t assembled or thought of all the questions that began to arise afterwards, however we were presented with a fair amount of detail and some options for repair during the consultation. Shortly thereafter we reached out to Sherlock Heating and Air once again and after some dialogue with the helpful front office we received an email from Aaron Sherlock, the owner of the company, expressing concern about our situation. He offered to take time out of his schedule to personally talk to us and even visit our home to discuss concerns. This was very genuine as I ended up personally talking to him for quite a bit on the phone which helped me understand exactly what the source of concerns were, and clarified a way forward for my wife and I. Real, personal interaction from a corporation seems to be less common these days. Having an owner directly contact you is exceptional. I value the time the Sherlock team took to address our concerns. We learned quite a bit and wish more companies provided post-sales and service support the way they did.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi Mr. [Member Name Removed], I can’t thank you enough for working with us to find a resolution. I sincerely appreciate your understanding and cooperation. I hope we have the opportunity to continue to serve you for years to come. Best, Aaron Sherlock President"
Richard C.
Jun 2018
Excellent communication with pictures of gas heating system in attic made it clear what options for improvement we wanted to have performed. We were pleased that we corrected defective flue pipes, a key point in the inspection. The blower fins needed to be taken out to be cleaned. We chose to do this, but the results went beyond a preventive step with the resultant quietness. We were impressed enough with the service to request that Sherlock install an air scrubber system, an important add on to help my spouse’s asthma. Everything was completed during the one visit. We were impressed by the professionalism of Eric Murillo and results and will use Sherlock in the future.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thank you so much for taking a moment to review Eric and the service he provided. I'm so happy to hear that you went ahead with the Air Scrubber product. It's something I think all our clients would benefit from. I'll be sure to personally thank Eric for a job well done. We appreciate your business and look forward to serving you again soon. Best, Aaron Sherlock President"
Ana V.
Feb 2018
It went perfect, as always!
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thank you so much for taking a moment to leave your feedback about the recent AC check we performed. I'm thrilled to hear you received grade "A" service. We look forward to serving you again in the future! Best, Aaron Sherlock President"
Mike M.
Feb 2018
The process went well overall. The only glitch was that the installation crew (not just one person) called in sick Monday morning after MLK day. Maybe they got the flu or something. Sherlock managed to get another crew to the house at 1pm, which still gave it a 5-hour late start. Once they got there, the work was done carefully and professionally, including negative pressurization to make sure none of the asbestos got loose while the old ducts were removed and packaged up for hazmat. The work was completed properly, there were *no* issues with inspections, I had access to a lot of help and advice from Sherlock, and I feel comfortable with the process and the results. They seem to go the extra mile to support their customer set. And of course, the replacement furnace works perfectly. Mom is happy with it.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thank you so much for taking the time to share your feedback about your recent installation experience. I apologize about the scheduling problem and the late start, and I'm happy to hear we were still able to begin the work that day. Your mother's happiness with the project is our highest priority. We look forward to helping keep her home comfortable for years to come! Best, Aaron Sherlock President"
Carla M.
Dec 2017
on time and in budget. plus they helped me file for rebates which was also much appreciated.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thank you so much for providing feedback about the service you received. We're so thankful to be able to serve loyal clients like you. We look forward to helping you keep your homes comfortable for years to come. Don't hesitate to reach out if you need anything! Best, Aaron Sherlock President"
Bruce D.
Dec 2017
Jared performed a comprehensive check of the furnace and related systems. He offered several recommendations for enhancements for me to consider. Overall, a very professional level of service with which I am very happy.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thanks so much for taking a moment to share your review of Jared and the service he provided. I'll be sure to share this review with him and thank him for a job well done. Please don't hesitate to reach out if we can be of service in the future. Thank you! Best, Aaron Sherlock President"
Tom A.
Dec 2017
The sales rep/technician did a very good job of explaining what work needed to be done and working with me to "fine tune" the details. The installation team did an excellent job. They were professional, knowledgeable and friendly. Their work was very well done and they cleaned up thoroughly after completing the full day installation. I was very pleased with the entire process. I would highly recommend Sherlock for heating and cooling work.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thank you so much for your kind review of Trever and the installation team, and the service they provided. I'm so happy to hear that the whole team worked together to deliver an "A" experience. We look forward to helping keep your home comfortable for years to come. Best, Aaron Sherlock President"
Jeffrey C.
Nov 2017
It did not go well in the beginning. Jake arrived timely and was extremely nice and pleasant. When Jake began the inspection, something happened to our electronic thermostat and it stopped working. He began calling people as he could not locate the problem. He arrived closed to 11:30 and it was 3:45 when the last of the three people here left. It was complicated but apparently the Lennox thermostat overheated trying to restart itself and had to be placed. Since it was only 3 1/2 years old, in the beginning I was very skeptical, but Daniel explained the problem so we were OK. Eric did a great job of installing the new one and helping us get it all set back up on our wifi network and it is working well now.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thank you for your honest feedback. It sounds like despite the tough start, Jake, Dan and Eric did their best to rectify the situation and provide great service. I appreciate your willingness to work through it and be patient. Please don't hesitate to reach out if we can be of service in the future. Have a wonderful Thanksgiving! Best, Aaron Sherlock President"
Randall R.
Oct 2017
We previously hired another contractor, that diagnosed that the compressor was bad. He said better to replace the whole heat pump based on age. Sherlock came and determined it was an electrical issue and did the repair work. Price varied based on the length of warranty and the level of repair. We went with the longest warranty and most in-depth repair, to include a follow up visit in a year. Only issue is that the company so backed up because of the heat, it took awhile to get to us, but worth the wait.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thanks so much for taking the time to post your feedback about the service you received. I'm happy to hear the technician was able to correctly diagnose and repair the problem, and give you peace of mind with the follow-up visit for the future. We're thankful to have you as a client and look forward to serving you in the future. Best, Aaron Sherlock President"
Michael C.
Oct 2017
Great job all around. Price better than two competitors.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thanks so much for taking a moment to share your feedback about your recent furnace install. I'm so happy to hear that our team provided "A" service. I'll be sure to share this review with our staff. We look forward to helping keep your home nice and comfortable for years to come. Best, Aaron Sherlock President"
Pat H.
Oct 2017
great work. done in a very timely and proficient manner
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thanks so much for taking the time to share your feedback about the service you received with your recent furnace installation. I'm so thrilled to hear that everything went well, and I'm confident the new furnace will keep your home nice and warm for many years to come. Don't hesitate to reach out if we can be of service in the future. Best, Aaron Sherlock President"
Cheryl H.
Oct 2017
We have had many technicians come to make interim repairs to our system and recently an engineer was able to assess the reason why our system was not operating properly. We are hoping that this is the final time that anybody will have to come to check it out. Along the way, Sherlock Heating and Air has been receptive to our concerns and has always tried to resolve the problem.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thank you so much for the kind review and I'm happy to hear the team at Sherlock has been receptive and communicative throughout the process. Thanks for the opportunity to make sure we can get the system working perfectly for you. Please don't hesitate to reach out if we can be of further assistance! Best, Aaron Sherlock President"
Mike B.
Oct 2017
While this was just a routine maintenance, Christine and Jake were amazing! So professional and wonderful. They were sweet and engaging when my kids kept asking questions and telling them stories. They were always careful to not track in any dirt into my house. They were right on time, respectful of my house and things, and worked quickly. From the get go Sherlock has been amazing. In every aspect. I've had the pleasure of meeting quite a few of the employees over the process of getting new A/C installed, and every single one was professional, genuine, friendly, and knowledgeable. I'm so glad we went with Sherlock!
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thanks so much for taking a moment to share your feedback about Christine and Jake, and the service they provided. Your description of how they respected your home and family absolutely warms my heart. We appreciate your patronage and look forward to serving you in the future. Thanks! Best, Aaron Sherlock President"
Marcia K.
Sep 2017
.
Response from Sherlock Heating & Air Conditioning, Inc
"HI [Member Name Removed], Thank you so much for taking a moment to post your review here on Angie's List. We're glad you received "A" level service. Please don't hesitate to reach out if we can be of service to you in the future. Best, Aaron Sherlock President"
Erin B.
Aug 2017
Quick & professional.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thanks for taking a moment to leave your feedback. We're thrilled to have earned "straight A's" from you!" We hope we can serve you again in the future."
Alana P.
Aug 2017
Sherlock installed a Mini-split A/C in my home in May 2017 (dual zone). The workers worked hard all day for 2 days; everything works well; no problems so far. I live in a condo community where homes are very close together or attached, so I wanted something very quiet. The outside A/C unit is so quiet, it can not even be heard more than 3-4 feet away. The inside units are very quiet also.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], We can't thank you enough for this awesome review! We're thrilled you had a positive experience and are happy with your equipment. We look forward to serving you in the future!"
Cheri P.
Aug 2017
Submitted appt request online, was contacted by office within the hour, work completed the next day through my home warranty. Superb!!
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thank you for the A rating review! It is such a great thing to hear when a client is satisfied. We look forward to keeping your HVAC system running for years to come! Best, Aaron Sherlock President"
Cheryl B.
Jul 2017
Knowledgeable and Courteous repairman. Explained the parts needed, the warranty, and the installation. Also answered other questions on cooling. He diagnosed the problem right away and worked in 100 degree sun. Very happy to be cool again.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], We at Sherlock are so happy to hear that your technician was knowledgeable, courteous, and hard working. We can thank you enough for taking time out of your day to post this review. Best, Aaron Sherlock President"
J F.
Jul 2017
Sherlock is good. They've done a good job. Air conditioning particularly. That's really the only thing I've used them for. I don't remember how much it was. It wasn't a lot. It was a routine amount.
Response from Sherlock Heating & Air Conditioning, Inc
"Hello [Member Name Removed], Thank you so much for posting this A rating review! We are so happy to have you as our client! We look forward to keeping your system running for years to come! Best, Aaron Sherlock President"
Bob V.
Jun 2017
They did a very professional removal and installation. They were very responsive to any questions which I had. The job was completed quickly and on schedule, but they took enough time to do the job righy.
Response from Sherlock Heating & Air Conditioning, Inc
"Hello [Member Name Removed], Thank you so much for the review, we truly appreciate your feedback! I will thank the team for delivering an A rating for responsiveness, professionalism, punctuality, and for quality! We hope to serve you and your HVAC needs in the future! Best, Aaron Sherlock President"
Suzanne S.
Jun 2017
I think I got them off of Angie’s List. Actually, I’m on a service with them now, so I have them twice a year. I pay it monthly off of my credit card for the service, I think it’s about $30 a month. I pay the service, but I don’t have to pay when they come out to do my tune ups and stuff like that.
Response from Sherlock Heating & Air Conditioning, Inc
"Hello [Member Name Removed], Thank you so much for taking the time to post this A rating review! Amazing! We truly appreciate it! I'm so happy to hear that we delivered amazing service and met all your HVAC needs. We look forward to serving you in the future! Best, Aaron Sherlock President"
Gene W.
Apr 2017
unknown
Response from Sherlock Heating & Air Conditioning, Inc
"Dear [Member Name Removed], Thank you for taking the time to review our company. We look forward to working with you in the future! Thank you for your business. Best, Aaron Sherlock President"
Bruce D.
Apr 2017
unknown
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thank you so much for the A rating! We really appreciate your business! We look forward to working with you in the future. Best, Aaron Sherlock President"
Vincent C.
Mar 2017
It went okay. It was expensive. They were good. I'm less likely to use them because of the cost. There were two people. They came out twice and each time took an hour. They left the area perfectly clean.
Response from Sherlock Heating & Air Conditioning, Inc
"Hi [Member Name Removed], Thanks so much for the kind review. I'm so glad to hear the technicians did a great job taking care of you and cleaned up after themselves. Please don't hesitate to reach out if we can be of service in the future!"
Licensing
State Contractor License Requirements
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FAQ
Sherlock Heating & Air Conditioning, Inc is currently rated 4.8 overall out of 5.
Sherlock Heating & Air Conditioning, Inc accepts the following forms of payment: CreditCard
Yes, Sherlock Heating & Air Conditioning, Inc offers free project estimates.
No, Sherlock Heating & Air Conditioning, Inc does not offer eco-friendly accreditations.
No, Sherlock Heating & Air Conditioning, Inc does not offer a senior discount.
No, Sherlock Heating & Air Conditioning, Inc does not offer emergency services.
No, Sherlock Heating & Air Conditioning, Inc does not offer warranties.