Closet World - Vista

unknown

It went great. Their prices are reasonable. They were there from the morning til the late evening. They tried to get it done in one day. I think they should've broken it up into two. They did a great job.

The installers were good and they were willing and able to modify things that were wrong with the design.  The design was definitely the weakest part of the whole experience.  Unlike some closet/cabinet folks who use computers these folks still use pencil and paper which means that making changes is tedious and time consuming.  If you don't have experience doing a big closet or don't know exactly what you want it can be time consuming and I think we got tired and settled for a design that was sub-optimal.  Don't get me wrong the closet still works and is way better than a couple of rods and dressers, but... little things like all really deep drawers gives us plenty of overall drawer space (which is what the designer kept touting) but it is really had to find stuff.

We used Closet World because their brochure was beautiful and they were having a 40% off sale.  The designer was terrible.  She spent over 5 hours sitting in the closet and designing a space that ended up looking terrible!  We are not the experts, They are.  When the installer came he was cordial.  When  he was done, I asked "is it supposed to look like this?"  There was lots of dead space and unfinished areas.  He said that is the way the designer did it and he did the best he could.  He made me sign off on the job, even though I told him we did not like it and when my husband came back to town he would for sure be unhappy.  I called customer service three times about how we were not happy with the job.  NO RETURN CALLS.  Finally after an hour on the phone my husband was able to talk to a supervisor.  The supervisor Harry came out and said, "Don't worry, it will look better with clothes in it.  He asked what we wanted him to do.  And we stated we wanted the job fixed and done right.  He said "no and we signed off on it, and he would not do anything else."  My husband was very upset.  We have 3 more closets to do and refuse to use this company EVER again.  So if you want to over pay and have a poor job done, go ahead and use this place!

We met with the designer, De Anza and she was very helpful and was able to provide a number of savings for us. We had three estimates and Closet World was the least expensive and provided the best options. I really wanted a built in look versus a hanging closet and Closet World offered this for less money than the others. Between the estimate and our agreement I read various reviews on Closet World from other websites and they were horrible so when De Anza returned to finalize a few changes to the original agreement we were very frank with our concerns. She assured us the San Diego team was excellent so we decided to give them a chance. I was nervous about what I had read but I also felt De Anza had been very diligent in her work with us and therefore we decided to trust her. We did correspond via email a couple of times since the installation date was scheduled for a month after the order date and that did not work for us. De Anza put us directly in contact with the installer, Mike, and he was wonderful and very accommodating. We were able to get the closets installed a week prior to the original date and that was perfect for us. Miguel and Willie were the two installers who came, at the time we were told they would arrive. They were both very professional and did a wonderful job. Both closets were installed in less than 4 hours and they also did a great job cleaning up after they finished. I couldn't be happier with the closets and we will consider using them for other projects. Items to note for the best results: 1. Have a good idea of what you want prior to the designer coming so you can have input into the design to ensure you are getting what you want. De Anza made some changes to her original plan because I felt there was a better use of space than her original drawing and after thinking about it, she agreed. 2. Follow up to ensure everything is in order during the time of the contract agreement and Installation. Closet World knew we would write a review of their services and I assured them I would write a good review if I was happy and a poor review if they did not live up to their promises. Fortunately for us both, we are VERY happy with our closets. 3. Read the contract since you may assume you are getting something that you are not getting. For example, the pictures in their catalogs show backing to all of the closets but none are included unless you pay for it. That may not be discussed, although it is clear in the contract. Don't make assumptions- ask before you sign. (We were aware of this but again, it was not directly stated when we were getting an estimate. 4. Have your closets ready for installation and everything removed, including baseboards. Although I am sure Willie and Miguel could do that, we discovered our builder had nailed the previous closet boards into the sprinkler system and it created a flood. Fortunately everything was repaired prior to the installers coming so they could do their work without fear of running into a problem. 5. Finally, when you have prepared your closets for installation (we painted them prior to installation-definitely helpful) you can state to the installers that you have done everything to make their job easier so you know they will do everything to ensure your closets are beautiful when they are finished! And that is what happened!

Our sales rep, Nedda, was great. She listened to what we needed and designed the closets accordingly. The installer arrived on time (9:00am on the dot) and was finished with all three closets by 3:30pm. The closets look beautiful and the layout is so well designed we are able to store much more. We could not be happier!

They were late by fours hours. I had to cancel an appointment I had. The book case shelves were not level. They damaged a wall. I had to have them out here four times to correct their mistakes. I had to stop payment on the payment and contact my attorney. Nothing was done as I had asked.

THE WORK WAS NOT DONE TO SATISFACTION. THEY WERE LATE AND THE JOB WAS BAD.

WHEN THEY CAME TO INSTALL THE UNIT, IT DID NOT COME OUT HOW THEY HAD IT DRAWN UP. THEY LEFT HOLES IN THE WALLS WHERE THEY TOOK DOWN THE PRE-EXISTING SHELVES.