Superior Air

He had to order the part but he was able to rig it so it would work in the mean time so I liked that, he said the vibration was what was making it work intermittently and it was a break in the circuit board so he was able to mend something in there or it could be he fixed it the first time and I paid for a part I didn't need how would I know but anyway if I believe him yeah I appreciate that he fixed it while we were waiting for the part.

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There is an error: Would I use the provider again should be a yes.

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Overall the company was professional, responsive and easy to work with.  The Energy Upgrade CA rebate program was particularly problematic and time consuming to complete. We had an issue with the venting of our hot water heater (not part of the work that we hired the contractor for). When the vent pipes were installed by a previous owner, the double walled pipe was bent on the inside and this restriction significantly reduced the flow and caused the system to repeatedly fail. Superior Air sent some of their workers out to help trouble shoot the issue. The discovered the problem and replaced all the pipe including a vent cap at no extra cost to me.  The venting issue for the Energy Upgrade CA took several months to work through, and it would have been cheaper for Superior Air to just pay me the amount of the rebate, but they helped me through the problem including filling out the required paperwork numerous times, and Energy Upgrade CA kept closing the project down due to the length of time involved.

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Ben the technician was on time which is a positive when dealing with a service provider.  He was courteous and performed the task at hand in a professional manner.  He answered all questions I ask him.  He was careful not to damage any of my gutter system when setting up the ladder.  He presented himself very neat and clean.  His service vehicle was clean and orderly.  The number one priority in performing his job is safety.  He was aware of all potential safety hazards at hand.  Excellent job performance!!!

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Superior Air was responsive and came to fix AC issues within 48 hrs.  I have checked afterward with other AC technician on the prices and found it was unreasonably high, almost double the normal price.

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He was on the roof over an hour. Thoroughly cleaned and serviced the unit. Everything was in good working order and no surprises. I will definitely be calling them again.

Most impressive thing, wasn't the fact that I spoke with a real live person when I called, or that a technician was at my house and done in less than an hour and half after I called, but when I thanked him for coming out and getting it fixed, he said "no, thank you for calling us."  WOW!  In this day in age when you, the customer feel that you are doing people a favor by patronizing their stores or companies, to have someone really sincerely thank you for using their business.  He even asked if we had a nice Thanksgiving and was sorry the heater quit during the night.  Everything about Superior Air was amazingly professional:  the person that answered the phone when we called, the technician that came out and what prompted me to write this review was I received in the mail a detailed description of what was done at my house with the cost and my payment noted and an offer for a discount on servicing  my air conditioner in the Spring and again, thanking me for being a valued customer!  I just appreciate being treated like we really mattered at our house and they sure made us feel that way... KUDOS!

Great service friendly staff- Professional - Would use again- Thank You!!