Caldwell Pet Hospital

Turned away and Refused to help a puppy sick with parvo due to disagreement.. I kept finding inconsistencies in everything they were saying and it all started a few days ago at night when speaking to a man who im quite positive was the actual Veterinarian by his voice... When telling him about the symptoms we were experiencing he just didnt seem alarmed at all although we were and now after seeing a long time vet in our original city Fresno (shout out to Abby Pet Hospital 5star service and communication) was it confirmed our puppy tested positive for parvo and is under treatment. Its upsetting because it was lost in translation to this man we spoke with after we said we had a puppy package (which we were told allows us to go in for visits anytime we have a concern without charge) we spoke that we'd be coming the following morning for stool and checkup to be safe it wasnt more serious than an upset stomach and the next day they wanted to charge us told us we dont have an appt until Monday, which is probably why an appointment wasnt scheduled sooner because in their head we already had one coming up BUT AS WE ALL KNOW UNIVERSALLY THAT PARVO MOVES FAST.. so Monday wouldnt be soon enough. Im sick myself and have to get the strength to talk to them because im confused why an appointment wasnt set and now from what they told my husband (they suspect parvo since symptoms were progressing) would they want us to wait until Monday to test if parvo is serious??! And they couldnt give me a straight answer and wanted to charge me for an emergency visit since they lacked scheduling an appointment and they made it as if it was about paying a measly what I think 51 visit which I could care less it was more the principal and that everything they would say was a contradiction and my trust was lost. The vet couldnt handle that and didnt want my business although we already purchased a package care, he denied it and said he doesnt owe us anything which is whatever keep it because I believe you get what you give which is unfortunate but a lesson you'll have to learn. Back to what occurred my husband reasoned with me that we already purchased a package and we just need a quick test that takes 10 mins to confirm parvo since no vet in Visalia is taking patients due to covid and they are the only unfortunate option so I said fine just the test and he called and told them, can he still go in ( although his wife, myself was not wanting) and they said yes come over. He did and he waited and waited and they took card for payment but ended up denying Alltogether even though he called to make sure... The vet is a coward and even worse for denying a puppy on its deathbed, an animal he suppose to help as a Vet, all because he couldnt handle tension that ill admit I had but because I was scared for my girl and wanted her to be in good hands, with those that are true to what theyre saying...again the lack of urgency couldnt ease my mind and continuing to pay them bothered me even more not the AMOUNT. With all this being said , guys beware of what they sell you and what you think youre getting, and if you think you puppy is off trust yourself and dont wait a whole weekend even if an animal specialist acts nonchalant about the whole situation alongside multiple I think receptionists and assistants we spoke with. If Youre looking for a quality veterinarian then look no further but to ABBYS PET HOSPITAL IN FRESNO CA ON CEDAR!!! Yes there is a drive about an hour but it could be the difference that saves your pets life!! yea they are pricier in comparison to caldwells BUT YOU GET WHAT YOU PAY FOR and this is a lesson learned although for us we went to them because of the drive not money we shouldve stayed true to Abbys who seen our girl cost us a total of 500 but I felt that they were adequate and knew what they were doing and immediately said bring her in not an "oh you got appt Monday we can test for parvo then" answer... And I called a lot of vets yesterday who also had that immediate response (but covid issue) so not sure what caldwells problem is? ???