Williams Automotive's owner and employees were always professional, polite, and helpful. All work was done as promised, although not always quite as quickly as promised (but sometimes more quickly, so it evened out). We were very please with them and their work. The only negatives are that they do not offer a shuttle service and do not have a waiting room. Because we have only one car, that meant going to a nearby restaurant to wait or, in the case of overnight repairs, having a friend or neighbor give us a ride. We now go to a competitor because it has both shuttle service for longer services and a waiting waiting room for shorter ones. If Williams Automotive adds shuttle services we would return to them.