Scarlett's Landscape, Inc.
About us
Scarlett's Landscape, Inc is a full service Licensed Landscape Architecture/Contractor Design & Build Firm serving all of Ventura County, Santa Barbara, and West Los Angeles County with over 30 years of experience. We are Landscape Architects. Our in-house design team is composed of a Licensed Landscape Architect and Landscape Design Associate, both Cal Poly Pomona graduates in Landscape Architecture with a combined experience of over 20 years in the field. They specialize in commercial and residential landscape hardscape, planting, irrigation, and grading design and planning. We are Landscape Contractors. We are Landscape Industry Certified by PLANET through extensive training and a commitment to best practices, performance, safety, continued training, and the environment. A professional and knowledgeable landscape contractor, like Scarlett’s Landscape, can legally and proficiently complete any type of work in your yard including but not limited to drainage, electrical, plumbing, irrigation, hardscape, carpentry, fencing, and masonry, along with all the planting, mulching, and much more. We are Maintenance Professionals. We take pride in ownership through our Maintenance division. Over 90% of the properties we maintain are projects we installed in the first place. We stand behind our work 100% and love the chance to nurture our creations into maturity. Estimates are always free for any service we offer. Payment can be made by cash, check, or credit card. We offer a list of references and work examples upon request. We also carry liability and worker comp insurance to provide peace of mind and protect the safety and well being of you, our employees, and others.
Business highlights
Services we offer
& Lighting., Carpentry, Concrete, Inc. offers a number of residential, Irrigation Design, Masonry, Planting, Scarlett's Landscape, and Lighting Design. We are Licensed Landscape Contractors and offer Landscape Construction & Management, and public works services that streamline your project from beginning to end. To start, commercial, we offer Licensed Landscape Architecture Services
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 33% | ||
| 17% | ||
| 0% | ||
| 0% |
satisfied the terms of the contract. After the following actions were taken,
the contract is fulfilled and my expectations are met.
Irrigation water lines buried under concrete were to be
installed in “tunnels” made of larger drain pipe to facilitate modification or
repair in the future. This was not on the work order and the crews did not
initially do it. I discovered this and asked for the correction. That was done
to my satisfaction.
Bare earth was to be treated with pre-emergent herbicide.
That was not done and within a few weeks, grass and weeds were sprouting
through the mulch. I contacted Scarlett about this and a crew was sent to pull
the grass and weeds and to apply the pre-emergent herbicide. This was done to
my satisfaction.
After the one significant rain of the winter (this is in
Southern California), I found an area where water accumulated in spite of the
grading and drains. I contacted Scarlett in April about this and a crew was
sent to extend one drain by a few feet to correct the problem under their
guarantee. The same crew replaced new plants that had died over the winter,
according to their guarantee. At additional cost, they replaced the
transplanted plant with other new plants selected by me to fit into the
landscape design. All of this was done to my satisfaction.
I’m glad I had this project done as it has significantly
increased my enjoyment of my property. I’m satisfied with my selection of
Scarlett’s Landscape to produce a satisfying result at a reasonable price.
Jeremy Scarlett, his designer Jason Stetler, and his crews led by Ray were all
consistently focused on customer satisfaction.
"We've been in the landscape industry for over 30 years and I wish that there was a easy, quick solution or magic product to prevent weeds with no maintenance necessary but that just isn't realistic, even if weed cloth is installed. Weed cloth is a very short term solution to keep weeds at bay; it will keep initial weeds down, but within less than a year organic matter builds up on top of the weed cloth and new weeds will grow on top of it. This is something we tell all of our customers in order to save them money and prevent the unnecessary frustration. We could install it anyways, knowing that it will have no lasting benefit, and make a little extra money off the project, but we choose to be honest with our customers and tell them the truth. We've seen and heard the complaints and problems weed cloth causes first hand, time and time again. At the end of the day, it's really an unnecessary expense that truly doesn't live up to expectations or product promises. I know that during sales and construction process we mostly communicated with your husband, so perhaps our reasons against the additional expense of weed cloth were not communicated to you by him. As for removing the weeds, this would have taken less than an hour as you have a small townhouse backyard. The reason for the hourly charge is that maintenance work following the completion of your project was not included in your construction contract."
Update: I fail to see how this is vindictive however I have no problems providing more details about this experience and how your company lost a and gt;$20k job. The process started as an FB message to the company asking for a bid and was not 100% on the design and wanted to get ideas from a professional. Jeremy’s response for my initial request was to charge me to come out and provide a bid and that I did choose his company the money could have been used toward the project cost. I thought that was very odd since every company seems to provide free estimates to see if they can do the job and as you put it “be the right fit”. It took an additional 2 emails to get Jeremy to come out and perform the bid. Again this was odd as I have never found it so hard to work with a company before. After the initial estimate Jeremy provided his bid and also provided his sketch of what he wanted to do to my backyard. I did not like the design and was wanted to talk to one of his landscape designers to see if we can make changes. At that point Jeremy gave me a take it or leave it response and so left it. I took my business to another locally owned company and feed their family. If you are looking for process improvements I would defiantly lean towards sending out a sales professional who at least seems interested in performing the job. I think your response says it all and quot;nor do we want to help everyone or do every joband quot; good luck competing with that attitude.
"[Member name removed], Im sorry that you had such a bad experience with our company during the sales process that you felt it was necessary to leave this extensive and vindictive review even though you never even hired us. The sales process is a two way street. Just as you interview contractors, we are interviewing clients. We know we can't help everyone and be the right fit, nor do we want to help everyone or do every job. Equal time was invested on both sides, so theres no reason to feel put out. You did nothing with this review other then make it that much more difficult for us to provide for our families. Your private feedback on our process would have been welcomed."
Licensing
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