MOORE VETERINARY CARE

Dr. Moore has been taking care of our dogs for years. She is excellent, friendly and always bends over backwards to be the utmost of help. I would recommend her to anyone.

My rabbit died in Dr. Moore's care. On January 28th, 2020, at 11;15a.m. appointment, I took our approximately 3 year old, healthy Rabbit Barnabus to Dr. Moore at her clinic, Moore Veterinary Care located at 853 E. Main St. Ventura, CA. 93003 for a health check and urinalysis. After entering the exam room, I picked up Barnabus from the carrier and set him down on the table. Dr. Moore gave him a few pets then picked him up. She lowered down to the floor to her scale that she keeps on a lower shelf of a small table. Barnabus was weighted and his weight was fine. She returned him to the table with him and checked his stomach. She said that his stomach felt just slightly bigger than normal but it’s most likely that he just ate. That was the reason as he had still been eating that morning before his vet appointment. She then tried to turn Barnabus over in her arms but Barnabus struggled. Very normal as rabbits do not like this position and if not done properly, can cause severe injury or death. Finally Barnabus stopped struggling. She stated he was a male and most likely neutered as she could not located his “balls”. Deeming him healthy, Dr. Moore asked me again if I’d still like to go through with the urinalysis. I still did as there was no reason not to. Dr. Moore then left into the back room. One of the vet assistants entered the room and picked up Barnabus with a towel and carried him to the back of the clinic closed off by a door. After a few minutes had passed I began to hear clanking in the back of what sounded like a struggle with Barnabus. I then heard a loud squeal from Barnabus. Seconds later I heard Dr. Moore say “what the **** rabbit”. Following that, I still heard a lot of clanking and voices speaking in low, inaudible tones. A different vet assistant entered the room and informed me the state Barnabus was in. He had struggled to get out of their arms then went into shock. He is currently unresponsive; his heart rate is low, and not showing signs of breathing. They are going to administer treatment and hopefully restart his respiratory. She then returned to the back room, shutting the door behind her. Following that, I heard Dr. Moore say “guys, we have a real problem here”. Dr. Moore continued, “ I have a heart rate but no breathing”. Minutes later, Dr. Moore entered the room carrying a small, snub nosed syringe containing dark yellow urine which is a typical color tone for healthy rabbit urine. Dr. Moore was quiet at first and avoided looking me in the eyes until she raised the syringe up in front of me. She then fumbled with her words and said something along the lines of “this is the urine we got. Does it look like urine you had seen before from him?” I told her it was not and that I had seen him pass the dark urine before. That it was why I requested the urinalysis. She nodded and said “Everything was fine. We took the urine sample then we wrapped him up in the towel when he just went crazy”. I don’t know what happened”. I was still under the impression that he was still alive and just on some kind of life support in the back. I asked if he’s okay. Dr. Moore replied “No. He’s dead.” She loosely explained that when he lost respiratory, they gave him a stimulant to restart it, but he remained unresponsive. Then his heart rate stopped, and he just died. Someone I trusted with my pet’s life and whom I’m very friendly with had just basically killed my rabbit during a very simple procedure. My shock definitely played in her favor to which she would go on about how much they did to save him. She continued, “That rabbits are very fragile and can die very easily.” She went on to say “that it’s as if they have some kind of survival instinct to self terminate. Like when the wild rabbits are caught by a hawk, they let out a large squeal before they die”. I just listened and nodded. She still hasn’t apologized for anything or claimed some kind of responsibility. She brought Barnabus into the room with me to show. I asked Dr. Moore what entails the urinalysis process to speculate that perhaps it’s what caused him to become so scared and eventually go into shock. Dr. Moore dodged the question and said, “it went fine. We got the urine and he was fine until we put him back in the towel to carry and he just lost it”. She asked if I would like a necropsy report done but I declined. She asked if I would like for them to dispose of the “remains” or if I’d like to take him instead. I chose to take Barnabus in the cardboard box he was placed in. Dr. Moore walked me to my car. She loosely replicated her stated perspective of the events that she described inside that lead to Barnabus’s death. Dr. Moore then extended her hand and said “I’m sorry for your loss”. As she turned and walked away she said “Give my condolences to your wife”. I then left the clinic without anyone there showing remorse or liability. We have since learned that Dr. Moore is actually not a qualified exotic pet vet, despite it being listed in her services. Dr. Moore only defended her ability to examine and treat exotic pets because she “has a special interest in exotic pets”. We have this statement on a recording. She also admitted that the assistant handling our rabbit, barnabus was not a qualified and/or certified vet tech. Just someone who is passionate about animals?

.

Dr Moore did a couple of procedures on my 7 yr old dog, including deep teeth cleaning where the dog is put under for the operation. He turned out fine with no residual effects. Dr Moore appears to be very competent and is very friendly. I will be continuing to take my pets to her for medical care.

She is very thorough. She really work to try and figure out what is wrong and recommend all the lines of a treatment and tell you exactly how much it is going to cost upfront, so that you know and can make a decision. In my dog's case she proceeded to rip her stitches at four different times. So we really had to work together to keep it from happening. She ripped it out a couple of times and Dr Moore always put them back in. Then she tried different things. The thing I like the best is that she has this laser treatment and it's a new thing. That helped the stitching to heal faster. It was $40 a part doing that, but to me it was giving that ( inaudible 20:37.0 to 20:37:9) out there, so that we could get those stitches out and it would be healed, and I don't have to worry about those stitches anymore. It all was very expensive, but normally she is very reasonable. She is an excellent doctor and she really takes care of you and explains everything. She calls you and gives you test results and she is so thorough. She explains all the pricing to you and you can decide what you want and don't want. So you know right up front what it is. It is a really neat treatment that she has. One thing I do like about her is that she tries all kinds of new things. She tries new procedures all the time and is very up to date.

They were ready for us when I dropped my cat off in the morning for the dental work. They had a report ready of her condition at 2 PM when they asked me to call. My cat did very well with the dental procedures. I was concerned about the three kinds of medication I needed to give to my cat for the next five days, because my cat is not easy to handle (she was wild when adopted). Dr. Moore described to me exactly how to manage giving the medications to my cat and asked me to call if I had any difficulty. Dr. Moore even used one of her own little dogs to demonstrate on how to hold my cat when I give her the liquid medications. Many positive events occurred. I was able to give the medications to my cat. I smiled when I saw the paperwork they sent home with me, a Certificate of Bravery that Moore Veterinary Care gave to my cat, Smokey, in recognition of great courage shown during her stay in the hospital for surgery. One of the staff called me two days later to see how Smokey was doing and how I was doing giving the medication to her. Also, as I was reviewing the bill, I noticed they gave me a discount, i.e., didn't charge me for one of the items I asked them to do.

This was the first time my cat and I used the services of Moore Veterinary Care and everything was a pleasant experience. The staff was friendly to me and my cat, as well as helpful, professional, and informative. The facility was pleasant and clean. Dr. Moore was also friendly to me and gentle with my cat, and was easily able to perform the examination, administer the vaccination, and get samples for a blood panel and a urinalysis. Dr. Moore is very knowledgeable and thoroughly answered my questions and responded to my concerns. She shared information that was new to me. It is clear that Dr. Moore and her staff care about animals and know how to help them.

One experience that comes to mind was with my elderly family dog. Circumstances required that the dog be taken to a hospital and while the care there was very good, I felt frustrated with the information I was getting. The doctors and staff were always changing shifts or with other clients and communication was difficult and I was worried about my little dog. Dr. Moore called me to see how *I* was doing during this process and I told her how I was feeling. She called the hospital, spoke with the doctors and then called me back with a full explanation of the situation, advice on how to go from there on out and was also supportive and understanding about my feelings as well. I wish I could fine a MD like Dr. Moore for my family as well!